Emotional Intelligence and Your Money

Wauna Credit Union isn’t just a name. It actually says a whole lot about who we are as an organization. The first part is Wauna, because we were founded by members of the Wauna Mill 51-years-ago. While, we’ve expanded some over the years, it’s only to neighboring communities. We’re local, and proud that our name represents that. The second part, credit union, means something too. A lot of people don’t realize that credit unions are different than banks. In reality, we’re actually quite different. We call that the Credit Union Difference, and it’s why here at WCU we want you to join a credit union. It would be great if it was us, but if you’re putting your money and getting your loans from a credit union, we know you’re being looked out for.

Wauna Charter
Our Original Charter

At Wauna Credit Union, we serve our members by listening. If you read our anniversary blog post — we like to call them Waunaversaries — you’ll hear people talking about The Member Advantage (TMA). Every single employee at WCU spends a weekend in training and multiple phone calls to learn the best process to ensure that we are asking the right questions, and listening, to help our members.

Asking and listening are a big part of it, but how do we know we are listening in a way that we actually hear what our members are saying. Last week, six members of the WCU family attended the Emotional Intelligence workshop hosted by LCHRMA at Tongue Point Job Corps in Astoria, where they learned more about how to consider their own emotions, as well as the emotions of the people they are speaking with to ensure true communication.

Team at Emotional Intelligence  Workshop
The team after the workshop

The workshop taught them the importance of first identifying their own emotions and preconceived opinions to understand their strengths and limits, and the importance of recognizing and regulating those emotions to get a clear mind to guide decisions.

In addition, the workshop focused on the importance of empathy, and identifying the impact other’s state of mind has on their interactions.

“It’s important for us to understand ourselves, and to work to understand others in all of our conversations,” said Anna Bennet of WCU. “TMA teaches us to listen and interview, before offering a solution, but we also need to work to understand what our members and colleagues are really trying to tell us. The Emotional Intelligence Workshop helped reinforce that idea that you only get valuable information from people if you are willing to put in the time and effort to hear what they are saying.”

The workshop not only provided value to the attendees, but will provide future value across the credit union, as those who attended share what they learned about emotional intelligence with their colleagues through formal training, and informal discussions.

September Statement Insert – Call for nominations, International Credit Union Day, IRA, Credit Card

Page 1

Call for Nominations: Join the WCU Board of Directors
Do you enjoy being involved in your community? Do you love Wauna Credit Union? If you answered ‘yes’ to any of the above, then you are just who we’re looking for! Candidate applications are now available for our volunteer Board of Directors. Learn more and apply today by grabbing an application at your local branch, by mail, or by visiting
https://waunafcu.org/about/annual-elections.shtml. If you would like to be considered by the board’s Nominating Committee, submit your completed application by close of business on Friday, November 5, 2018. You are welcome to deliver applications in person to any branch or by mail: Governance committee, PO Box 67, Clatskanie, OR 97016. Our 52nd Annual Meeting (you’re invited!) will be held on Tuesday, March 12, 2019, 6:30 pm at the Erlene Darby Learning Center, located at 49249 Hwy 30, Westport, Oregon. Questions? Contact the Board Governance Committee at gcomm@waunafcu.org. We look forward to meeting you!

October 18, 2018 Is International Credit Union Day
This year, we’re celebrating International Credit Union Day’s platinum anniversary, a chance to look back after 70 years and be thankful for the lives and communities that have been improved by the unique principles and actions of our movement. Stop by a Wauna CU branch to celebrate or use the hashtag
#PlatinumliningFound on Twitter, Linkedln, Facebook, and Instagram to tell us how your credit union has made a difference.

Wauna Credit Union
waunafcu.org
800-773-3236
Apply 24/7
NMLS# 421867
Our mission is to provide opportunities for
our members to build their financial well-being

NCUA
All deposits up to $250,000 are insured
by the National Credit Union
Administration, and backed by the full
faith and credit of the U.S. government.

 

Page 2

Looking to grow your savings?
Find out about our IRA program and let Wauna Credit Union help you build your financial well-being.

Bank Transfer Day, Wednesday, November 5, 2018
Move your big bank accounts over to a credit union. Transferring your accounts is easy with WCU’s Click Switch. By moving completely over to a credit union, you’ll begin to own your banking experience, and keep your money in the Community.

Go to waunafcu.org to find out how you can win tickets to the big game in February just for using your WCU Visa.

