Career Opportunity in our Astoria Call Center! Apply Today!

CCR Ad 6-2016 for Bulletin Boards w-desk (002)

Join our all-star team!!

Are you sick of earning only minimum wage?
Interested in 100% of employee medical premiums paid by your employer?
Does a “People Helping People” philosophy appeal to you?
Want to help your community and its members’ dreams come true?
We may have the career for you!
If you have outstanding communication, customer service and
problem solving skills; you need to check out our
F/T Communications Center Representative
position in our Astoria branch!
We offer an opportunity to serve your community
AND enjoy competitive wages, generous
incentives, great benefits, career growth opportunities and FUN.

Please apply at waunafcu.org and visit our careers page.
Tell us all about you – include resume and cover letter.
Pre-employment drug test and background check required.

Resource Page: EMV For Credit Cards

Electronic payment concept

7-5-16 UPDATE: Our Credit Card upgrade is complete. All Credit Card users should have their new EMV-chip VISA credit card in use.

**Please Note: We are experiencing a few issues in regard to error messages when making Credit Card payments in online banking. Please disregard the error, we are receiving your payment. We are working to resolve this problem, and apologize for any inconvenience this may cause.

EZ Card Users: EZ Card has been discontinued, Credit Card transactions are now in Online Banking. If you have not set up online banking please stop in any Wauna CU branch or call our Communications Center at 800-773-3236.

To access your Credit Card statement online, simply log into online banking and click the grey credit card icon in the loans section next to the number. **Please make sure pop-ups are enabled for our site to display credit card transactions.

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Here’s what our VISA Credit Card users need to know:

Important Dates:

  • May 20, 2016 – Notifications Begin to inform Credit Card users of the card changeover.
  • May 20, 2016 – EZ Card users will receive this E-Z Card Discontinuation Letter via mail or email about the brief interruption in service from June 24-27th.
  • Credit Card Users will also have the opportunity to migrate their automatic payments, hassle free, using this Wauna CU VISA Set-up form.
  • June 14 – 20, 2016 – New cards will begin arriving to cardholders. (There will be some changes to your card, please read below to learn more*).
  • June 24, 2016 EZ Card online services will no longer be accessible to users. (IMPORTANT: Be sure to save/download any account history from EZ Card that you may need for your records BEFORE this date. It will be gone after June 24th).
  • June 24 – 27 EZ Card will be unavailable, and Credit Card transactions will not yet be available in Online Banking.
  • June 27, 2016 – VISA cardholders may activate their new cards, and access Wauna CU’s Online Banking to see their Credit Card Activity.

Important Details:

  • Do NOT attempt to use your new card (Or destroy the old one) until June 27th. The new cards will not work until then.
  • You may activate the new Credit Card on June 27th.
  • Use your current Credit Card throughout the day on June 26th, later in the evening it will no longer work and may then be destroyed.
  • We are taking every precaution to ensure the change from your current Credit Card to the new EMV Chip Card is seamless. If issues do arise, please contact us for assistance at 800-773-3236 and follow the prompts for VISA Credit Card support.
  • Card holders are welcome to stop in their local branch, call 800-773-3236, email us, or chat live on our website, if you have questions or issues with your Credit Card.

* Important Changes & Improvements:

  • Your new VISA Credit Card will have a different card number than your current card.
  • If you have a joint account, you will notice the cards now have different numbers. This is an advantage in case one card is compromised, the other cardholder’s card will not be.
  • Instead of accessing EZ Card, now your Credit Card transactions will be available in our Wauna CU online banking.
  • Rewards Card Members will NOT lose accrued points, and you’ll still be able to redeem them through Scorecard just as before.
  • If you have automatic payments set up to or from your VISA Credit Card they will need to be redone. Use this fillable form and we will migrate those payments over for you, or you will be required to do it yourself when you switch to the new EMV Chip Card.
  • New Phone Numbers! If your Credit Card is lost, stolen or compromised, the numbers to call have changed:
  • Activate new EMV-Chip Credit Card: 844-267-2739
  • Customer Service Number: 844-267-2739
  • Start a Disputes: 844-202-5067 / Existing Disputes: 844-202-5070
  • Lost/Stolen Credit Card: 955-202-5056
  • International Number: 540-707-4039
  • General Correspondence Address: PO BOX 182477 Columbus, OH 43272-4935

Mailers:

Sure, that sounds like a lot, but we feel certain with the added protection and improvements, our members will be thrilled with our new VISA Platinum and Rewards Credit Cards upgrades!

 

Alert: Brief Disruption Possible for Wauna CU Debit Card Service

EMV card(This notice was sent via email to all Debit & ATM Card users)

Wauna Credit Union has scheduled an important upgrade to the system that supports our Debit & ATM Card program.

Debit card users may experience a brief disruption of service Monday, April 18th, between Midnight and 6:00 a.m. (Pacific time).

Once completed, this system upgrade will enable Wauna Credit Union to provide its Debit card users with greater security when making transactions (using new EMV chip-secured Debit cards). Learn more about EMV chip-secured card technology at our website: https://waunafcu.org/accounts/emv-cards.shtml.

If you experience any problems with your Debit or ATM Card during the upgrade period or afterwards, please call 800-773-3236 and select the appropriate prompts to be connected with our 24/7 Debit Card Support service.

unnamed[1]ATTN: CardNav app users: If you use our CardNav app to protect your Debit card, this service will be discontinued at Midnight, Sunday, April 17th. The exact same service under the name CardValet will take its place.

