Alert: Brief Disruption Possible for Wauna CU Debit Card Service

EMV card(This notice was sent via email to all Debit & ATM Card users)

Wauna Credit Union has scheduled an important upgrade to the system that supports our Debit & ATM Card program.

Debit card users may experience a brief disruption of service Monday, April 18th, between Midnight and 6:00 a.m. (Pacific time).

Once completed, this system upgrade will enable Wauna Credit Union to provide its Debit card users with greater security when making transactions (using new EMV chip-secured Debit cards). Learn more about EMV chip-secured card technology at our website: https://waunafcu.org/accounts/emv-cards.shtml.

If you experience any problems with your Debit or ATM Card during the upgrade period or afterwards, please call 800-773-3236 and select the appropriate prompts to be connected with our 24/7 Debit Card Support service.

unnamed[1]ATTN: CardNav app users: If you use our CardNav app to protect your Debit card, this service will be discontinued at Midnight, Sunday, April 17th. The exact same service under the name CardValet will take its place.

Please visit our website to learn about the download and required set-up procedures so CardValet can provide you with the same level of personally controlled security for your Debit Card.

Watch the CardValet video

Thank You,

Wauna Credit Union

RESOURCE PAGE: Changes for Debit Card Users – The EMV Chips are coming!

EMV cardOur Debit Card users will find that when their current Wauna Credit Union Debit Card expires, its shiny new replacement will have an EMV chip on it. This will offer vastly better security for purchases made in stores and restaurants, all “Card Present” transactions. All Debit Cards issued in May 2016 and beyond will include the EMV Chip-Secured Card, and a magnetic strip too.

IMPORTANT INFORMATION & LINKS 

  • DEBIT CARDS: The EMV Debit Card upgrade is complete.
  • Service Interruption: April 18th,we will upgrade our service to accommodate EMV technology Debit Cards. 
  • There will be a brief interruption in service on April 18th for ALL Debit & ATM Card users. *If you experience any longer lasting issues with your Debit Card or PIN number, please call 800-773-3236 and follow the prompts.
  • EMV Chip cards will be sent to members as existing Debit Cards expire, starting with cards expiring in May 2016.
  • Debit Card Information Sheet (download)
  • Did you get the email on 4-13-16 about the Debit & ATM conversion?
  • Starting on April 18th, if your card is lost or stolen you will need to use the following phone numbers for assistance:
 Important EMV Debit Card Phone Numbers:  
Activate/Set PIN:  800-992-3808
Fraud Detection Center/In USA:  800-262-2024
Fraud Detection Center/Outside USA:   973-682-2652
Lost/Stolen Card/In USA:  800-773-3236
Lost/Stolen Card/Outside USA: 800-773-3236

 Still have questions? Contact us by phone or email.

BIG NEWS! Clatskanie Branch Remodel (Starts April 8 thru Mid-June 2016)

Debi Smiley COO, Branch Manager Gina Dines, and Member Service Manager Heidi Peterson are super excited about the new branch. Now the question is which will arrive first, the new Clatskanie Branch unveil or Heidi's baby?
Debi Smiley COO, Branch Manager Gina Dines, and Member Service Manager Heidi Peterson are super excited about the new branch. Now the question is, which will arrive first, the new Clatskanie Branch unveil or Heidi’s baby?

Big News! Wauna Credit Union is absolutely delighted to begin a major remodel of our Clatskanie branch, starting on Friday, April 8th! Regular visitors already know that furnishings are getting sparse inside the branch as we prepare for the construction crew to come in.

The Clatskanie branch will be closed on Friday, April 8th to get things rolling, it will reopen on Monday, April 11th utilizing only half the building, and then in a few weeks will switch over to using the other half. The Clatskanie branch will remain open during construction, which is expected to be finished in Mid-June.

Our ATM and Night Drop will be available, but our Drive Up window will be closed during this time. We apologize for this inconvenience and ask that you please pardon our dust as we create a brand new branch experience for our members, and more (desperately needed) space upstairs for our support staff!

Check back for updates & info direct from the remodel!

Clatskanie Branch Remodel Important Dates: 

  • Starts April 8th (Branch will be closed for this one day).
  • April 11th, branch reopens, construction is ongoing.
  • Drive up window will be closed from April 8 until Mid June.
  • ATM & Night Drop will be open.

remodel Rendering 3 Remodel Rendering 2

VOTING OPENS for our Board of Directors – Enter to win $50!

Go-Vote-500x500[1]Democracy In Action! Wauna Credit Union Board of Directors Elections: Vote Now!

Like a bank, Wauna Credit Union has a Board of Directors, but the difference is, our Board is made up of volunteers, who have the same $5 share of ownership in the Credit Union that you or I do. They are not serving for high pay and dividends, they are civic minded people elected by credit union members who vote annually.