Your Wauna Credit Union Visa card is packed full of features and benefits that make it the best choice for your everyday purchases, and your big ticket items.
Every WCU card comes with:
VISA Checkout, Wauna Credit Union’s newest tool to add convenience and help ensure secure online transactions.
Mobile Wallet puts your credit or debit card directly on your mobile device. It’s a more simple and more secure way to make payments. Our cards now support Apple Pay, Google Pay, and Samsung Pay.
Account Updater makes it easier for you to make sure your automatic payments are up-to-date and accurate with participating merchants when you get a new card number.
VISA 3-D Secure is VISA’s new and improved way to ensure that rightful owner of the VISA account. All members are automatically protected.

September Anniversaries

Wauna Credit Union has been serving members of the towns and cities surrounding the Columbia River for 51 years. We’re continuing to grow (if you want to join us check out our careers page).  Employees celebrating September Anniversaries school us on what it means to serve members and practice TMA.

Sadly, instead of wishing Rich Parker a happy 10-year Waunaversary, we’re saying goodbye. Hear Richard’s retirement announcement, and his thanks to all his clients, here. 

 

Danea Passmore – 13 years
What is your current position?
My current position is Chief Operations Officer.  That means I head WCU’s IT, Operations, Strategic Implementations and Card Services teams.  Fortunately, I am blessed to have my office in Clatskanie, where I grew up and see my family often.  My main focus is to coach and develop teams that embrace the Wauna Way – Integrity Coaching, TMA, LSCI, Core Values, Mission, Vision, and people helping people.  I used to be in the Training Department, so you know that’s something I love doing. I also love to collaborate with all departments in the organization to implement products and services to exceed our members expectations. Wauna is my family.

Danea
Danea’s sunny disposition matches the weather on this day

What is something that working at WCU has taught you?
I have learned a great deal at Wauna, but the most important thing I have learned is to be more financially fit.  Prior to working at Wauna, I was one of those people who sometimes experienced when bad things happen to good people.  Our daughter was pushed into a swimming pool, spiral fractured her neck, and drowned.  They were able to resuscitate her; however, my world for a over a year was revolved around hospitals, doctors, and taking care of her.  My finances were a wreck, my payments were late, and frankly, I didn’t care at the time because I knew I had to do something else.

I am blessed that Wauna hired me even though my credit was an “E”. That stands for eeeek to some; but to Wauna, I was more than a number.  Yep, went from A to “E”eeek.  I learned how to get back on track, clean up my credit, and come back to the top.  I use that each day when I talk with members or employees, and want them to know that bad things happen to good people so get the story before you judge.  Thankfully too, Wauna asks the story and takes great care of its members.  I will forever be grateful to Wauna.

If you could choose one new hobby what would it be?
I love this question! If I could choose a brand new hobby, I would love to become a pilot and fly.  But since I should probably be more realistic, I would love to be hiking.  The outdoors is so energizing, fun, freeing, and a good brisk walk is exhilarating.  I recently watched a show where there is a large hike from the North Kaibab Trail on the North Rim to Bright Angel Trail at the South Rim.  It is a hike of over 23 miles and just sounds incredible, especially in a majestic place like the Grand Canyon. Actually, forget that. I always shoot for the stars, so pilot it is, or maybe even astronaut.

Audrey McTague – 5 years
What is your current position?
My current position is Training Specialist and I train Member Consultants in consumer loans.  I lead training classes at the Erlene Darby Learning Center in Westport, as well as go to the branches for one-on-one training.  My main goal is to make sure everyone understands our lending philosophy using LSI principles as well as training them how to process loans from start to finish.  Training has always been one of my passions.

Audrey
Audrey knows a thing or two about helping members get loans

What is something that working at WCU has taught you?
Wauna has taught me The Member Advantage, which emphasizes listening to people to find out what they need, or are looking to accomplish. TMA is something I can use inside and outside of work in my everyday life

If you could choose one new hobby what would it be?
My hobby this summer was making my own spices by dehydrating them, grinding them and bottling them up.  I did garlic and onions.  I also made tomato powder which I can make tomato paste or sauce with.  Next year, I plan on doing jalapenos, thyme, rosemary and chives.

Laura Lovegren – 3 years
What is your current position?

I am the Financial Center Manager in the Clatskanie Branch. My job is to work with our Members and my team to create relationships to grow with our members throughout their lives.

Laura
Laura loves getting out in the community

This role is new to me in the last year and I have been enjoying building our community relationships and working to educate our youth.

