Some leaders just have it…
…that spark you can’t help but feel drawn to…their charisma, challenging nature, or their ease in guiding the ship. This Wauna Credit Union leader comes from what us Credit Union-ers call the “Dark Side”, having spent the bulk of his early career in big banks. But it’s hard to shun such a past when with it comes a myriad of great ideas, experiences, and what-not-to-dos that have not only embraced our Wauna culture, but have inspired many to be greater.
And so today we celebrate our CXO, John Moore, because today marks fives years he has spent with us here at Wauna Credit Union. And to give you a better idea of who the man is behind the title, we posed a few queries to Mr. Moore to learn just a little bit more about who he is and what makes him tick.
What is your current position?
CXO, which stands for “Chief Experience Officer” and not the Chief of Kisses and Hugs — although I do value all of our members and want them all to know how we are appreciative and honored to be entrusted as their consultants. More specifically, I Provide help and support to training, lending, and all WCU branches. This ensures our focus is on creating life experiences for our members with every interaction we have.
What is something that working at WCU has taught you?
Coming from a 20+ year career in banking, I thought that credit unions did the little loans and small savings accounts. Also, I had no idea that WCU is a full-service financial provider. I am glad I didn’t know what I didn’t know prior to coming here or I would have felt intimidated competing against WCU. This credit union has the best Residential, Commercial, and Consumer loan products on the market. A bank cannot come close to delivering a service promise like we do. We tailor our lending and deposit products to meet what our membership asks for. Also, we survey our membership and always put their needs first…that is why we are here. I now truly understand what being “member-owned” means.
If you could choose one new hobby what would it be?
I would love to write a book. Something in the horror genre, but nothing involving clowns as I don’t want to be afraid of my own work.
We hear you’re quite a fan of Star Wars. See if you can answer some trivia: In real life, this material made up of made of nitrobenzene, saltpeter, sulfur, and diatomaceous earth would have caused Bespin to explode. What do you call this substance?
Actually, it’s part of my New Employee Orientation presentation. I tell new employees that I will never leave or retire from WCU but will actually be encased in a block of Carbonite. Oh, and Han not only shot first, but was the only one to fire his weapon.
Is it better to be extraordinary and always late, or just OK and always on time?
Well, as the CXO, I would like to say be on time and be extraordinary. But if these are my choices then definitely get more beauty rest to be that much more extraordinary.
There you have it.
He loves Star Wars, is a member-oriented leader, and cares about his staff and the credit union movement. Thank you for a “Waunderful” 5 years, John! We are glad you came over to Wauna Credit Union from the Dark Side! We also look forward to freezing you in Carbonite and placing you in our headquarters’ lobby.