Category: Alerts

ALERT: Notification for Brief Service Disruption early morning November 15th & 16th

alertIconBrief Service Disruption early morning November 15th & 16th

One of our Internet service providers has announced the potential for brief disruption of their service between the hours of Midnight – 6:00 a.m. Tuesday, November 15, and Wednesday, November 16, for needed maintenance. Additional maintenance could be required for the same time period Thursday, November 17, and Friday, November 18.

If a disruption of their service should occur, the impact may cause Wauna Credit Union online and mobile services to be unavailable to members.  The vendor expects any potential disruption to be no longer than 60 minutes.

After the vendor has completed their maintenance, Wauna Credit Union online and mobile services will be restored.

Wauna Credit Union officials thank the membership for their patience and understanding during such situations.

Wauna Credit Union

Upgrade Changes To Online Banking & Changing Passwords

cybersecurity[1]Better Security, Better Service!

Since the recent update of our Online Banking system (on July 19th) there are several changes members should be aware of.

Update Online Banking Bookmarks & Favorites

Some users may need to empty their browser cache or cookies to reach our online banking. For help, please follow these instructions for your preferred browser: How To Clear-Browser-Cache-Cookies-and-History.pdf

Higher Password Security Requirement

We will soon be requiring our members to create more secure passwords for better protection. This is a proactive measure, and it comes on the heels of our security upgrade.

During the next 12 months, all Online Banking users will be required to change their password, and we have stricter new requirements for passwords. Sincere there are only so many numbers and letters it is vital to create more complex passwords.

  • Mobile App Users: Passwords cannot be changed in the Mobile App. You will need to change their password in Online Banking; this can be done using your mobile browser and logging into Online Banking at waunafcu.org.
  • We recommend you proactively change your password to the stronger requirements at your earliest convenience.
  • If your password is not changed at this time to meet the stronger requirements, you will be prompted to change your password at some point between July 19, 2016 and July, 19, 2017.
  • Also, please ensure we have a valid email address for you. There are instructions below to assist you with adding, updating, and validating your email address.  A validated email address is required so you can use the “I forgot my Password” link.
  • Download Instructions For Password Changing.

Password change graphic

 

Online & Mobile Banking Upgrade On Tuesday, July 19th


alertIconIMPORTANT INFORMATION: Account Services Temporarily Unavailable Early Tuesday, July 19th

Access to Wauna Credit Union Online & Mobile Banking services may be temporarily unavailable early Tuesday morning, July 19. During this period new security enhancements will be added to our Online & Mobile Banking services.

Please contact Wauna Credit Union during regular business hours if you have any questions about access to the Online & Mobile Banking services during the morning of Tuesday, July 19th.

UPDATE: Clear Your Browser Cache or Cookies:

Some users may need to empty their cache and cookies to reach our online banking. For help, please follow these instructions for your preferred browser: Clear-Browser-Cache-Cookies-and-History.pdf

Introducing New Password Guidelines to Make Your Online Banking Experience More Secure:

To help ensure your online experience is well-protected and reduce the risk of having your personal financial information compromised, we will begin requiring stronger password complexity for Online Banking and Mobile Banking users.

Please note: Your passwords and financial information have not been compromised. We are simply taking a proactive measure to keep your online accounts secure.

  • We recommend you proactively change your password to the stronger requirements at your earliest convenience.
  • If your password is not changed at this time to meet the stronger requirements, you will be prompted to change your password at some point between July 19, 2016 and July, 19, 2017.
  • Also, please ensure we have a valid email address for you. There are instructions below to assist you with adding, updating, and validating your email address.  A validated email address is required so you can use the “I forgot my Password” link.
  • Mobile App users will need to change their password in Online Banking; this can be done using your mobile browser and logging into Online Banking from waunafcu.org.

You are a valued member and we thank you for your patience during this transition. If you have questions about the updated password requirements or any other matters, please contact Wauna Credit Union during regular business hours at 800-773-3236.