What is something that working at WCU has taught you?
Working at WCU has taught me that my limits are self-created.  I have been encouraged to grow and dream during my career here. I have worked in the Branch and in the Back office operations department as well. My goal is to learn more everyday and am grateful that I have the opportunity to learn many different aspects and to work with so many driven and wonderful people. It has not only grown my career but who I am as a Human being.

If you could choose one new hobby what would it be?
It would most likely be to  travel more. I recently traveled to Croatia, and there is much of Europe waiting for me to visit.

Hannah Coffey – 2 years
What is your current position?
I’m a Member Consultant at the Astoria Branch. Member Consultants deal with the community face-to-face, and assist them with their daily financial needs, as well as provide part-time counseling (ha-ha). Being the face of Wauna is a great opportunity to connect with members and build lasting relationships between them and Wauna.

Hannah
Hannah always travels in style and with a sidekick

What is something that working at WCU has taught you?
Working at Wauna has taught me a lot about patience. It’s easy to go day-to-day thinking you know how everything in the financial industry works and rush through it all, but it’s very humbling to help people who maybe aren’t so familiar with finances, as well as other things that may seem simple to us that work here such as online banking; especially since we just launched our new U-Banking platform back in May!

 

If you could choose one new hobby what would it be?
If I had to choose a new hobby, I would choose something musical. I played piano when I was little, but it never really stuck. It’s something that I would enjoy picking back up.

Michael Murdoch – 1 year
What is your current position?
I’m the Communications Specialist. My office is in Clatskanie, but my job is to go all over our footprint to talk to members and our staff. I spend most of my time communicating to Wauna staff how-to communicate while communicating communications to members and our communities. It’s a communications thing.

What is something that working at WCU has taught you?
Wauna Credit Union has taught me to take greater ownership with my mistakes, but more importantly, with my accomplishments. As a communications person, I’m often more comfortable in the background, but rewarding good work is a big part of the culture here.

If you could choose one new hobby what would it be?
I’ve always wanted to take up sailing. But, I’d need a sail and a boat. And common sense.

Michael Murdoch
Michael hangs out with colleagues, and a duck that supports CUs

Others

  • Ian Wiggins
  • Brittany Warren
  • Lidia Sanchez
  • Ericka Barnett

 

 

August Statement Insert – Elite Money Market, Adopt a Teacher, Strong Mortgage

August Statement Insert Page 1

Introducing Elite Money Market Account
The more you invest, the higher you’ll go
Federally insured by NCUA

August Statement Insert Page 2

Wauna Credit Union
waunafcu.org
800-773-3236
Apply 24/7
NMLS# 421867
Our mission is to provide opportunities for
our members to build their financial well-being

NCUA
All deposits up to $250,000 are insured
by the National Credit Union
Administration, and backed by the full
faith and credit of the U.S. government.

Home of the Strong Mortgage
Dennis S. – Clatskanie
Equal Housing Opportunity

Adopt a Teacher
Learn more on our
Facebook page

 

 

 

August Statement Insert – Back to School, Last Days of Summer

August Statement Page 1

Back to School With WCU and VISA
Ready for back to school? A WCU
VISA Rewards Card gives you the
purchasing power, protections, and
features to make back to school fun.

NCUA
All deposits up to $250,000 are insured
by the National Credit Union
Administration, and backed by the full
faith and credit of the U.S. government.

Wauna Credit Union
waunafcu.org
800-773-3236
NMLS# 421867

August Statement Page 2

Summer is For Fun & We Make Fun Affordable!
60 Days No Payments on RVs, Boats, Mortorcycles
Wauna Credit Union offers affordable loans for
RVs, boats, motorcycles, and other vehicles that
help you have fun in the sun!

New/Used Purchases Qualify for 60-Days No
Payments.*

1% Cash Rebate and 60-Days No Payments for
refinances from Elsewhere!

Promotional Terms Available Through August 21!

