Wauna Credit Union Announces New Board of Directors

Every year Wauna Credit Union celebrates our members, and the community formed when people are the main focus of a financial institution.

This year was extra special for us, as it was the 50th time Wauna CU has met in such a way. While 50 years is definitely an accomplishment, and something we are proud of, the highlight of the meeting was announcing the results of the elections for our board of directors. This year three members of our community were elected to the board. We’re lucky enough to have two returning board members Bill DeJager and Lester Kahr, who have already done so much to help Wauna Credit Union continue to serve the residents of Clatsop County, Columbia County and Western County in Oregon and Pacific County in Washington. We are also very excited to announce one new member of the board Erick Holsey. The 2016 Board of Directors poses

About the Elected Members

  • William “Bill” DeJager
    Bill has served on the WCU board for five years. He is a lifelong resident of Oregon. He attended Clackamas High School, Oregon State University and earned a PHD in Economics from Portland State University. He is married to Sheila, a high school classmate, and has two daughters and three granddaughters. He is retired from the Air Force and Air National Guard. Sheila is a retired CPA, and both enjoying retirement, tending their farm and active in volunteer activities. He currently serves on the Columbia County Planning Commission, and previously served on the Mist-Birkenfeld Rural Fire Protection District Board, the Upper Nehalem Watershed Council Board and the Columbia Soil and Water Conservation District Board.
  • Lester Kahr
    Lester has been on the Wauna Federal Credit Union Board for 12 years, acting as 1st Vice Chair, 2nd Vice Chair and the following committees: Policy, CEO Evaluation, Finance, Security, Buildings and Nominating. He has completed 30 Credit Union National Association (CUNA Volunteer Achievement Program modules and attended Credit Union Association of Oregon Educational Conferences. He previously served as AWPPW Local #153 Shop Steward, Executive Board member, Trustee, Vice President and Bargaining Board.
  • Erick Holsey
    Erick is a longtime resident of Clatskanie, a graduate of Clatskanie High School, US Army veteran and currently employed at Clatskanie Fire District. He has a Bachelor of Science in Fire Service Administration with a minor in chemistry from Western Oregon University and A.A.S degrees in Fire Suppression, Emergency Medical Technology Paramedic, and Oregon Transfer Degree from Chemeketa Community College. I have been awarded approximately $900,000 dollars in federal grants to include a new fire engine for our community. He has served on the Clatskanie School Board as a director and on the budget committee, a member of the Clatsop County Advisory Board for Fire suppression and EMS programs, the Columbia County Fire Investigation Team, and the Lower Columbia Regional Training Association. He is a member of the Veterans of Foreign Wars and American Legion.

We also celebrated a bit of our past. In attendance was Roland Ray Triplett, one of the seven founding members of Wauna Credit Union Roland Ray Triplett and our first employee Eileen Cheuvront. While we are always looking towards the future – making sure our feet are always planted in the present – Wauna CU would not be where we are today without the contributions from these (and other) important people.

Bill Pay moving to Single Sign-On – Now in Online Banking!

computer hugger billpay

Bill Pay is now one step easier to access!

Great News!

Beginning November 16, 2016, Bill Pay users will no longer be required to use an extra Login procedure to access the Wauna Credit Union Bill Pay service!

Instead, on that date, Bill Pay users will simply login to their personal Online Banking page — and then click the Bill Pay service option (located in the left-side menu bar).  That’s it!

Important Note:

Any “Favorites” bookmarks created in an Internet browser (to access the Bill Pay service login page) will no longer connect users to Bill Pay. Instead, simply change the bookmark to the Wauna Credit Union website address and then access Bill Pay directly through the Online Banking service.

If you have any questions or concerns, please contact Wauna Credit Union representatives during regular business hours.

 

PLEASE NOTE: We have been running tests on the new Billpay for some time, please be patient if there are any minor issues when we go live on the 16th. Thank You!

Wauna Credit Union

ALERT: Notification for Brief Service Disruption early morning November 15th & 16th

alertIconBrief Service Disruption early morning November 15th & 16th

One of our Internet service providers has announced the potential for brief disruption of their service between the hours of Midnight – 6:00 a.m. Tuesday, November 15, and Wednesday, November 16, for needed maintenance. Additional maintenance could be required for the same time period Thursday, November 17, and Friday, November 18.

If a disruption of their service should occur, the impact may cause Wauna Credit Union online and mobile services to be unavailable to members.  The vendor expects any potential disruption to be no longer than 60 minutes.