Please visit our website to learn about the download and required set-up procedures so CardValet can provide you with the same level of personally controlled security for your Debit Card.

Watch the CardValet video

Thank You,

Wauna Credit Union

RESOURCE PAGE: Changes for Debit Card Users – The EMV Chips are coming!

EMV cardOur Debit Card users will find that when their current Wauna Credit Union Debit Card expires, its shiny new replacement will have an EMV chip on it. This will offer vastly better security for purchases made in stores and restaurants, all “Card Present” transactions. All Debit Cards issued in May 2016 and beyond will include the EMV Chip-Secured Card, and a magnetic strip too.

IMPORTANT INFORMATION & LINKS 

  • DEBIT CARDS: The EMV Debit Card upgrade is complete.
  • Service Interruption: April 18th,we will upgrade our service to accommodate EMV technology Debit Cards. 
  • There will be a brief interruption in service on April 18th for ALL Debit & ATM Card users. *If you experience any longer lasting issues with your Debit Card or PIN number, please call 800-773-3236 and follow the prompts.
  • EMV Chip cards will be sent to members as existing Debit Cards expire, starting with cards expiring in May 2016.
  • Debit Card Information Sheet (download)
  • Did you get the email on 4-13-16 about the Debit & ATM conversion?
  • Starting on April 18th, if your card is lost or stolen you will need to use the following phone numbers for assistance:
 Important EMV Debit Card Phone Numbers:  
Activate/Set PIN:  800-992-3808
Fraud Detection Center/In USA:  800-262-2024
Fraud Detection Center/Outside USA:   973-682-2652
Lost/Stolen Card/In USA:  800-773-3236
Lost/Stolen Card/Outside USA: 800-773-3236

 Still have questions? Contact us by phone or email.

BIG NEWS! Clatskanie Branch Remodel (Starts April 8 thru Mid-June 2016)

Debi Smiley COO, Branch Manager Gina Dines, and Member Service Manager Heidi Peterson are super excited about the new branch. Now the question is which will arrive first, the new Clatskanie Branch unveil or Heidi's baby?
Debi Smiley COO, Branch Manager Gina Dines, and Member Service Manager Heidi Peterson are super excited about the new branch. Now the question is, which will arrive first, the new Clatskanie Branch unveil or Heidi’s baby?

Big News! Wauna Credit Union is absolutely delighted to begin a major remodel of our Clatskanie branch, starting on Friday, April 8th! Regular visitors already know that furnishings are getting sparse inside the branch as we prepare for the construction crew to come in.

The Clatskanie branch will be closed on Friday, April 8th to get things rolling, it will reopen on Monday, April 11th utilizing only half the building, and then in a few weeks will switch over to using the other half. The Clatskanie branch will remain open during construction, which is expected to be finished in Mid-June.

Our ATM and Night Drop will be available, but our Drive Up window will be closed during this time. We apologize for this inconvenience and ask that you please pardon our dust as we create a brand new branch experience for our members, and more (desperately needed) space upstairs for our support staff!

Check back for updates & info direct from the remodel!

Clatskanie Branch Remodel Important Dates: 

  • Starts April 8th (Branch will be closed for this one day).
  • April 11th, branch reopens, construction is ongoing.
  • Drive up window will be closed from April 8 until Mid June.
  • ATM & Night Drop will be open.

remodel Rendering 3 Remodel Rendering 2

VOTING OPENS for our Board of Directors – Enter to win $50!

Go-Vote-500x500[1]Democracy In Action! Wauna Credit Union Board of Directors Elections: Vote Now!

Like a bank, Wauna Credit Union has a Board of Directors, but the difference is, our Board is made up of volunteers, who have the same $5 share of ownership in the Credit Union that you or I do. They are not serving for high pay and dividends, they are civic minded people elected by credit union members who vote annually.

Our Board of Directors help govern and lead the credit union to best serve its member-owners. A credit union is not for profit like a bank is, it is for improving the lives of its members with financial services, education, and assistance, and that is all. Any profit made is returned to Credit Union members via lower interest rates and fees, higher yields, and community support.

At Wauna Credit Union the time to vote is here – From February 1 until Midnight on March 1, 2016, all members in good standing & who are 18 or over, are encouraged to vote for up to 4 candidates.

All members are also eligible to run for our Board of Directors, each autumn we have a Call For Nominations to invite all interested members to apply for candidacy.

To be part of our democracy in action, please vote: https://waunafcu.org/about/annual-elections.shtml

FUNDRAISER: Trailblazers Tickets Raffle – Win Big & Help A Good Cause!

Great Community Fundraiser & A Lucky Chance for Basketball Fans!

Wauna Credit Union is raffling off 2 premium seats at a great Trailblazers game, and anyone who donates $15 to our current charity – The School Backpack Programs of Clatskanie and St. Helens – gets a ticket for the raffle!

The Backpack Program gives school children a backpack of healthy food to eat on the weekends, because sometimes school lunches are the only meal children receive daily. The backpack programs in St Helens and Clatskanie are just two regional versions of the larger “Feeding America” program:  http://www.feedingamerica.org/about-us/we-feed-children/backpack-program/?_ga=1.24858163.828305436.1453252033

Why not make a donation to help our communities’ children AND get a chance to win a great view of the Portland Trailblazers in action? Read more below, and then stop in any branch to donate!

Anyone who donates $15 to the Backpack Program fundraiser will be given a raffle ticket to win those two amazing tickets! The drawing will be held at our Clatskanie branch on March 11, 2016.

Thank You!

fundraiser for kids, raffle for trailblazers tickets