**Special Promotion Terms: New & used RV-Recreational Vehicle (includes: motor home, trailer, boat, motorcycle, ATV, side-by-sides, watercraft) loans qualify for 60-Days No Payments (interest will continue to accrue during the 60-Day period). Maximum Loan: $50,000. Qualifying loans refinanced from elsewhere to Wauna CU receive: 1. An immediate Cash Rebate equal to 1% of the approved loan value [Note: the full amount of the promotional cash rebate remitted to member may be forfeit if less than 50% of the total funded loan balance remains in the account 120 days after the loan funding date]; and, 2. 60-Days No Payments (interest will continue to accrue during the 60-day period). Minimum loan amount to qualify for special terms: $2,000; Maximum Loan: $50,000; maximum rebate allowed is$500 per loan. These special financing terms end at close of business August 31, 2018. Rates & financing are offered based on applicant’s credit worthiness on applicant’s credit worthiness and term of the loan. Membership with Wauna CU required to qualify for this special offer.

Fee Schedule Page 1

Wauna Credit Union Fee Changes
Effective September 1, 2018
Cards
Card payment by phone
$15.00 per transaction
Non-CO-OP ATM withdrawals
$2.50 per withdrawal
Safe Deposit Boxes
3” x 5” Box $35.00 annually
3” x 10” Box
$50.00 annually
5” x 10” Box
$60.00 annually
10” x 10”
$85.00 annually
SDB Late Fee(<30 days)
$20.00per month Services
Account research/Balancing
$45.00 per hour (min 1 hour)
Carfax
$20.00 per item
Dormant Account (12 mo. inactivity)
$10.00 monthly
Legal Process Fee (Garnishment/Levy)
$125.00 per item
Line Of Credit over limit fee
$35.00 per item
Skip-A-Payment
$40.00 per skip
Stop Payment
$30.00 per item
Unclaimed Property Notices
$15.00 per item
Undeliverable Mail Fee
$10.00 per item
Wires
Intl. Wire Research or Tracking
$45.00 per item
Business Accounts
Money Services Business Checking
– Cash Handling Fee >$150k
$35.00 monthly
$15.00 per $25k increment
Line of Credit Renewal
$250.00 per item

Questions? Contact us at
800-773-3236 or waunafcu.org.
Find a full rate sheet at
waunafcu.org or at any branch.

Fee Schedule Page 2

WAUNA CREDIT UNION
MEMBERSHIP & ACCOUNT AGREEMENT
Summary of Changes to Account
Agreement and Disclosures 2018
Revised Aug. 1, 2018
Funds Availability Policy
Section 1- General Policy
Added to end of section: Interactive Teller Machines (ITMs): When
the ITM is staffed, deposits are being made at a staffed facility. When
the ITM is not staffed, deposits are being made at an ATM. The funds
will be made available according to the General Policy.
Membership & Account Agreement
Section 8a. Endorsements
Added to end of paragraph: For mobile deposits, we may refuse
checks lacking a restrictive endorsement, such as “for mobile deposit
only”.
Section 26. Inactive Accounts
Deleted from first sentence: “your account falls below any minimum
balance”. Minimum balance is not needed along with inactivity for
specified period for account to be classified as inactive or dormant.
4th sentence was deleted: You authorize us to transfer funds from
another account of yours to cover any service fees, if applicable. To
the extent allowed by law, we reserve the right to transfer the account
funds to an account payable and to suspend any further account
statements.
Section 29. Termination of membership
Added to end of paragraph: A member who fails to complete
payment of one share within 3 months of admission to membership,
or within 3 months from the increase in the par value of shares or
a member who reduces the share balance below the par value of
one share, either through voluntary withdrawal of funds or through
involuntary assessment of fees and charges, and does not increase the
balance to at least the par value of one share within 3 months of the
reduction will be terminated from membership.
Electronic Funds Transfer
Section 1. EFT Services, b. Debit Card
Added to end of section: Card Information Updates and
Authorizations. If you have authorized a merchant to bill charges to
your card on a recurring basis, it is your responsibility to notify the
merchant in the event your card is replaced, your card information
(such as card number and expiration date) changes, or the account
associated with your card is closed. However, if your card is replaced
or card information changes, you authorize us, without obligation on
our part, to provide the updated card information to the merchant in
order to permit the merchant to bill recurring charges to the card. You
authorize us to apply such recurring charges to the card until you notify
us that you have revoked authorization for the charges to your card.
Your card is automatically enrolled in an information updating service.
Through this service, your updated card information (such as card
number and expiration date) may be shared with participating
merchants to facilitate continued recurring charges. Updates are not
guaranteed before your next payment to a merchant is due. You are
responsible for making direct payment until recurring charges resume.
To revoke your authorization allowing us to provide updated card
information to a merchant, please contact us.

