On Sunday 07/22 at 1:05 pm, a member of the public discovered a suspicious device on the outermost WCU ATM at our Warrenton Branch. Warrenton Police were notified and established the device to be a card reader (ATM skimmer). It is estimated the card reader was placed on the ATM at approximately 10:00 pm on Saturday 7/21.
Police are in possession of the reader. At this time, we believe the reader did not have the capability to transfer data wirelessly and was never retrieved by the culprit, and therefore no member information was compromised.
Members should closely monitor their accounts and statements for any suspicious activities and immediately call 1-800-773-3236 if there are unauthorized charges, withdrawals, or even deposits.
If it is determined that any member’s information has been compromised, we will immediately take action to ensure card/s are replaced and any other potential issues are secured.
It is our practice to audit all WCU ATMs multiple times daily for card readers. This is the first incident of an ATM skimmer found on a WCU ATM, but it does happen with regular frequency throughout the country.
Our Debit Card users will find that when their current Wauna Credit Union Debit Card expires, its shiny new replacement will have an EMV chip on it. This will offer vastly better security for purchases made in stores and restaurants, all “Card Present” transactions. All Debit Cards issued in May 2016 and beyond will include the EMV Chip-Secured Card, and a magnetic strip too.
IMPORTANT INFORMATION & LINKS
DEBIT CARDS: The EMV Debit Card upgrade is complete.
Service Interruption: April 18th,we will upgrade our service to accommodate EMV technology Debit Cards.
There will be a brief interruption in service on April 18th for ALL Debit & ATM Card users. *If you experience any longer lasting issues with your Debit Card or PIN number, please call 800-773-3236 and follow the prompts.
EMV Chip cards will be sent to members as existing Debit Cards expire, starting with cards expiring in May 2016.