The Future of Serving Our Members

Wauna Credit Union is always looking for new and better ways to serve our members. In keeping with our efforts to enhance our offerings, we are pleased to announce that we are the first credit union in our footprint to offer Video Teller Units.  Our Video Teller Units combine the best parts of ATMs and in branch transactions.

Want to learn more? Read our frequently asked questions.

Frequently Asked Questions

What is a Video Teller Unit?
They are the latest step in offering our member cutting edge, top-of-the-line, and efficient service and technology. It will allow our members to conduct teller transactions via video chat at the drive-thru.

What transactions can I conduct with a Virtual Consultant?
Most transactions that a Member Consultant can conduct can be accomplished through the unit with a Virtual Consultant.

• Account Deposits
• Account Withdrawals
• Balance Inquiries
• Loan Payments
• Loan Advances
• Check Ordering

How does it work?
The process is similar to a transaction with a teller within a branch. With a touch of a screen, you are connected to a Virtual Consultant upstairs in our Astoria branch, they will communicate with you and prompt the proper components of the machine to satisfy most any transaction you require.

Where will the units be located?
Our Video Teller Units are available in Clatskanie, Forest Grove, St. Helens, Warrenton, Vernonia, and our Astoria branches. They'll be going in at our other branches in the future.

Why should I use a Virtual Consultant? 
They allow nearly all the convenience of coming into one of our branch’s and speaking to a teller, without actually coming inside the branch! From these machines, you’ll be able to access your accounts and conduct a wide variety of transactions via our drive-thru.

Who are the Virtual Consultant I’ll be interacting with?

They are Wauna Credit Union employees, who are located at our Astoria office. 

When are Virtual Consultants available?
They will be available 9 a.m. to 5:30 p.m., Monday through Thursday, and open until 6:00 p.m. Friday, as well as 9:00 a.m. to 3:00 p.m on Saturday. They also function as regular ATMs outside of these hours.