It’s been a while, but we’re here with the latest edition of Wauna Talk, Wauna Credit Union’s regular podcast highlighting the people and products of the credit Union.
Mark discusses WCU’s mortgage team, and how the credit union serves members better than any place he’s worked before.
Stuff Your Stocking
This holiday season reward yourself with your
Wauna Credit Union Visa Rewards card!
Every purchase in November and December earns
double rewards points.
Purchases on Nov. 22-26 & Dec. 22-26 earn
triple rewards points.
In addition every new Visa Rewards Credit
Card opened in November
automatically receive 5,000 rewards points
Members using their Wauna Credit Union VISA Rewards Credit Card
will earn Double Rewards Points (2-Two Rewards Points for each $1
purchase posted to their account) between November 1 and
December 31, 2018. Members will also earn Triple Rewards Points
(3-Three Reward Points for each $1 purchase posted to their account)
for qualifying purchases made on these dates: November 22 – 26, 2018
(Black Friday, Shop Local Saturday, Cyber-Monday, etc.); and December
21-26. New VISA Reward Credit Card accounts opened November
1- 30, 2018, qualify for 5,000 Immediate Rewards Points, and are eligible
for the Double and Triple Rewards Points special offer. Membership
with Wauna Credit Union required. Rewards Points are non-transferable.
Complete promotion details available at waunafcu.org. This special offer
ends December 31, 2018.
Wauna Credit Union
waunafcu.org
800-773-3236
Apply 24/7
NMLS# 421867
Our mission is to provide opportunities for
our members to build their financial well-being
NCUA
All deposits up to $250,000 are insured
by the National Credit Union
Administration, and backed by the full
faith and credit of the U.S. government.
Virtual Teller Units
Now Here
Astoria – Warrenton
October 2018
I am very futuristic, but unlike some futuristic things, I am
secure, east to use, and the folks who pop up on my screen
are not located somewhere else in the worlds; they are in
Astoria. With a simple touch, you can talk to them…Live.
And guess what? If you don’t feel like chatting, I am an ATM too!
See you soon!
Tim
What’s Down Your Chimney?
Maybe it’s a home equity loan from Wauna
Credit Union that will give you the extra
help you need for that spring time home
improvement project, which can lead to
peace of mind and an extra merry season.
Equal Housing Opportunity
NMLS #431867
Wauna Credit Union isn’t just a name. It actually says a whole lot about who we are as an organization. The first part is Wauna, because we were founded by members of the Wauna Mill 51-years-ago. While, we’ve expanded some over the years, it’s only to neighboring communities. We’re local, and proud that our name represents that. The second part, credit union, means something too. A lot of people don’t realize that credit unions are different than banks. In reality, we’re actually quite different. We call that the Credit Union Difference, and it’s why here at WCU we want you to join a credit union. It would be great if it was us, but if you’re putting your money and getting your loans from a credit union, we know you’re being looked out for.
At Wauna Credit Union, we serve our members by listening. If you read our anniversary blog post — we like to call them Waunaversaries — you’ll hear people talking about The Member Advantage (TMA). Every single employee at WCU spends a weekend in training and multiple phone calls to learn the best process to ensure that we are asking the right questions, and listening, to help our members.
Asking and listening are a big part of it, but how do we know we are listening in a way that we actually hear what our members are saying. Last week, six members of the WCU family attended the Emotional Intelligence workshop hosted by LCHRMA at Tongue Point Job Corps in Astoria, where they learned more about how to consider their own emotions, as well as the emotions of the people they are speaking with to ensure true communication.
The workshop taught them the importance of first identifying their own emotions and preconceived opinions to understand their strengths and limits, and the importance of recognizing and regulating those emotions to get a clear mind to guide decisions.
In addition, the workshop focused on the importance of empathy, and identifying the impact other’s state of mind has on their interactions.
“It’s important for us to understand ourselves, and to work to understand others in all of our conversations,” said Anna Bennet of WCU. “TMA teaches us to listen and interview, before offering a solution, but we also need to work to understand what our members and colleagues are really trying to tell us. The Emotional Intelligence Workshop helped reinforce that idea that you only get valuable information from people if you are willing to put in the time and effort to hear what they are saying.”
The workshop not only provided value to the attendees, but will provide future value across the credit union, as those who attended share what they learned about emotional intelligence with their colleagues through formal training, and informal discussions.