Warrenton ATM Skimmer

On Sunday 07/22 at 1:05 pm, a member of the public discovered a suspicious device on the outermost WCU ATM at our Warrenton Branch. Warrenton Police were notified and established the device to be a card reader (ATM skimmer). It is estimated the card reader was placed on the ATM at approximately 10:00 pm on Saturday 7/21.

Police are in possession of the reader. At this time, we believe the reader did not have the capability to transfer data wirelessly and was never retrieved by the culprit, and therefore no member information was compromised.

Members should closely monitor their accounts and statements for any suspicious activities and immediately call 1-800-773-3236 if there are unauthorized charges, withdrawals, or even deposits.

If it is determined that any member’s information has been compromised, we will immediately take action to ensure card/s are replaced and any other potential issues are secured.

It is our practice to audit all WCU ATMs multiple times daily for card readers. This is the first incident of an ATM skimmer found on a WCU ATM, but it does happen with regular frequency throughout the country.

For more information on skimmers and other fraudulent activity, we recently posted a blog about skimmers https://waunafcu.org/blog/fraudsters-and-skimmers-oh-my/.

A picture of the actual card reader is below.

Warrenton ATM Skimmer
A picture of the actual device

 

July Anniversaries

Wauna Credit Union has been serving members of the towns and cities surrounding the Columbia River for 51 years. We’re continuing to grow (if you want to join us check out our careers page).  Employees celebrating July Anniversaries are all firecrackers who exploded onto the scene at WCU.

We also have one more special anniversary in July. CXO John Moore is celebrating 5 years at the credit union. Read all about him, and how Xs and Os don’t just mean kisses and hugs here.

Richard Bighill – 22 years
What is your current position?
RichardMy current position is Lending Support Clerk. My job is to help support the Lending Support Specialists, Lending Support Manager, and VP of Consumer Loans. My duties ensure that the others do not have to complete them while underwriting, processing, and funding loans.

What is something that working at WCU has taught you?
Something that working at WCU for 22 years has taught me is that it is very important to be part of the WCU family, and help support others.

If you could choose one new hobby what would it be?
I’m a huge Seahawks fan, so any new hobby would have to involve them. Maybe I’d become a sports photographer.

Sue Whitton – 11 years
What is your current position?
I am the Member Service Manager for the Vernonia Branch. In my position I oversee the front line operations. I believe the MC position is the most important contact for our membership. We start the relationship and help grow the membership through developing trust.

What is something that working at WCU has taught you?Sue and her family
Wauna has taught me how important it is to support the community. Wauna has a strong commitment to the community, and I am proud of being able to support Vernonia.

If you could choose one new hobby what would it be?
My hobbies currently are adjusting to empty nesting and It is going very well. Thank you!

Heidi White – 6 years
What is your current position?
I’m a Member Consultant. in the Clatskanie Branch. I assist our members with their every-day banking needs, as well as help them prepare for the future, whether that’s figure out the best way to save for a life milestone, or get a loan to buy a new car.

What is something that working at WCU has taught you?
Growing up in Clatskanie I felt like I knew everybody in the community, but working here has taught me how to figure out a way to build rapport with anybody. No matter if they’re from out of town, just out of school, or getting ready for retirement, people want to know that the person helping them is looking out for their best interest.

If you could choose one new hobby what would it be?
Can I pick two hobbies? I want to travel all over the world and do fun crafty things. Maybe my new hobby would be to have an international craft store.

Kristen DeForrest – 2 years
What is your current position?
I currently work as the Member Service Manager at the Astoria Branch. Previously I managed the branch inside the Astoria Safeway. I am passionate about building dynamic team of member consultants who are passionate about Wauna Credit Union’s mission and vision. It is important to me that we help members at every stage of financial success, but I especially enjoy helping youth with our jump start program.

What is something that working at WCU has taught you?
Working here has taught me that no matter how much you prepare you still need to be ready for things to change. That is something I am constantly helping our members with. We are here to help people deal with all of life’s milestones, whether they are planned or not.

If you could choose one new hobby what would it be?
I just started a new hobby! I have recently committed to supporting the Mariners Baseball. I’ve watched almost all the games this season, and hope to attend one this year with my family, including my daughter Claire, who is 6-months old-and much more than a hobby.

Lisa Clark – 1 year
What is your current position?
I’m the St. Helens/Scappoose Area Manager. My job is to supervise the deposit and lending operations for those assigned branches. I’m to coach and lead the Member Service Managers in those branches and to ensure that my branches are providing the highest quality member service. I also get to do business development, commercial lending and some public relations in Columbia County. All in all, I’m to ensure that my assigned branches are reaching their goals and are profitable.