DOWNLOAD PASSWORD INSTRUCTIONS

Wendys Fast Food Restaurants Victim Of Cyber Attack

 

Watch Your Bank & Credit Card Statements For Unauthorized Charges

bank-robberMore than 1,000 Wendy’s restaurants have been the victim of a cyber attack, and thousands of their customer credit & debit card data may have been stolen.

Read More: http://www.wsj.com/articles/wendys-says-about-20-of-u-s-franchise-stores-affected-by-cyberattack-1467908433

Wauna Credit Union statement: 

Wauna Credit Union reminds all members of the importance to remain diligent in reviewing their account statements and/or transaction activity. Debit and Credit Card security breaches continue to occur at retail stores, restaurants, gas stations, and other industries – including an alert issued this month by Wendy’s Restaurants. Account statements (paper statements and e-statements) provide members a periodic, detailed list of their recent account activity. Services such as Online Banking and Mobile Banking provide the opportunity to monitor account activity in real time. Please be sure to immediately report any suspicious or incorrect activity to Wauna Credit Union.

Career Opportunity in our Astoria Call Center! Apply Today!

CCR Ad 6-2016 for Bulletin Boards w-desk (002)

Join our all-star team!!

Are you sick of earning only minimum wage?
Interested in 100% of employee medical premiums paid by your employer?
Does a “People Helping People” philosophy appeal to you?
Want to help your community and its members’ dreams come true?
We may have the career for you!
If you have outstanding communication, customer service and
problem solving skills; you need to check out our
F/T Communications Center Representative
position in our Astoria branch!
We offer an opportunity to serve your community
AND enjoy competitive wages, generous
incentives, great benefits, career growth opportunities and FUN.

Please apply at waunafcu.org and visit our careers page.
Tell us all about you – include resume and cover letter.
Pre-employment drug test and background check required.

Resource Page: EMV For Credit Cards

Electronic payment concept

7-5-16 UPDATE: Our Credit Card upgrade is complete. All Credit Card users should have their new EMV-chip VISA credit card in use.

**Please Note: We are experiencing a few issues in regard to error messages when making Credit Card payments in online banking. Please disregard the error, we are receiving your payment. We are working to resolve this problem, and apologize for any inconvenience this may cause.

EZ Card Users: EZ Card has been discontinued, Credit Card transactions are now in Online Banking. If you have not set up online banking please stop in any Wauna CU branch or call our Communications Center at 800-773-3236.

To access your Credit Card statement online, simply log into online banking and click the grey credit card icon in the loans section next to the number. **Please make sure pop-ups are enabled for our site to display credit card transactions.

iconarrow-CCcardSMALL

 

 

 

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Here’s what our VISA Credit Card users need to know:

Important Dates:

  • May 20, 2016 – Notifications Begin to inform Credit Card users of the card changeover.
  • May 20, 2016 – EZ Card users will receive this E-Z Card Discontinuation Letter via mail or email about the brief interruption in service from June 24-27th.
  • Credit Card Users will also have the opportunity to migrate their automatic payments, hassle free, using this Wauna CU VISA Set-up form.
  • June 14 – 20, 2016 – New cards will begin arriving to cardholders. (There will be some changes to your card, please read below to learn more*).
  • June 24, 2016 – EZ Card online services will no longer be accessible to users. (IMPORTANT: Be sure to save/download any account history from EZ Card that you may need for your records BEFORE this date. It will be gone after June 24th).
  • June 24 – 27 – EZ Card will be unavailable, and Credit Card transactions will not yet be available in Online Banking.
  • June 27, 2016 – VISA cardholders may activate their new cards, and access Wauna CU’s Online Banking to see their Credit Card Activity.

Important Details:

  • Do NOT attempt to use your new card (Or destroy the old one) until June 27th. The new cards will not work until then.
  • You may activate the new Credit Card on June 27th.
  • Use your current Credit Card throughout the day on June 26th, later in the evening it will no longer work and may then be destroyed.
  • We are taking every precaution to ensure the change from your current Credit Card to the new EMV Chip Card is seamless. If issues do arise, please contact us for assistance at 800-773-3236 and follow the prompts for VISA Credit Card support.
  • Card holders are welcome to stop in their local branch, call 800-773-3236, email us, or chat live on our website, if you have questions or issues with your Credit Card.

