Fraud Protection Information

Protect Yourself From Fraud

As a not-for-profit financial cooperative, we live and breathe the credit union difference – people helping people. We understand how fraud can threaten our members' financial well-being, and we are committed to empowering our members against scammers.

Wauna Credit Union will never call you out of the blue and ask for sensitive information, including but not limited to:

• Your social security number
• Your full credit or debit card number
• Your PIN
• The expiration date or CVV on your credit or debit card
• Your password for online banking
• Your date of birth
• Your mother’s maiden name or other common security questions

If we are returning a call after you reached out to us, we may ask for additional personal information to verify that you are who you say you are. If in doubt about any phone interaction, remember that the best practice is always to hang up and call us back. 

Here are a few more steps you can take to help keep your money and information safe:

• Update your online banking passwords regularly (quarterly is good, monthly is better). Choose strong, unique passwords and avoid easily identifiable personal information, such as a pet’s or child’s name that may be discoverable on social media or online.

• Monitor all transactions in your checking account and on your credit cards. Make sure that any activity you see is legitimate and was initiated by you. It is not uncommon for fraudsters to start small with transactions in minimal dollar amounts to test out the validity of your account before pulling out large sums. An easy way to do this is to set up alerts through your online banking account for anything that would be out of the ordinary for your individual spending patterns. That way, you’ll be in the know as soon as something happens that may not have been you.

• Exercise caution with phone calls, especially if anyone requests personal or financial information. If in doubt, the best practice is to hang up and call back using the official number on our website (for WCU, that is 800-773-3236). It is always better to be on the safer side of this, and a legitimate representative of Wauna Credit Union will never be upset about you hanging up to call us back.

• Set up multi-factor authentication whenever possible. An additional layer of security is always better than a single password as it adds another barrier between your information and someone attempting to gain access to it.

If you notice unusual transactions or odd activity of any kind, reach out to WCU immediately so we can assist in identifying potential fraud and securing your account. This can be done by calling us directly at 800-773-3236, by using the chat function in U banking, by contacting us through Wauna CU Now, or by visiting one of our branches in person.