What is something that working at WCU has taught you?
WCU has taught me so much, but one of the great things is that being yourself is really important. We’re taught to have real conversations with our members, and really listen to them to make sure we are helping in every way we can. Sometimes I go to other places and it’s like a robot is helping me. By being myself, I’m not only having fun, but providing great member service.

If you could choose one new hobby what would it be?
One new hobby would be to learn to play a music instrument. My whole family is musical and I’m the only one who can’t play an instrument. My kids say that the only thing I can play is the radio!

Meisha Boettcher – 1 year
What is your current position?
Member Consultant II. Which means I act as a teller doing transactions sometimes; I act as a loan officer other times. I can be a therapist or an auditor depending on the day. Every day has a new challenge and a new lesson. I really enjoy that aspect of my work.

What is something that working at WCU has taught you?
Meisha FishingThat everyone has a story and each one is important. Whether it’s a loan or a simple transaction, our interaction with that member is part of their day and part of their life. I’ve found it to be very enjoyable to be involved with people like that and get to know them over time.

If you could choose one new hobby what would it be?
I’ve always been in awe of aerial silks, I attempted a little in high school but I never went anywhere with it, I wish I would have. If I had the time and setup to do that, you bet I’d be in amazing shape and I’d be having a good time doing it.

 

Others

  • Carli Lyon
  • Jan Durie
  • Amber Alexander
  • McKenzie Lewis
  • John Kurns

A Career for Life

Wauna Credit Union’s Vision Statement is to be the financial institution that members choose first, use the most, and grow with throughout their lives. That’s an extremely important part of who we are, and how we make decisions. Everything we do is with a long-term outlook, even if it means giving a short-term loan to prevent long-term financial troubles.

There’s another philosophy that goes hand-in-hand with that, we also want to be an employer that people can grow with throughout their lives. Not only does it mean we can continue to serve our members by keeping our great employees, but we also provide opportunities for professional and career growth for those employees. Visiting the WCU Career page at waunafcu.org/about/careers will give you an idea of the type of jobs we have to offer.

Lidia Sanchez exemplifies the rewards of this philosophy. Lidia was a part-time Member Service Representative at the Safeway branch, and rejoined the credit union in 2016 as a Member Consultant in the Warrenton Branch after taking some time off when her son Asher was born. She quickly became part of the WCU community.  When a position opened up in the Astoria Communication Center, Lidia took the leap and applied.

Lidia at desk
Helping our members always puts a smile on Lidia’s face

“It was hard to leave Warrenton,” said Lidia. “My coworkers and our regulars had become like family to me, but the position at the Communication Center was a great opportunity.”

“Lidia was always quick with a smile, and worked hard to deliver the service that our members expect at Wauna,” said her manager at Warrenton Loren, who herself has recently took on new responsibilities at the credit union.  “We miss her, but we’re so glad to see her learn new skills and help even more of our members.”

Lidia quickly jumped in with both feet, learning the ropes and establishing herself as key member of the Communications Center team that helps members from all over the footprint.  “In many ways working at the Communications Center is the same as working in a branch,” said Lidia. “We still have our regulars, but instead of seeing them face-to-face I get to talk to them on the phone.  It’s fun to hear about the things that are going on in Clatskanie, St. Helens, Scappoose and Vernonia, in addition to the events going on out my front door in Astoria, Warrenton, and Long Beach.”

Lidia isn’t done moving up at the CU. We’re proud to announce that she is joining the Mortgage Team as a Real Estate Loan Processor, where she’ll assist members get a Strong Mortgage with WCU to buy their first home, build their dream home, or even help solidify their retirement by buying an investment property.

Asher getting a new account
Setting a good example for her son Asher helps Lidia stay focused.

Professional development isn’t important for Lidia just because of the increased job responsibilities, but the example it sets for Asher. “I want to show him what his mom can achieve by working hard,” said Lidia. “I look at the opportunities I can provide, and the example I can set for him, by showing him what he can achieve.  Wauna has given me so many opportunities, and I look around and see so many more. I plan to be here a long time, and am so thankful I chose to apply two years ago.

If you’re interested in starting a career at Wauna there are many great openings right now.

