We have had at least three instances in the last 24-hours of fraudsters reaching out to WCU members from a phone number that appears to be our legitimate 800 number and trying to trick them into providing information to compromise their account. Below is a summary of the scam, and what to do to protect yourself.
Once connected, the fraudsters claim to be our fraud department and attempt to collect additional information about the accounts by making up a fake “fraudulent” transaction. They then ask the member to confirm full card number, expiration date, the three digits on the back of the card, and social security number.
The fraudsters then say they will block the card to set the member at ease, and then using the information they have stolen to create a fake card, reset the PIN, and then going on a shopping spree.
The best way to fight against this is by not giving any personal information to somebody who calls. Simply hang up and call us back at 800-773-3236 Even if it’s after hours you will be connected to a trustworthy source. Remember even if it is a legitimate call from our Fraud Department they will understand when you say you want to call us back/
Here are some key things to remember:
We will never ask for personal info to confirm your identity if we are the ones calling
We do not have your CVV (three numbers on the back of your card) on file, and will never use it to confirm your identity
We will never call more than three times to try to confirm fraud
We do not currently send out text messages, and if we start they would come from a short code (being a simple five digit number) and not a full phone number
Our fraud number is not our regular 800 number – but you can call that and follow the prompts to get the fraud department –department would NOT be calling from our 800 number as shown below.
Here is an example of one of our members activities from last night. This fraudster called 22 times, and sent a text from a full phone number. Luckily the WCU member was aware of the fraud signs and what to look for, and waited to come talk to us this morning rather than responding to the calls or message.
Wauna Credit Union has been serving members of the towns and cities surrounding the Columbia River for 52 years. Our December Anniversaries were a special present for the credit union. We’re continuing to grow (if you want to join us check out our careers page).
Amy Grubb – 7 years
What is your current position? I have been the Member Service Manager at the Scappoose branch for 4 years now, after three years working as a Member Consultant in the St. Helens branch! I have enjoyed getting to know all our wonderful members. I get to go to work every day and work with an amazing team and get to help my wonderful members. Being in the position I am in has been a true blessing for me. The decisions I make can truly change someones life for the better. I love helping my team to grow and learn to become the best they can be. I get to be out in the community helping to tell people about Wauna. I became a part of our local Rotary club and will be the incoming president for 2020.
What is something that working at WCU has taught you? Working at Wauna has taught me that regardless of who you are, you matter! Wauna is truly a place that’s wants to help our members and our employees. I couldn’t ask for a better place to work.
If you could choose one new hobby what would it be? I already have a few fun hobbies like riding quads and camping, but if I could start a new hobby I would love to flip houses! My dad was a contractor my whole life and I just love taking something from being unloved and breathing new life into it!
Ashley Erickson – 4 years
What is your current position? I am an Accountant at Wauna Credit Union. I was originally hired as an Accounting Clerk to pay the bills and balance daily transaction our members do in the branches. Now, as I have learned more within the department, I am also responsible for several higher end tasks like our Fixed Assets, producing our branch income statements, and reviewing how we are performing in regards to the budget.
What is something that working at WCU has taught you? I have learned numerous things at WCU, one of them being the importance of giving back to our community. I am proud to work for a company that allows us to volunteer in our community and donate both time and money to local organizations and events. It is always fun getting out in the area and giving back to our members.
If you could choose one new hobby what would it be? I would love to have my own alpaca farm! Alpacas are my favorite animal because they are so cute but also a little feisty. My coworkers surprised me with a trip to see alpacas for my birthday this year, which was so much fun – even when one of them spit at me.
Josh Rein – 3 years
What is your current position? I’m the Digital Media Specialist at the credit union. If you’re looking at something on a screen, either in the branch, or on your computer or mobile device, there’s a good chance I had something to do with it. (Like this blog for example). We pride ourselves on service, which means in the branch, but also means we need to ensure our online service is just as people oriented.
What is something that working at WCU has taught you? Working at Wauna has taught me to make the most out of every opportunity.
If you could choose one new hobby what would it be? I’d like to take up photography. I take pictures sometime as part of my job, and would love to explore more, especially where nature and development intersect.
Ben Towers – 1 year
What is your current position? I am a Member Consultant for the Astoria branch. I help our member owners maintain and build their financial well-being. I always to give members my total attention, so I can best recommend the products that fit their specific needs and wants.
What is something that working at WCU has taught you? Credit! Wauna has taught me that credit is so important, especially when you start to look at making those big life changing purchases like a house or car. Also to use all the products that financial institutions offer. At the credit union there are a lot of products that pay dividends on your funds so you can grow your savings without having to do a thing!
If you could choose one new hobby what would it be? I really want to start getting into photography. I’ve found a new appreciation for great photos and photographers who can see the world around them and make something really pop with a simple photo.