After the vendor has completed their maintenance, Wauna Credit Union online and mobile services will be restored.

Wauna Credit Union officials thank the membership for their patience and understanding during such situations.

Wauna Credit Union

Upgrade Changes To Online Banking & Changing Passwords

cybersecurity[1]Better Security, Better Service!

Since the recent update of our Online Banking system (on July 19th) there are several changes members should be aware of.

Update Online Banking Bookmarks & Favorites

Some users may need to empty their browser cache or cookies to reach our online banking. For help, please follow these instructions for your preferred browser: How To Clear-Browser-Cache-Cookies-and-History.pdf

Higher Password Security Requirement

We will soon be requiring our members to create more secure passwords for better protection. This is a proactive measure, and it comes on the heels of our security upgrade.

During the next 12 months, all Online Banking users will be required to change their password, and we have stricter new requirements for passwords. Sincere there are only so many numbers and letters it is vital to create more complex passwords.

  • Mobile App Users: Passwords cannot be changed in the Mobile App. You will need to change their password in Online Banking; this can be done using your mobile browser and logging into Online Banking at waunafcu.org.
  • We recommend you proactively change your password to the stronger requirements at your earliest convenience.
  • If your password is not changed at this time to meet the stronger requirements, you will be prompted to change your password at some point between July 19, 2016 and July, 19, 2017.
  • Also, please ensure we have a valid email address for you. There are instructions below to assist you with adding, updating, and validating your email address.  A validated email address is required so you can use the “I forgot my Password” link.
  • Download Instructions For Password Changing.

Password change graphic

 

Online & Mobile Banking Upgrade On Tuesday, July 19th


alertIconIMPORTANT INFORMATION: Account Services Temporarily Unavailable Early Tuesday, July 19th

Access to Wauna Credit Union Online & Mobile Banking services may be temporarily unavailable early Tuesday morning, July 19. During this period new security enhancements will be added to our Online & Mobile Banking services.

Please contact Wauna Credit Union during regular business hours if you have any questions about access to the Online & Mobile Banking services during the morning of Tuesday, July 19th.

UPDATE: Clear Your Browser Cache or Cookies:

Some users may need to empty their cache and cookies to reach our online banking. For help, please follow these instructions for your preferred browser: Clear-Browser-Cache-Cookies-and-History.pdf


Introducing New Password Guidelines to Make Your Online Banking Experience More Secure:

To help ensure your online experience is well-protected and reduce the risk of having your personal financial information compromised, we will begin requiring stronger password complexity for Online Banking and Mobile Banking users.

Please note: Your passwords and financial information have not been compromised. We are simply taking a proactive measure to keep your online accounts secure.

  • We recommend you proactively change your password to the stronger requirements at your earliest convenience.
  • If your password is not changed at this time to meet the stronger requirements, you will be prompted to change your password at some point between July 19, 2016 and July, 19, 2017.
  • Also, please ensure we have a valid email address for you. There are instructions below to assist you with adding, updating, and validating your email address.  A validated email address is required so you can use the “I forgot my Password” link.
  • Mobile App users will need to change their password in Online Banking; this can be done using your mobile browser and logging into Online Banking from waunafcu.org.

You are a valued member and we thank you for your patience during this transition. If you have questions about the updated password requirements or any other matters, please contact Wauna Credit Union during regular business hours at 800-773-3236.

DOWNLOAD PASSWORD INSTRUCTIONS

Wendys Fast Food Restaurants Victim Of Cyber Attack

 

Watch Your Bank & Credit Card Statements For Unauthorized Charges

bank-robberMore than 1,000 Wendy’s restaurants have been the victim of a cyber attack, and thousands of their customer credit & debit card data may have been stolen.

Read More: http://www.wsj.com/articles/wendys-says-about-20-of-u-s-franchise-stores-affected-by-cyberattack-1467908433

Wauna Credit Union statement: 

Wauna Credit Union reminds all members of the importance to remain diligent in reviewing their account statements and/or transaction activity. Debit and Credit Card security breaches continue to occur at retail stores, restaurants, gas stations, and other industries – including an alert issued this month by Wendy’s Restaurants. Account statements (paper statements and e-statements) provide members a periodic, detailed list of their recent account activity. Services such as Online Banking and Mobile Banking provide the opportunity to monitor account activity in real time. Please be sure to immediately report any suspicious or incorrect activity to Wauna Credit Union.

Career Opportunity in our Astoria Call Center! Apply Today!