July Statement Insert – Here and Now Certificate, Go Places With VISA, Summer is for Fun

JULY Statement Page 1

HERE and NOW CERTIFICATE
Our only mission is to provide opportunities for
our members to build their financial well-being.
July 2018 2.018%* APY
13-Month
$500 Min.
Enjoy “Here & Now” Rate! Reach your savings goals faster!
Now is the time to put your savings to work for you! Make the
most of what you have without the risk of stocks or other more volatile
investments. Enjoy our “Here & Now” Certificate Special, and turn up the
volume on that passive income.

*APY=Annual Percentage Yield. This special Certificate Account is for New Money only for a term of 13 months and offers an APY of 2.018%; the Dividend Rate is 2.00%. Deposits to this account may not originate from another Wauna Credit Union deposit account. Minimum deposit required to open this special
Certificate account and to obtain the published APY: $500.00. Deposits from other Wauna CU accounts may be accepted into the new Certificate Account once the New Money minimum deposit equals $10,000. Some fees could reduce earnings. This special 13-Month Certificate also available as an IRA. Early withdrawal penalty: We may impose a penalty if you withdraw any of the principle before the maturity date, or the renewal date if it is a renewal account. This special offer is available July 2, 2018, through July 31, 2018, and may be terminated
without notification. Membership with Wauna Credit Union required to be eligible for this special offer. Please contact Wauna Credit Union for membership eligibility details. All deposits up to $250,000 are insured by the National Credit Union Administration, and backed by the full faith and credit of the U.S. government.

Wauna Credit Union
waunafcu.org l 800-773-3236
NMLS# 421867

JULY Statement Page 2

Summer Is For FUN & We Make Fun Affordable!

Wauna Credit Union offers affordable loans for RVs, boats, motorcycles and other fun & sun loving vehicles to make your days memorable.
Take that cross country RV trip with your family, motorcycle through the mountains, boat down the coast, or jet ski your local lake or river.
You can follow the fun, without breaking your budget. Stop delaying your adventure and apply today!
Apply 24/7 800-773-3236 waunafcu.org

60 Days No Payments on RVs, Boats, Motorcycles!

New/Used purchases qualify for 60-Days No Payments.
1% Cash Rebate AND 60-DaysNo Payments for Refinances
from elsewhere!
Promotional terms available July 9 – August 31, 2018.

*Special Promotion Terms: New & used RV-Recreational Vehicle (includes: motor home, trailer, boat, motorcycle, ATV, side-by-sides, watercraft) loans qualify for 60-Days No Payments (interest will continue to accrue during the 60-Day period). Maximum Loan: $50,000. Qualifying loans refinanced from elsewhere to Wauna CU receive: 1. An immediate Cash Rebate equal to 1% of the approved loan value [Note: the full amount of the promotional cash rebate remitted to member may be forfeit if less than 50% of the total funded loan balance remains in the account 120 days after the loan funding date]; and, 2. 60-Days No Payments (interest will continue to accrue during the 60-day period). Minimum loan amount to qualify for special terms: $2,000; Maximum Loan: $50,000; maximum rebate allowed is $500 per loan. These special financing terms end at close of business August 31, 2018. Rates & financing are offered based on applicant’s credit worthiness and term of the loan. Membership with Wauna CU required to qualify for this special offer.

Our 2018 Scholarship Winners
Wauna Credit Union is thrilled to announce our 2018 Scholarship recipients. This year, we had so many amazing applicants, we actually added more money to our scholarship fund! We gave $11,500 in support to our member student this year!

Congratulations to the following:
Hannah Mather, Astoria
Jordan Kenney, Clatskanie
Madeline Moravec, Clatskanie
Maisy Horness, Clatskanie
Chloe Davidson, Clatskanie
Autumn Crawford, Clatskanie
Alaina Schwartz, Clatskanie
Sierra Bechdoldt, Clatskanie
Jaden Miethe, Knappa
Megan Clark, Rainier
Nada Jones, Rainier
Kaitlyn Bakkensen, Scappoose
Madelynn Hall, Scappoose
Payton Wolf, Vernonia
Bethany Stockwell, Vernonia
Odessa Roberts, Vernonia
Rebekah Barnes, Vernonia
Grace Travis, Warrenton

Go Places With VISA
Be sure to take a Wauna Credit Union VISA Credit Card on your travels – safer than cash or Debit Cards & very affordable! We also offer loans for that dream vacation you’ve been wanting to take – the kids keep getting older.

