Clatskanie Grand Re-Opening is December 7th! See YOU There!

new-wauna-signOur Clatskanie “Financial Center” is nearly complete and we are ready to show it off!

The remodel of our 1980s Clatskanie branch is a big change, not just with the added space and modern design, but with the way our branch works. Our service style in Clatskanie is now on the cutting edge of financial service, with what is called “hip-to-hip” transactions.

To celebrate Wauna Credit Union is hosting a Grand Re-Opening Celebration. The big event happens on Wednesday, December 7th starting with an early ribbon cutting ceremony at 8:15 am with the local Chamber of Commerce, and then an open house from 10 am – 4 pm, with guided tours of our entire facility (even the secret spots) from 11 am – 2 pm.

Gina Dines 2-16The Wonderful World Of Wauna caught up with Gina Dines, the manager of our new Financial Service Center, to get some information on the changes.

“I am so excited to have the new building open for business and to be able to share it with all of our members. I love the names of the offices – Tigers and Eagles… nothing is more Clatskanie!” Gina says.

The new name “Financial Center” instead of simply a “branch” is more than just a name change, as Gina explains, it completely changes the way we do transactions. “A Financial Center is a place where when you walk in, and any of the ‘Member Consultants’ can help you with all of your financial needs.  You no longer need to make an appointment to visit with a ‘loan officer’, we are all ‘loan officers’, same with ‘new account people’. We are financial helpers and all around consultants that are able to help you understand your complete financial picture and future.”

eagles-room tigers-roomInside the new Financial Center, Wauna Credit Union has launched our new way of helping members, it’s called “hip-to-hip”. The new “hip-to-hip” service changes the way the branch works. The traditional “teller lines” are gone, replaced by a variety of pods for simple transactions, or smaller semi-private offices for new accounts and loans, but no matter which, the same person that deposits your check can also assist with account opening or other transactions that would have previously gone to a loan or Member Service Officer. Now everyone in the branch is a “Member Consultant” and all have been given vast additional training.

What exactly is “hip-to-hip”?

“Hip-to-hip concept is where the member sits next to us instead of having a desk or barrier between us.  All staff is trained in all aspects of member service from doing deposits to processing loans to setting up transfers to pay loans as well as payroll splits to pay loans directly from your direct deposit and most definitely opening up new memberships”, says Gina.

Clatskanie is a place not known for being on the cutting edge (unless we are talking about lumber), so how are members dealing with the new system and space?

Most members have commented that they love the new look, but not everyone likes change. Gina admits, one member voiced to her that they did not like the new “hip-to-hip”, she said it made them “uncomfortable”. She adds, “I feel once the members see how the open concept will allow them to be more involved, they will appreciate the changes and realize we are moving into the 21st century and becoming a flagship institution.”

outside-CFCCome and see for yourself just what is happening at Wauna Credit Union’s improved Clatskanie location, enjoy a cupcake, some cookies, take the tour, and you might even win a cash prize!

UPDATE! Clatskanie Branch Remodel In Words & Pictures

DSC02826This is a very exciting time for Wauna Credit Union and the Clatskanie community as we watch our Clatskanie branch morph into a modern Financial Center! Our Clatskanie branch was built back in 1988, and has looked basically the same for all these years! Today, with financial services changing, we wanted to create a new style of branch that serves our member needs now.DSC02823

Aside from the amazing physical changes shown in these photos, the entire way our branch works will also change! Very soon when you come to our Clatskanie branch you’ll be greeted by our Member Consultants. No longer will members have to speak to different staff for loans or for transactions, they will all be able to serve in every capacity. We will also be introducing “hip to hip” banking, so instead of being across the counter, you will see exactly what out staff is doing on the computer screen! DSC02820DSC02819

We are also expanding our administrative area on the second floor to better serve our growing organization. Currently, our back office staff is getting rather crowded together, and the time has come to redesign our floor space to better serve our departments.DSC02869

We are very excited about these changes, and we welcome the community to join us on June 20th. We will unveil the first phase of our remodeled branch and then take on the other side and finish the second floor. Stay tuned for more details to come…

Check out the event on Facebook!

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BIG NEWS! Clatskanie Branch Remodel (Starts April 8 thru Mid-June 2016)

Debi Smiley COO, Branch Manager Gina Dines, and Member Service Manager Heidi Peterson are super excited about the new branch. Now the question is which will arrive first, the new Clatskanie Branch unveil or Heidi's baby?
Debi Smiley COO, Branch Manager Gina Dines, and Member Service Manager Heidi Peterson are super excited about the new branch. Now the question is, which will arrive first, the new Clatskanie Branch unveil or Heidi’s baby?