CCR Ad 6-2016 for Bulletin Boards w-desk (002)

Join our all-star team!!

Are you sick of earning only minimum wage?
Interested in 100% of employee medical premiums paid by your employer?
Does a “People Helping People” philosophy appeal to you?
Want to help your community and its members’ dreams come true?
We may have the career for you!
If you have outstanding communication, customer service and
problem solving skills; you need to check out our
F/T Communications Center Representative
position in our Astoria branch!
We offer an opportunity to serve your community
AND enjoy competitive wages, generous
incentives, great benefits, career growth opportunities and FUN.

Please apply at waunafcu.org and visit our careers page.
Tell us all about you – include resume and cover letter.
Pre-employment drug test and background check required.

Resource Page: EMV For Credit Cards

Electronic payment concept

7-5-16 UPDATE: Our Credit Card upgrade is complete. All Credit Card users should have their new EMV-chip VISA credit card in use.

**Please Note: We are experiencing a few issues in regard to error messages when making Credit Card payments in online banking. Please disregard the error, we are receiving your payment. We are working to resolve this problem, and apologize for any inconvenience this may cause.

EZ Card Users: EZ Card has been discontinued, Credit Card transactions are now in Online Banking. If you have not set up online banking please stop in any Wauna CU branch or call our Communications Center at 800-773-3236.

To access your Credit Card statement online, simply log into online banking and click the grey credit card icon in the loans section next to the number. **Please make sure pop-ups are enabled for our site to display credit card transactions.

iconarrow-CCcardSMALL

 

 

 

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Here’s what our VISA Credit Card users need to know:

Important Dates:

  • May 20, 2016 – Notifications Begin to inform Credit Card users of the card changeover.
  • May 20, 2016 – EZ Card users will receive this E-Z Card Discontinuation Letter via mail or email about the brief interruption in service from June 24-27th.
  • Credit Card Users will also have the opportunity to migrate their automatic payments, hassle free, using this Wauna CU VISA Set-up form.
  • June 14 – 20, 2016 – New cards will begin arriving to cardholders. (There will be some changes to your card, please read below to learn more*).
  • June 24, 2016 EZ Card online services will no longer be accessible to users. (IMPORTANT: Be sure to save/download any account history from EZ Card that you may need for your records BEFORE this date. It will be gone after June 24th).
  • June 24 – 27 EZ Card will be unavailable, and Credit Card transactions will not yet be available in Online Banking.
  • June 27, 2016 – VISA cardholders may activate their new cards, and access Wauna CU’s Online Banking to see their Credit Card Activity.

Important Details:

  • Do NOT attempt to use your new card (Or destroy the old one) until June 27th. The new cards will not work until then.
  • You may activate the new Credit Card on June 27th.
  • Use your current Credit Card throughout the day on June 26th, later in the evening it will no longer work and may then be destroyed.
  • We are taking every precaution to ensure the change from your current Credit Card to the new EMV Chip Card is seamless. If issues do arise, please contact us for assistance at 800-773-3236 and follow the prompts for VISA Credit Card support.
  • Card holders are welcome to stop in their local branch, call 800-773-3236, email us, or chat live on our website, if you have questions or issues with your Credit Card.

* Important Changes & Improvements:

  • Your new VISA Credit Card will have a different card number than your current card.
  • If you have a joint account, you will notice the cards now have different numbers. This is an advantage in case one card is compromised, the other cardholder’s card will not be.
  • Instead of accessing EZ Card, now your Credit Card transactions will be available in our Wauna CU online banking.
  • Rewards Card Members will NOT lose accrued points, and you’ll still be able to redeem them through Scorecard just as before.
  • If you have automatic payments set up to or from your VISA Credit Card they will need to be redone. Use this fillable form and we will migrate those payments over for you, or you will be required to do it yourself when you switch to the new EMV Chip Card.
  • New Phone Numbers! If your Credit Card is lost, stolen or compromised, the numbers to call have changed:
  • Activate new EMV-Chip Credit Card: 844-267-2739
  • Customer Service Number: 844-267-2739
  • Start a Disputes: 844-202-5067 / Existing Disputes: 844-202-5070
  • Lost/Stolen Credit Card: 955-202-5056
  • International Number: 540-707-4039
  • General Correspondence Address: PO BOX 182477 Columbus, OH 43272-4935

Mailers:

Sure, that sounds like a lot, but we feel certain with the added protection and improvements, our members will be thrilled with our new VISA Platinum and Rewards Credit Cards upgrades!