Fraud Protection Information
Protect Yourself From Fraud
Wauna Credit Union is here to help you safeguard your identity, and keep your finances safe. In order to protect your account we launched Automated Fraud Alerts. Almost immediately after we suspect there may be fraud on one of your cards, we'll send you a text message alerting you to potential fraud. This tool enables us to respond swiftly to protect our members' accounts and assist us in avoiding blocking cards where no fraud has occurred.
Because fraudsters can be tricky and spoof numbers, please compare the numbers below to the call or text you received before responding. Remember, all numbers can be spoofed, and fraudsters can trick you into thinking they have more information than they do, so even if the numbers match, only confirm information they ask, but do not volunteer additional information.
Automated Fraud Alert Program Alert Numbers
|
Alert Type |
Phone Number |
Details |
|
Text Short Code |
91937 |
We will send text messages from this number when we suspect there may be potential fraud on your account |
|
Voice- Credit |
800-328-2071 or 800-231-5262 |
This is an automated system that allows you to validate transactions through prompts. If fraud is indicated, or you are unsure then the you will be transferred to a live fraud center representative. |
|
Voice Number Debit Card |
800-272-9446 |
This is an automated system that allows you to validate transactions through prompts. If fraud is indicated, or you are unsure then the you will be transferred to a live fraud center representative. |
|
Credit Card Fraud Protection Center |
855-553-4290 or 888-918-7313 |
This number goes directly to the fraud protection center where you can talk to an agent 24/7 |
|
Debit Card Fraud Protection Center |
888-918-7313 |
This number goes directly to the fraud protection center where you can talk to an agent 24/7 |