Three Decades of Awesome – Chief Marketing Officer, Debi Smiley

In 1988, Microsoft released Windows 2.1. George HW Bush beat out Michael Dukakis for the presidency. 1988 was the year of RainmanComing to AmericaDie HardBeetlejuice, and A Fish Called Wanda. The Redskins won Super Bowl XXII and Bobby McFerrin told us, “Don’t Worry, Be Happy.” This was a special year for many reasons, but more-so to us because it’s also when Debi Smiley came to work for Wauna Credit Union in Clatskanie, OR.

“Clatskanie” comes from the Native American word, Tlatskani, which was given to a point in the Nehalem River, reached via the Columbia by way of the Clatskanie River…or so the story goes.

Many of Clatskanie’s 1,800 residents are of Nordic heritage, which includes Debi’s family, who immigrated to Clatskanie from Finland. Debi is a 4th generation Quincy-area resident (just outside of Clatskanie).

And today we celebrate 30 years with Debi in our ranks. She’s done it all, from teller to chief. So, with a few questions, let’s take a deeper into who Debi is, who her heroes are, and how we can grow to be as successful as she.

First, the pedigree information that makes you YOU:

  • Husband, Greg (together 20 years, married 18 years this July)
  • Daughter, Liz (Elizabeth, but goes by ‘Liz’)
  • Son-in-law, Chris Cowen, Oregon State Police Officer
  • Grandson – Brayden, 14 and step-granddaughter, Alexa who is 11
  • 1 cat, PV (piss & vinegar) – and we recently were adopted by another cat – ‘Kitty Girl’ is what I have been calling her
  • Oldest of 4 – two sisters and one brother)

There is no question you have learned many lessons, had thousands of great ideas, and made countless friends in your time here with Wauna Credit Union. Through everything you have experienced, what is one thing you have come to truly love about the Credit Union?

I still truly love that we continue to be people helping people. After 30 years, that mission remains the same, solid force that it was when the credit union started.  This is why I have continued to work hard to do what ‘I’ can to serve the members of the credit union and community in as many capacities as doable.

As Chief Marketing Officer, you are constantly coming up with  new and creative ways to showcase Wauna Credit Union. What is one piece of marketing advice you would give to new businesses that are just getting started in the area?

Join the Chamber, Kiwanais, Turning Point, Keep it Local, etc.  You learn a lot about the community you are serving. This allows you to market your business as well as evolve it to meeting the needs of the residents you serve.

A lot of people look up to you here at Wauna. But is there someone you look up to? Do you have a role model and if so who is it and why?

I have had a number of role models throughout my years. They have come in the form of sports coaches, teachers, supervisors, etc.  Each of them taught me life lessons, provided growth, and guided me to a better me. It is difficult to choose only one. Though the one I served under the longest was retired CEO Eileen Cheuvront. Under her leadership, I learned to “stay focused, work hard, and have fun”. That was her motto and she shared it often. Eileen led by example. She was a compassionate leader that believed in the credit union, what we stood for and the high quality of service we were to render. She was a caring and supportive leader and I feel privileged to have worked under her leadership and guidance.

  1. You are already pretty super, but if you could have one superpower, what would it be and why?

I would like to have Super Speed to get things done quicker so I can have more family time and healing Power to help those who desperately need it.

There you have it.

Wauna Credit Union has waxed and waned in many different directions since its charter way back in 1967. But while our look and our products and services may change, our values and beliefs will not. Because it is an undying commitment to our members that sets us apart from other financial institutions. This is the eternal flame that keeps us bright. And it is employees like Debi Smiley that keep that fire burning.

Thank you for 30 years, Debi and we look forward to many more to come!

Congratulations Stephanie Sievers! 20 Years at WaunaCU!

SSievers-20year

Wauna Credit Union is proud to celebrate Stephanie Sievers 20 year anniversary at Wauna CU!

Stephanie was initially hired in 1996 in preparation to fill a front line vacancy of the employees who were transferring to the new Warrenton Branch scheduled to open in January of 1997.  She started as a teller at the Astoria Branch and then was promoted to Head Teller and then to Loan Officer.  She was then transferred to serve as the Warrenton Teller Supervisor and then promoted to the Warrenton Branch Manager.  She then transferred back to serve as the Astoria Branch Manager.  At that point, Stephanie realized that her heart was in branch operations and went back to serve as the Astoria Branch Operations Manager and Jeff Parker took on the Branch Manager role.