Call for Nominations: Join the WCU Board of Directors
Do you enjoy being involved in your community? Do you love Wauna Credit Union? If you answered ‘yes’ to any of the above, then you are just who we’re looking for! Candidate applications are now available for our volunteer Board of Directors. Learn more and apply today by grabbing an application at your local branch, by mail, or by visiting
https://waunafcu.org/about/annual-elections.shtml. If you would like to be considered by the board’s Nominating Committee, submit your completed application by close of business on Friday, November 5, 2018. You are welcome to deliver applications in person to any branch or by mail: Governance committee, PO Box 67, Clatskanie, OR 97016. Our 52nd Annual Meeting (you’re invited!) will be held on Tuesday, March 12, 2019, 6:30 pm at the Erlene Darby Learning Center, located at 49249 Hwy 30, Westport, Oregon. Questions? Contact the Board Governance Committee at gcomm@waunafcu.org. We look forward to meeting you!
October 18, 2018 Is International Credit Union Day
This year, we’re celebrating International Credit Union Day’s platinum anniversary, a chance to look back after 70 years and be thankful for the lives and communities that have been improved by the unique principles and actions of our movement. Stop by a Wauna CU branch to celebrate or use the hashtag
#PlatinumliningFound on Twitter, Linkedln, Facebook, and Instagram to tell us how your credit union has made a difference.
Wauna Credit Union
waunafcu.org
800-773-3236
Apply 24/7
NMLS# 421867
Our mission is to provide opportunities for
our members to build their financial well-being
NCUA
All deposits up to $250,000 are insured
by the National Credit Union
Administration, and backed by the full
faith and credit of the U.S. government.
Looking to grow your savings?
Find out about our IRA program and let Wauna Credit Union help you build your financial well-being.
Bank Transfer Day, Wednesday, November 5, 2018
Move your big bank accounts over to a credit union. Transferring your accounts is easy with WCU’s Click Switch. By moving completely over to a credit union, you’ll begin to own your banking experience, and keep your money in the Community.
Go to waunafcu.org to find out how you can win tickets to the big game in February just for using your WCU Visa.
Your Wauna Credit Union Visa card is packed full of features and benefits that make it the best choice for your everyday purchases, and your big ticket items.
Every WCU card comes with:
VISA Checkout, Wauna Credit Union’s newest tool to add convenience and help ensure secure online transactions.
Mobile Wallet puts your credit or debit card directly on your mobile device. It’s a more simple and more secure way to make payments. Our cards now support Apple Pay, Google Pay, and Samsung Pay.
Account Updater makes it easier for you to make sure your automatic payments are up-to-date and accurate with participating merchants when you get a new card number.
VISA 3-D Secure is VISA’s new and improved way to ensure that rightful owner of the VISA account. All members are automatically protected.
Wauna Credit Union has been serving members of the towns and cities surrounding the Columbia River for 51 years. We’re continuing to grow (if you want to join us check out our careers page). Employees celebrating September Anniversaries school us on what it means to serve members and practice TMA.
Sadly, instead of wishing Rich Parker a happy 10-year Waunaversary, we’re saying goodbye. Hear Richard’s retirement announcement, and his thanks to all his clients, here.
Danea Passmore – 13 years
What is your current position?
My current position is Chief Operations Officer. That means I head WCU’s IT, Operations, Strategic Implementations and Card Services teams. Fortunately, I am blessed to have my office in Clatskanie, where I grew up and see my family often. My main focus is to coach and develop teams that embrace the Wauna Way – Integrity Coaching, TMA, LSCI, Core Values, Mission, Vision, and people helping people. I used to be in the Training Department, so you know that’s something I love doing. I also love to collaborate with all departments in the organization to implement products and services to exceed our members expectations. Wauna is my family.
What is something that working at WCU has taught you?
I have learned a great deal at Wauna, but the most important thing I have learned is to be more financially fit. Prior to working at Wauna, I was one of those people who sometimes experienced when bad things happen to good people. Our daughter was pushed into a swimming pool, spiral fractured her neck, and drowned. They were able to resuscitate her; however, my world for a over a year was revolved around hospitals, doctors, and taking care of her. My finances were a wreck, my payments were late, and frankly, I didn’t care at the time because I knew I had to do something else.
I am blessed that Wauna hired me even though my credit was an “E”. That stands for eeeek to some; but to Wauna, I was more than a number. Yep, went from A to “E”eeek. I learned how to get back on track, clean up my credit, and come back to the top. I use that each day when I talk with members or employees, and want them to know that bad things happen to good people so get the story before you judge. Thankfully too, Wauna asks the story and takes great care of its members. I will forever be grateful to Wauna.
If you could choose one new hobby what would it be?