* Important Changes & Improvements:

  • Your new VISA Credit Card will have a different card number than your current card.
  • If you have a joint account, you will notice the cards now have different numbers. This is an advantage in case one card is compromised, the other cardholder’s card will not be.
  • Instead of accessing EZ Card, now your Credit Card transactions will be available in our Wauna CU online banking.
  • Rewards Card Members will NOT lose accrued points, and you’ll still be able to redeem them through Scorecard just as before.
  • If you have automatic payments set up to or from your VISA Credit Card they will need to be redone. Use this fillable form and we will migrate those payments over for you, or you will be required to do it yourself when you switch to the new EMV Chip Card.
  • New Phone Numbers! If your Credit Card is lost, stolen or compromised, the numbers to call have changed:
  • Activate new EMV-Chip Credit Card: 844-267-2739
  • Customer Service Number: 844-267-2739
  • Start a Disputes: 844-202-5067 / Existing Disputes: 844-202-5070
  • Lost/Stolen Credit Card: 955-202-5056
  • International Number: 540-707-4039
  • General Correspondence Address: PO BOX 182477 Columbus, OH 43272-4935

Mailers:

Sure, that sounds like a lot, but we feel certain with the added protection and improvements, our members will be thrilled with our new VISA Platinum and Rewards Credit Cards upgrades!

 

Alert: Brief Disruption Possible for Wauna CU Debit Card Service

EMV card(This notice was sent via email to all Debit & ATM Card users)

Wauna Credit Union has scheduled an important upgrade to the system that supports our Debit & ATM Card program.

Debit card users may experience a brief disruption of service Monday, April 18th, between Midnight and 6:00 a.m. (Pacific time).

Once completed, this system upgrade will enable Wauna Credit Union to provide its Debit card users with greater security when making transactions (using new EMV chip-secured Debit cards). Learn more about EMV chip-secured card technology at our website: https://waunafcu.org/accounts/emv-cards.shtml.

If you experience any problems with your Debit or ATM Card during the upgrade period or afterwards, please call 800-773-3236 and select the appropriate prompts to be connected with our 24/7 Debit Card Support service.

unnamed[1]ATTN: CardNav app users: If you use our CardNav app to protect your Debit card, this service will be discontinued at Midnight, Sunday, April 17th. The exact same service under the name CardValet will take its place.

Please visit our website to learn about the download and required set-up procedures so CardValet can provide you with the same level of personally controlled security for your Debit Card.

Watch the CardValet video

Thank You,

Wauna Credit Union

RESOURCE PAGE: Changes for Debit Card Users – The EMV Chips are coming!

EMV cardOur Debit Card users will find that when their current Wauna Credit Union Debit Card expires, its shiny new replacement will have an EMV chip on it. This will offer vastly better security for purchases made in stores and restaurants, all “Card Present” transactions. All Debit Cards issued in May 2016 and beyond will include the EMV Chip-Secured Card, and a magnetic strip too.

IMPORTANT INFORMATION & LINKS 

  • DEBIT CARDS: The EMV Debit Card upgrade is complete.
  • Service Interruption: April 18th,we will upgrade our service to accommodate EMV technology Debit Cards. 
  • There will be a brief interruption in service on April 18th for ALL Debit & ATM Card users. *If you experience any longer lasting issues with your Debit Card or PIN number, please call 800-773-3236 and follow the prompts.
  • EMV Chip cards will be sent to members as existing Debit Cards expire, starting with cards expiring in May 2016.
  • Debit Card Information Sheet (download)
  • Did you get the email on 4-13-16 about the Debit & ATM conversion?
  • Starting on April 18th, if your card is lost or stolen you will need to use the following phone numbers for assistance:
 Important EMV Debit Card Phone Numbers:  
Activate/Set PIN: 800-992-3808
Fraud Detection Center/In USA: 877-253-8962
Fraud Detection Center/Outside USA:  973-682-2652
Lost/Stolen Card/In USA: 800-773-3236
Lost/Stolen Card/Outside USA: 800-773-3236

 Still have questions? Contact us by phone or email.