BillPay Is Now (finally) In Online Banking! Learn More…

computer hugger billpayFor nearly a year, Wauna Credit Union staffers have been hard at work collaborating with our core processor to put our BillPay service right inside our Online Banking. It sounds simple when you say it, sure, and with all the big “fintech”, aka financial technology, advances we hear about almost daily in the news, a Single Sign-On BillPay seems like small potatoes, but really, it’s not!

BillPay is an amazing service that allows users to pay bills automatically, but not just to say regular monthly bills, one time payments can use bill pay, users can pay a co-worker for lunch, or send money to a broke nephew on a road trip.

For a long time, members of Wauna Credit Union would log-in to Online Banking, and then to utilize BillPay they would have to log-in to their BillPay account. To allow BillPay to be right inside Online Banking took months of updates, negotiations, programming, and a little bit of luck. It finally launched in Mid-November – without a hitch!

Now that we have it, and we know it works, The Wonderful World Of Wauna turned to two of our BillPay experts Debi Smiley, Chief Marketing Officer, and Jennifer Kenney, Operations Support Manager, to get some answers about the service, how it has changed, and its benefits.debismiley1jenniferkenney

Would you explain the benefit of the single sign on? 

Debi Smiley: The Single Sign-On (SSO) provides two benefits, convenience and security.  It allows for a member to log into various services with the convenience of one log in.  This mitigates the need to manage a large number of passwords.  It is also a much simpler process which adds a layer of convenience to the user.  It also reduces exposure to the risks of data loss.  Users can trust going through the WCU web site.

What has changed within the new Billpay?

Jennifer Kenney: A member with who had a bill pay profile before, will have the same profile – just the access is different. Members will no longer need a second login for bill pay, the Bill Pay link will remain the same and will now open a window within the Online banking system with bill pay screens that the members will recognize.

Members will no longer need to go through the same enrollment process.  In Online banking, they will click the Bill Pay link and they will be verified and be taken to the screen to set up their payments.

What are your favorite things about using billpay? 

Debi Smiley: Again, it is all about time and cost savings.  It only takes seconds to send off a bill where it would take much more time to do it the old traditional way of writing a check, filling out the envelope, putting all the information needed in the envelope, putting the stamp on it, and placing it in the mail.  With Bill Pay, you find the company you want to pay, enter the dollar amount, click submit, verify, and you’re done.  It is quite easy and fast.  The top reasons I like Bill Pay is:

  1. Convenience & Time Savings
  2. Security
  3. I control the who, how much, and when
  4. It keeps track of everything.  The history is right there to look things up quickly when/if I need it.

What’s an interesting feature of Billpay that users may not be aware of?

Jennifer Kenney: Billpay payments can be processed from a members account electronically (ACH) or via Check. (That means if a check needs to be mailed, Billpay does it for you!)

Now that Single Sign-On is available for Billpay, and maybe you learned a bit more about the service, consider signing up. Try one or two bills to start, and if you like it, add a few more each month. Soon you’ll wonder how you ever got along without Billpay!

Bill Pay moving to Single Sign-On – Now in Online Banking!

computer hugger billpay

Bill Pay is now one step easier to access!

Great News!

Beginning November 16, 2016, Bill Pay users will no longer be required to use an extra Login procedure to access the Wauna Credit Union Bill Pay service!

Instead, on that date, Bill Pay users will simply login to their personal Online Banking page — and then click the Bill Pay service option (located in the left-side menu bar).  That’s it!

Important Note:

Any “Favorites” bookmarks created in an Internet browser (to access the Bill Pay service login page) will no longer connect users to Bill Pay. Instead, simply change the bookmark to the Wauna Credit Union website address and then access Bill Pay directly through the Online Banking service.

If you have any questions or concerns, please contact Wauna Credit Union representatives during regular business hours.

 

PLEASE NOTE: We have been running tests on the new Billpay for some time, please be patient if there are any minor issues when we go live on the 16th. Thank You!

Wauna Credit Union

Upgrade Changes To Online Banking & Changing Passwords

cybersecurity[1]Better Security, Better Service!

Since the recent update of our Online Banking system (on July 19th) there are several changes members should be aware of.

Update Online Banking Bookmarks & Favorites

Some users may need to empty their browser cache or cookies to reach our online banking. For help, please follow these instructions for your preferred browser: How To Clear-Browser-Cache-Cookies-and-History.pdf

Higher Password Security Requirement

We will soon be requiring our members to create more secure passwords for better protection. This is a proactive measure, and it comes on the heels of our security upgrade.

During the next 12 months, all Online Banking users will be required to change their password, and we have stricter new requirements for passwords. Sincere there are only so many numbers and letters it is vital to create more complex passwords.

  • Mobile App Users: Passwords cannot be changed in the Mobile App. You will need to change their password in Online Banking; this can be done using your mobile browser and logging into Online Banking at waunafcu.org.
  • We recommend you proactively change your password to the stronger requirements at your earliest convenience.
  • If your password is not changed at this time to meet the stronger requirements, you will be prompted to change your password at some point between July 19, 2016 and July, 19, 2017.
  • Also, please ensure we have a valid email address for you. There are instructions below to assist you with adding, updating, and validating your email address.  A validated email address is required so you can use the “I forgot my Password” link.
  • Download Instructions For Password Changing.

Password change graphic

 

Bill Pay Update! Coming soon Single-Sign-On for BillPay users!

BillpayNotice1-16This is Exciting & Long Awaited News for our Members!

Our Bill Pay service will soon be upgrading. Since our core processor conversion back in October 2013, Bill Pay has required a secondary login beyond the online banking login, all of that will soon change. We have keep asking about this and working on it, and very soon, our Bill Pay users will be able to access their Bill Pay account directly on Online Banking!

This change will be coming soon, and we are hopeful that in addition to pleasing our existing users, this update will also inspire more members to use our easy and convenient Bill Pay option for paying bills monthly or even one time payments!

As the launch of the new Bill Pay nears, stay tuned to this blog, our website, and social media for announcements.

Thank you!