I love this question! If I could choose a brand new hobby, I would love to become a pilot and fly. But since I should probably be more realistic, I would love to be hiking. The outdoors is so energizing, fun, freeing, and a good brisk walk is exhilarating. I recently watched a show where there is a large hike from the North Kaibab Trail on the North Rim to Bright Angel Trail at the South Rim. It is a hike of over 23 miles and just sounds incredible, especially in a majestic place like the Grand Canyon. Actually, forget that. I always shoot for the stars, so pilot it is, or maybe even astronaut.
Audrey McTague – 5 years
What is your current position?
My current position is Training Specialist and I train Member Consultants in consumer loans. I lead training classes at the Erlene Darby Learning Center in Westport, as well as go to the branches for one-on-one training. My main goal is to make sure everyone understands our lending philosophy using LSI principles as well as training them how to process loans from start to finish. Training has always been one of my passions.
What is something that working at WCU has taught you?
Wauna has taught me The Member Advantage, which emphasizes listening to people to find out what they need, or are looking to accomplish. TMA is something I can use inside and outside of work in my everyday life
If you could choose one new hobby what would it be?
My hobby this summer was making my own spices by dehydrating them, grinding them and bottling them up. I did garlic and onions. I also made tomato powder which I can make tomato paste or sauce with. Next year, I plan on doing jalapenos, thyme, rosemary and chives.
Laura Lovegren – 3 years
What is your current position?
I am the Financial Center Manager in the Clatskanie Branch. My job is to work with our Members and my team to create relationships to grow with our members throughout their lives.
This role is new to me in the last year and I have been enjoying building our community relationships and working to educate our youth.
What is something that working at WCU has taught you?
Working at WCU has taught me that my limits are self-created. I have been encouraged to grow and dream during my career here. I have worked in the Branch and in the Back office operations department as well. My goal is to learn more everyday and am grateful that I have the opportunity to learn many different aspects and to work with so many driven and wonderful people. It has not only grown my career but who I am as a Human being.
If you could choose one new hobby what would it be?
It would most likely be to travel more. I recently traveled to Croatia, and there is much of Europe waiting for me to visit.
Hannah Coffey – 2 years
What is your current position?
I’m a Member Consultant at the Astoria Branch. Member Consultants deal with the community face-to-face, and assist them with their daily financial needs, as well as provide part-time counseling (ha-ha). Being the face of Wauna is a great opportunity to connect with members and build lasting relationships between them and Wauna.
What is something that working at WCU has taught you?
Working at Wauna has taught me a lot about patience. It’s easy to go day-to-day thinking you know how everything in the financial industry works and rush through it all, but it’s very humbling to help people who maybe aren’t so familiar with finances, as well as other things that may seem simple to us that work here such as online banking; especially since we just launched our new U-Banking platform back in May!
If you could choose one new hobby what would it be?
If I had to choose a new hobby, I would choose something musical. I played piano when I was little, but it never really stuck. It’s something that I would enjoy picking back up.
Michael Murdoch – 1 year
What is your current position?
I’m the Communications Specialist. My office is in Clatskanie, but my job is to go all over our footprint to talk to members and our staff. I spend most of my time communicating to Wauna staff how-to communicate while communicating communications to members and our communities. It’s a communications thing.
What is something that working at WCU has taught you?
Wauna Credit Union has taught me to take greater ownership with my mistakes, but more importantly, with my accomplishments. As a communications person, I’m often more comfortable in the background, but rewarding good work is a big part of the culture here.
If you could choose one new hobby what would it be?
I’ve always wanted to take up sailing. But, I’d need a sail and a boat. And common sense.
Introducing Elite Money Market Account
The more you invest, the higher you’ll go
Federally insured by NCUA
Wauna Credit Union
waunafcu.org
800-773-3236
Apply 24/7
NMLS# 421867
Our mission is to provide opportunities for
our members to build their financial well-being
NCUA
All deposits up to $250,000 are insured
by the National Credit Union
Administration, and backed by the full
faith and credit of the U.S. government.
Home of the Strong Mortgage
Dennis S. – Clatskanie
Equal Housing Opportunity
Adopt a Teacher
Learn more on our
Facebook page
If you’ve ever let a debt go unpaid, your creditor probably sent it to a debt collector. Debt collectors are serious about getting you to pay. That’s why part of their strategy is to list the unpaid account on your credit report. This in turn damages your credit score, and appears on your report for future lenders to see. Your collection will remain on your credit report for up to seven years.
While there is no guaranteed tactic to getting it removed, here are a few things you can try:
Check for accuracy
If you’re reviewing your credit report and don’t recognize the collection account, confirm that it’s actually yours.