Our Board of Directors help govern and lead the credit union to best serve its member-owners. A credit union is not for profit like a bank is, it is for improving the lives of its members with financial services, education, and assistance, and that is all. Any profit made is returned to Credit Union members via lower interest rates and fees, higher yields, and community support.

At Wauna Credit Union the time to vote is here – From February 1 until Midnight on March 1, 2016, all members in good standing & who are 18 or over, are encouraged to vote for up to 4 candidates.

All members are also eligible to run for our Board of Directors, each autumn we have a Call For Nominations to invite all interested members to apply for candidacy.

To be part of our democracy in action, please vote: https://waunafcu.org/about/annual-elections.shtml

FUNDRAISER: Trailblazers Tickets Raffle – Win Big & Help A Good Cause!

Great Community Fundraiser & A Lucky Chance for Basketball Fans!

Wauna Credit Union is raffling off 2 premium seats at a great Trailblazers game, and anyone who donates $15 to our current charity – The School Backpack Programs of Clatskanie and St. Helens – gets a ticket for the raffle!

The Backpack Program gives school children a backpack of healthy food to eat on the weekends, because sometimes school lunches are the only meal children receive daily. The backpack programs in St Helens and Clatskanie are just two regional versions of the larger “Feeding America” program:  http://www.feedingamerica.org/about-us/we-feed-children/backpack-program/?_ga=1.24858163.828305436.1453252033

Why not make a donation to help our communities’ children AND get a chance to win a great view of the Portland Trailblazers in action? Read more below, and then stop in any branch to donate!

Anyone who donates $15 to the Backpack Program fundraiser will be given a raffle ticket to win those two amazing tickets! The drawing will be held at our Clatskanie branch on March 11, 2016.

Thank You!

fundraiser for kids, raffle for trailblazers tickets

 

Scholarship Applications Now Accepted!

graduate 2016Need Money for Higher Education? Wauna CU can help!

Starting today until April 15th, Wauna Credit Union welcomes all of our upcoming or recent high school graduates to apply for a student scholarship. Each year we award scholarships to as many student members as we can, and we spread the scholarships all over our service area.

We understand how important higher education is for success in today’s world, and we want to help! This year we are gifting $6000 worth of scholarships to our members. We also welcome past winner to apply again for continued support.

The application must be filled out completely, and requires two brief essays.

To apply for the scholarship, go to our website and download the application: https://waunafcu.org/annual-scholarship.shtml

Bill Pay Update! Coming soon Single-Sign-On for BillPay users!

BillpayNotice1-16This is Exciting & Long Awaited News for our Members!

Our Bill Pay service will soon be upgrading. Since our core processor conversion back in October 2013, Bill Pay has required a secondary login beyond the online banking login, all of that will soon change. We have keep asking about this and working on it, and very soon, our Bill Pay users will be able to access their Bill Pay account directly on Online Banking!

This change will be coming soon, and we are hopeful that in addition to pleasing our existing users, this update will also inspire more members to use our easy and convenient Bill Pay option for paying bills monthly or even one time payments!

As the launch of the new Bill Pay nears, stay tuned to this blog, our website, and social media for announcements.

Thank you!

 

 

With Interest Rates Rising, Never a Better Time to Join a Credit Union

From the NWCUA:

Tigard, OR. — Members of Oregon’s credit unions enjoy lower interest rates on their credit cards, car loans and mortgages. Because credit unions are not-for-profit cooperatives, there are no stockholders to pay.  Instead, direct financial benefits are returned to members in the form of better interest rates on loans and savings products.

Financing a $25,000 new automobile for 60 months at an Oregon credit union would save you $150 per year. In fact, in the 12-months ending in June, 2015, Oregon credit union members collectively saved over $46 million on their auto loans, vs. rates paid by bank customers. Their credit card interest rates resulted in nearly $28 million in savings, while members with home equity loans saved $6 million by paying lower interest rates than bank customers. When checking, money market, certificate and retirement accounts were analyzed in the same period, advantage: Oregon credit union members. They earned nearly $16 million in higher interest than bank customers with similar products.*

In Oregon, 1.8 million consumers have discovered the credit union difference. This week’s news from the Federal Reserve of a modest interest rate increase is a reminder that the gift of membership in a local, not-for-profit, cooperative credit union makes sense.

*Source: Informa Research Services, National Credit Union Administration (NCUA) and Credit Union National Association (CUNA). June, 2015.

 

The Northwest Credit Union Association is the not-for-profit trade association representing over 160 of Oregon and Washington’s credit unions. Northwest credit unions returned $352 million in direct financial benefits to their 5.2 million members last year. The NWCUA is the voice of the Northwest credit union movement, providing legislative, regulatory and public advocacy in addition to education, compliance, networking support and business solutions to credit unions. For information on how to join a credit union, please visit http://www.asmarterchoice.org.