Fee Schedule Page 1

Wauna Credit Union Fee Changes
Effective August 15, 2018
Cards
Card payment by phone
$15.00
per
transaction
Non-CO-OP ATM withdrawals
$2.50
per
withdrawal
Safe Deposit Boxes
3” x 5” Box
$35.00
annually
3” x 10” Box
$50.00
annually
5” x 10” Box
$60.00
annually
10” x 10”
$85.00
annually
SDB Late Fee
(<30 days)
$20.00
per month
Services
Account research/Balancing
$45.00
per hour (min 1 hour)
Carfax
$20.00
per item
Dormant Account (12 mo. inactivity)
$10.00
monthly
Legal Process Fee (Garnishment/Levy)
$125.00
per item
Line Of Credit over limit fee
$35.00
per item
Skip-A-Payment
$40.00
per skip
Stop Payment
$30.00
per item
Unclaimed
Property Notices
$15.00
per item
Undeliverable Mail Fee
$10.00
per item
Wires
Intl. Wire Research or Tracking
$45.00
per item
Business Accounts
Money Services Business Checking
– Cash Handling
Fee >$150k
$35.00
monthly
$15.00
per $25k increment
Line of Credit Renewal
$250.00
per item
Questions? Contact us at
800-773-3236 or waunafcu.org.
Find a full rate sheet at
waunafcu.org or at any branch.

Fee Schedule Page 2

WAUNA CREDIT UNION
MEMBERSHIP &
ACCOUNT AGREEMENT
Summary of Changes to Account
Agreement and Disclosures 2018
Revised Aug. 1, 2018
Funds Availability Policy
Section 1- General Policy
Added to end of section: Interactive Teller Machines (ITMs): When
the ITM is staffed, deposits are being made at a staffed facility. When
the ITM is not staffed, deposits are being made at an ATM. The funds
will be made available according to the General Policy.
Membership & Account Agreement
Section 8a. Endorsements
Added to end of paragraph: For mobile deposits, we may refuse
checks lacking a restrictive endorsement, such as “for mobile deposit
only”.
Section 26. Inactive Accounts
Deleted from first sentence: “your account falls below any minimum
balance”. Minimum balance is not needed along with inactivity for
specified period for account to be classified as inactive or dormant.
4th sentence was deleted: You authorize us to transfer funds from
another account of yours to cover any service fees, if applicable. To
the extent allowed by law, we reserve the right to transfer the account
funds to an account payable and to suspend any further account
statements.
Section 29. Termination of membership
Added to end of paragraph: A member who fails to complete
payment of one share within 3 months of admission to membership,
or within 3 months from the increase in the par value of shares or
a member who reduces the share balance below the par value of
one share, either through voluntary withdrawal of funds or through
involuntary assessment of fees and charges, and does not increase the
balance to at least the par value of one share within 3 months of the
reduction will be terminated from membership.
Electronic Funds Transfer
Section 1. EFT Services, b. Debit Card
Added to end of section: Card Information Updates and
Authorizations. If you have authorized a merchant to bill charges to
your card on a recurring basis, it is your responsibility to notify the
merchant in the event your card is replaced, your card information
(such as card number and expiration date) changes, or the account
associated with your card is closed. However, if your card is replaced
or card information changes, you authorize us, without obligation on
our part, to provide the updated card information to the merchant in
order to permit the merchant to bill recurring charges to the card. You
authorize us to apply such recurring charges to the card until you notify
us that you have revoked authorization for the charges to your card.
Your card is automatically enrolled in an information updating service.
Through this service, your updated card information (such as card
number and expiration date) may be shared with participating
merchants to facilitate continued recurring charges. Updates are not
guaranteed before your next payment to a merchant is due. You are
responsible for making direct payment until recurring charges resume.
To revoke your authorization allowing us to provide updated card
information to a merchant, please contact us.

Introducing Our New Podcast Wauna Talk

At Wauna Credit Union our mission is to provide opportunities for our members to build their financial well-being. That doesn’t just mean offering the best products with great rates, or offering the latest in technological innovations for our members. It also means educating people on how to manage, and grow, their finances, as well as providing tips on financial best practices.

That’s why we’re so excited to introduce the first episode of our podcast, Wauna Talk. Wauna Talk aims to provide a quick look at financial matters that affect members.

In the first edition Josh Rein (hey that’s me!) and Michael Murdoch discuss the new U-Banking platform. Take a listen, and don’t worry we’ll keep improving that audio quality.