A study by the Federal Trade Commission concluded that about 25% of consumers had an error on their report, and 5% were stuck with higher interest rates as a result. Additionally, about 20% of people who disputed those errors received a better credit score.
File a dispute (if the debt isn’t yours)
If you discover a mistake, let the credit-reporting bureaus know as soon as possible. Send a message online or through the mail explaining the error and why it’s wrong, and provide copies of any supporting documentation if possible.
Credit bureaus typically have 30 days to respond. Even if they correct the inaccurate information, however, it might take a few months for your report to update.
Write a “goodwill letter”
What do you do if the collection account is accurate? Try writing a “goodwill letter” to your creditor.
Because if you have great credit history and pay off the collection, they may remove the negative information. Alternatively, if you missed payments because of a financial hardship, you should write a letter explaining that as well (just make sure you’ve since paid off your collection balance).
Need help reviewing your credit report? Talk to one of Balance’s Certified Financial Coaches or contact us to talk with one of our friendly member consultants today!
Back to School With WCU and VISA
Ready for back to school? A WCU
VISA Rewards Card gives you the
purchasing power, protections, and
features to make back to school fun.
NCUA
All deposits up to $250,000 are insured
by the National Credit Union
Administration, and backed by the full
faith and credit of the U.S. government.
Wauna Credit Union
waunafcu.org
800-773-3236
NMLS# 421867
Summer is For Fun & We Make Fun Affordable!
60 Days No Payments on RVs, Boats, Mortorcycles
Wauna Credit Union offers affordable loans for
RVs, boats, motorcycles, and other vehicles that
help you have fun in the sun!
New/Used Purchases Qualify for 60-Days No
Payments.*
1% Cash Rebate and 60-Days No Payments for
refinances from Elsewhere!
Promotional Terms Available Through August 21!
**Special Promotion Terms: New & used RV-Recreational Vehicle (includes: motor home, trailer, boat, motorcycle, ATV, side-by-sides, watercraft) loans qualify for 60-Days No Payments (interest will continue to accrue during the 60-Day period). Maximum Loan: $50,000. Qualifying loans refinanced from elsewhere to Wauna CU receive: 1. An immediate Cash Rebate equal to 1% of the approved loan value [Note: the full amount of the promotional cash rebate remitted to member may be forfeit if less than 50% of the total funded loan balance remains in the account 120 days after the loan funding date]; and, 2. 60-Days No Payments (interest will continue to accrue during the 60-day period). Minimum loan amount to qualify for special terms: $2,000; Maximum Loan: $50,000; maximum rebate allowed is$500 per loan. These special financing terms end at close of business August 31, 2018. Rates & financing are offered based on applicant’s credit worthiness on applicant’s credit worthiness and term of the loan. Membership with Wauna CU required to qualify for this special offer.
Wauna Credit Union Fee Changes
Effective September 1, 2018
Cards
Card payment by phone
$15.00 per transaction
Non-CO-OP ATM withdrawals
$2.50 per withdrawal
Safe Deposit Boxes
3” x 5” Box $35.00 annually
3” x 10” Box
$50.00 annually
5” x 10” Box
$60.00 annually
10” x 10”
$85.00 annually
SDB Late Fee(<30 days)
$20.00per month Services
Account research/Balancing
$45.00 per hour (min 1 hour)
Carfax
$20.00 per item
Dormant Account (12 mo. inactivity)
$10.00 monthly
Legal Process Fee (Garnishment/Levy)
$125.00 per item
Line Of Credit over limit fee
$35.00 per item
Skip-A-Payment
$40.00 per skip
Stop Payment
$30.00 per item
Unclaimed Property Notices
$15.00 per item
Undeliverable Mail Fee
$10.00 per item
Wires
Intl. Wire Research or Tracking
$45.00 per item
Business Accounts
Money Services Business Checking
– Cash Handling Fee >$150k
$35.00 monthly
$15.00 per $25k increment
Line of Credit Renewal
$250.00 per item
Questions? Contact us at
800-773-3236 or waunafcu.org.
Find a full rate sheet at
waunafcu.org or at any branch.
WAUNA CREDIT UNION
MEMBERSHIP & ACCOUNT AGREEMENT
Summary of Changes to Account
Agreement and Disclosures 2018
Revised Aug. 1, 2018
Funds Availability Policy
Section 1- General Policy
Added to end of section: Interactive Teller Machines (ITMs): When
the ITM is staffed, deposits are being made at a staffed facility. When
the ITM is not staffed, deposits are being made at an ATM. The funds
will be made available according to the General Policy.