In 2006, Stephanie stepped up and helped to prepare for WCU’s core conversion to CU Answers (WCU’s Core system 2006 – 2013).  She assisted with the in house account cleanup process and the setup of the new core account structure.  This led her to her next promotion of Operations Support Manager which included core support and employee operational training responsibilities.  To better oversee these new responsibilities, she was relocated to the Main Office in Clatskanie.  Since that appointment, the back office operations department she oversees has grown from a one person department to a department of seven which includes, back office operations, compliance, card services, and lending admin.  In 2015, Stephanie was given the title of SVP Operations.

Stephanie shared with me that when she started there was a lot a lot of carbon, paper, and manual processing.  There was micro fiche, fax machines, and you used a machine to manually imprint the dollar amount on the money orders and cashier’s check.  The front line often assisted with checkbook register balancing and everything was recorded through paper statements.  They even used an electric typewriter to fill out account cards, certificates of deposits, and other legal documentation.  My how things have changed and Stephanie has had the privilege of being a part of these exciting changes.

Stephanie is a dedicated and committed employee who truly cares about the members, the employees, and the credit union.  I have enjoyed working side by side with her and wish her many more great memories and exciting successes.

Thank you Stephanie for all that you have contributed!

Please join me once again in congratulating Stephanie on this milestone anniversary!

Sincerely,

Debi Smiley, CMO

 

EVENT: Groundbreaking at future Long Beach WA Mortgage Origination Office, Aug. 4, 2016

PRESS: Purchasing a home in Pacific County: Mortgage Origination Office offers lending avenues

MOOinCRBJCoast River Business Journal Reports On New Mortgage Office On Long Beach Peninsula

Debi Smiley, Wauna CU COO, with Long Beach Fire Chief Matt Bonney at the groundbreaking ceremony.
Debi Smiley, Wauna CU COO, with Long Beach Fire Chief Matt Bonney at the groundbreaking ceremony.

LONG BEACH — Pacific County residents looking to purchase real estate will have a new financing option on the Peninsula in September. Wauna Credit Union, based in Clatskanie, is opening a Mortgage Origination Office at 910 Pacific Avenue in Long Beach. There was a groundbreaking ceremony Aug. 4. Completion is tentatively slated for late September.

“The purpose is to meet the mortgage financing needs of the area,” said Debi Smiley, chief operations officer for Wauna Credit Union, “Mortgage/Real Estate Lending will be the initial services rendered.”

Growing demand for Pacific County property

The new mortgage financing office will serve a growing demand for Pacific County real estate.

“Recently it was brought to our attention by local real estate Agents that there was a growing demand for Real Estate Lending in Pacific County,” Smiley said. A feasibility study was conducted and the results reflected that the number of real estate transactions has significantly increased during the past 5 years and continue to climb annually.

“This reflects a strong demand for Real Estate financing,” Smiley explained, “We believe WCU can assist in meeting this need,” said Smiley adding that WCU has served Pacific County since July of 2012.

A growing enterprise

“It is our goal to provide a service that assists individuals in purchasing the home of their dreams,” she summed. WCU has braches offices in Astoria, Clatskanie, St. Helens, Scappoose, Vernonia, and Warrenton, Oregon with total assets exceeding $200 million.

“Total Membership exceeds 22,000 members including more than 600 in Pacific County, and employs more than 100 local employees,” according to Mike Chapman, WCU vice president of marketing. “WCU officials partnered with local businesses for our construction needs including Rickenbach Construction, Inc. (RCI), of Astoria, Oregon. RCI was selected as the general contractor for the Long Beach project and recently-built branches in Warrenton, St Helens, and the current remodel of the Clatskanie Branch.”

 

PRESS: Wauna Credit Union Honored For New Website Design

From the Daily Astorian, May 20, 2016

press capture - spectrum awards

Wauna Credit Union was recently recognized by the Northwest Credit Union Association (NWCUA) for its website update, and received an honorable mention trophy for excellence in marketing and communications during an awards ceremony and dinner April 7 held at Hotel Monaco in Portland.

The full website rebuild, which took the financial cooperative much of 2015 to create, was called bold, fresh, and modern by the judges. It features easy navigation and a responsive design, and is much more streamlined than the one it replaced.

The development team consisted of COO Debi Smiley, Stephanie Sievers, Carli Lyon, Cameron Willets, Jacob Humphries, and was led by Wauna CU Marketing Coordinator Amy Stocky, with oversight from Marketing Vice President Mike Chapman. The group worked with the Portland web developer Avtec Media.

The award was presented by NWCUA CEO Troy Stang at the gala event that honored more than 30 Northwest credit unions for their outstanding marketing achievements in 2015.

“The positive member feedback that Wauna Credit Union has received about the website since its launch has been a prize in itself for the growing credit union,” Amy Stocky said, “and now they have a trophy to prove it.”

See the article on the Daily Astorian’s website here: http://www.dailyastorian.com/community/20160520/wauna-credit-union-honored-for-new-website-design