Big News! Wauna Credit Union is absolutely delighted to begin a major remodel of our Clatskanie branch, starting on Friday, April 8th! Regular visitors already know that furnishings are getting sparse inside the branch as we prepare for the construction crew to come in.

The Clatskanie branch will be closed on Friday, April 8th to get things rolling, it will reopen on Monday, April 11th utilizing only half the building, and then in a few weeks will switch over to using the other half. The Clatskanie branch will remain open during construction, which is expected to be finished in Mid-June.

Our ATM and Night Drop will be available, but our Drive Up window will be closed during this time. We apologize for this inconvenience and ask that you please pardon our dust as we create a brand new branch experience for our members, and more (desperately needed) space upstairs for our support staff!

Check back for updates & info direct from the remodel!

Clatskanie Branch Remodel Important Dates: 

  • Starts April 8th (Branch will be closed for this one day).
  • April 11th, branch reopens, construction is ongoing.
  • Drive up window will be closed from April 8 until Mid June.
  • ATM & Night Drop will be open.

remodel Rendering 3 Remodel Rendering 2

April 2016 Statement Insert: Election Winners, EMV Cards, & Clatskanie Remodel

April Statement 2016.jpg

Election Results for Board of Directors

A Record Number of Ballots were cast during Wauna CU 2016 Board of Directors Elections! Thank you!

The 49th Annual Meeting of the Wauna Credit Union membership occurred Saturday, March 5th, in Westport, Oregon.

Election results for the Board of Directors were announced; congratulations to: Debbie Huffman and George Dunkel (incumbants), and Neil Christensen, each elected to a 3-year term; and, Bill DeJager (incumbant) was elected to a 1-year term to complete a vacancy on the Board.
Wauna Credit Union officials thank the 658 members who voted by electronic ballot during this year’s election period.

Please visit the Wauna CU website or Facebook page to view the 49th Annual Report, plus additional details about the Annual Meeting, elections, and other related activities.

Clatskanie Branch Remodel Scheduled (April-July)

The Clatskanie Branch remodel project starts in early April. For complete details about the remodel, including a preview of the new lobby and drive-up area, please visit our website or Facebook page.

A few important details about the remodel include:

• Branch/Drive-up closed Friday, April 8.
• Branch reopens Monday, April 11, in a temporary
area of the building.
• Drive-up service will be unavailable
during the remodel period (April – July).
• The drive-up ATM & Night Drop will continue to
be in service throughout the remodel period.

Chip Technology Coming Soon to Wauna CU Debit, Credit Cards!

Wauna CU officials are excited to announce the delivery of chip technology with enhanced security for our Debit and Credit cards. When used at a chip-enabled terminal (such as at a point of sale or an ATM), chip cards provide a new layer of protection against unauthorized use and even card counterfeiting.

The Credit Union will begin issuing new chip Debit Cards this spring; and, members with a Wauna CU Credit Card will be issued a new chip card this summer. Please visit our website for more exciting details about our new chip technology for Debit and Credit Cards!

FUNDRAISER: Trailblazers Tickets Raffle – Win Big & Help A Good Cause!

Great Community Fundraiser & A Lucky Chance for Basketball Fans!

Wauna Credit Union is raffling off 2 premium seats at a great Trailblazers game, and anyone who donates $15 to our current charity – The School Backpack Programs of Clatskanie and St. Helens – gets a ticket for the raffle!

The Backpack Program gives school children a backpack of healthy food to eat on the weekends, because sometimes school lunches are the only meal children receive daily. The backpack programs in St Helens and Clatskanie are just two regional versions of the larger “Feeding America” program:  http://www.feedingamerica.org/about-us/we-feed-children/backpack-program/?_ga=1.24858163.828305436.1453252033

Why not make a donation to help our communities’ children AND get a chance to win a great view of the Portland Trailblazers in action? Read more below, and then stop in any branch to donate!

Anyone who donates $15 to the Backpack Program fundraiser will be given a raffle ticket to win those two amazing tickets! The drawing will be held at our Clatskanie branch on March 11, 2016.

Thank You!

fundraiser for kids, raffle for trailblazers tickets