Membership & Account Agreement
Section 8a. Endorsements
Added to end of paragraph: For mobile deposits, we may refuse
checks lacking a restrictive endorsement, such as “for mobile deposit
only”.
Section 26. Inactive Accounts
Deleted from first sentence: “your account falls below any minimum
balance”. Minimum balance is not needed along with inactivity for
specified period for account to be classified as inactive or dormant.
4th sentence was deleted: You authorize us to transfer funds from
another account of yours to cover any service fees, if applicable. To
the extent allowed by law, we reserve the right to transfer the account
funds to an account payable and to suspend any further account
statements.
Section 29. Termination of membership
Added to end of paragraph: A member who fails to complete
payment of one share within 3 months of admission to membership,
or within 3 months from the increase in the par value of shares or
a member who reduces the share balance below the par value of
one share, either through voluntary withdrawal of funds or through
involuntary assessment of fees and charges, and does not increase the
balance to at least the par value of one share within 3 months of the
reduction will be terminated from membership.
Electronic Funds Transfer
Section 1. EFT Services, b. Debit Card
Added to end of section: Card Information Updates and
Authorizations. If you have authorized a merchant to bill charges to
your card on a recurring basis, it is your responsibility to notify the
merchant in the event your card is replaced, your card information
(such as card number and expiration date) changes, or the account
associated with your card is closed. However, if your card is replaced
or card information changes, you authorize us, without obligation on
our part, to provide the updated card information to the merchant in
order to permit the merchant to bill recurring charges to the card. You
authorize us to apply such recurring charges to the card until you notify
us that you have revoked authorization for the charges to your card.
Your card is automatically enrolled in an information updating service.
Through this service, your updated card information (such as card
number and expiration date) may be shared with participating
merchants to facilitate continued recurring charges. Updates are not
guaranteed before your next payment to a merchant is due. You are
responsible for making direct payment until recurring charges resume.
To revoke your authorization allowing us to provide updated card
information to a merchant, please contact us.
…that spark you can’t help but feel drawn to…their charisma, challenging nature, or their ease in guiding the ship. This Wauna Credit Union leader comes from what us Credit Union-ers call the “Dark Side”, having spent the bulk of his early career in big banks. But it’s hard to shun such a past when with it comes a myriad of great ideas, experiences, and what-not-to-dos that have not only embraced our Wauna culture, but have inspired many to be greater.
And so today we celebrate our CXO, John Moore, because today marks fives years he has spent with us here at Wauna Credit Union. And to give you a better idea of who the man is behind the title, we posed a few queries to Mr. Moore to learn just a little bit more about who he is and what makes him tick.
What is your current position?
CXO, which stands for “Chief Experience Officer” and not the Chief of Kisses and Hugs — although I do value all of our members and want them all to know how we are appreciative and honored to be entrusted as their consultants. More specifically, I Provide help and support to training, lending, and all WCU branches. This ensures our focus is on creating life experiences for our members with every interaction we have.
What is something that working at WCU has taught you?
Coming from a 20+ year career in banking, I thought that credit unions did the little loans and small savings accounts. Also, I had no idea that WCU is a full-service financial provider. I am glad I didn’t know what I didn’t know prior to coming here or I would have felt intimidated competing against WCU. This credit union has the best Residential, Commercial, and Consumer loan products on the market. A bank cannot come close to delivering a service promise like we do. We tailor our lending and deposit products to meet what our membership asks for. Also, we survey our membership and always put their needs first…that is why we are here. I now truly understand what being “member-owned” means.
If you could choose one new hobby what would it be?
I would love to write a book. Something in the horror genre, but nothing involving clowns as I don’t want to be afraid of my own work.
We hear you’re quite a fan of Star Wars. See if you can answer some trivia: In real life, this material made up of made of nitrobenzene, saltpeter, sulfur, and diatomaceous earth would have caused Bespin to explode. What do you call this substance?
Actually, it’s part of my New Employee Orientation presentation. I tell new employees that I will never leave or retire from WCU but will actually be encased in a block of Carbonite. Oh, and Han not only shot first, but was the only one to fire his weapon.
Is it better to be extraordinary and always late, or just OK and always on time?
Well, as the CXO, I would like to say be on time and be extraordinary. But if these are my choices then definitely get more beauty rest to be that much more extraordinary.
He loves Star Wars, is a member-oriented leader, and cares about his staff and the credit union movement. Thank you for a “Waunderful” 5 years, John! We are glad you came over to Wauna Credit Union from the Dark Side! We also look forward to freezing you in Carbonite and placing you in our headquarters’ lobby.