July Statement Insert – HELOCs & RVs – Must be Summer!

July 2016 Statement Insert – look for it in your statement!
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“It’s Go Time” for your DIY Projects!

*Special offer ends July 31, 2016

Home Equity Line Of Credit Special:
• Low Introductory Rate for 6 months!
• No Origination Fees!
• Quick, easy access to your funds!
• Plus, a Wauna CU Project Starter Kit!!

Where Will Summer Take You?

Find your Next Adventure with a new or pre-owned RV, Boat, Motorcycle, or Toy and an Affordable Loan from Wauna CU!

Wauna Credit Union
waunafcu.org  800-773-3236

Career Opportunity in our Astoria Call Center! Apply Today!

CCR Ad 6-2016 for Bulletin Boards w-desk (002)

Join our all-star team!!

Are you sick of earning only minimum wage?
Interested in 100% of employee medical premiums paid by your employer?
Does a “People Helping People” philosophy appeal to you?
Want to help your community and its members’ dreams come true?
We may have the career for you!
If you have outstanding communication, customer service and
problem solving skills; you need to check out our
F/T Communications Center Representative
position in our Astoria branch!
We offer an opportunity to serve your community
AND enjoy competitive wages, generous
incentives, great benefits, career growth opportunities and FUN.

Please apply at waunafcu.org and visit our careers page.
Tell us all about you – include resume and cover letter.
Pre-employment drug test and background check required.

Backpack Program offers children in need food on the weekends

backbackprogrampicIt’s hard to believe that in America, the richest nation in the world, children are going hungry. Sadly, that is a hard truth in the world today. Even in our own communities there are many children living below the poverty line, and while schools work hard to make sure all children are eating enough during the week, there’s still the weekend.

2013-BackpackIn Clatskanie and St Helens, concerned people got together and began a chapter of what is known as The Backpack Program. The Backpack Program provides school children with a backpack of food every Friday, so they will not go hungry on Saturday and Sunday.

We found out these participating schools had waiting lists for children because so many more were in need than they could serve. This meant children would line up on Friday, and they would pass out as many backpacks as they could, and after they ran out, the kids at the end of the line just went home empty handed. This literally broke our hearts.

Hearing about this wonderful program and their waiting list, Wauna Credit Union staff took action! All across our service area our staff donated money, sold candy, and raffled prizes. Some employees even set up automatic payroll deductions to assist this amazing cause!  Members participated too, by buying candy at our branches and donating to be part of raffles for a beach weekend and Trailblazers tickets.

We have raised money since the beginning of the year, and as school comes to a close for the summer, we are proud to say, there is no more waiting list! All of the needy children at the participating schools are getting backpacks of food every Friday, the program was even able to expand to the high school to help older kids who need it.

As the fundraiser comes to a close, we are helping more than 120 children and have donated more than $5500 to assist the caring volunteers who organized this program, purchase food, and come in to fill backpacks every week. We are so proud to help in this smallest of ways!

If you know of a great program that could use help, please let us know. Or, if you would like to start a Backpack Program at your school, we are glad to put you in touch with the organizers we worked with. It’s the small acts of kindness that can really change the world, and the acts of regular people trying to make a difference. We at Wauna Credit Union try to honor our communities every single day!

Columbia County! Auto Sale June 23-25 at 2 locations

SummerautosaleVVadJoin Wauna Credit Union for the Summer Auto Sale!

3 Days: June 23-24-25!
2 Great Locations: MAPS Auto Center & St Helens Auto Center

* Each Auto Dealer will be offering Amazing Sale Prices!
* Wauna Credit Union is offering 60 Days No Payments!
* On the Spot Financing & Drive Away The Same Day!
* All qualified Buyers will receive a $30 VISA Gift Card!
* Plus, Raffles, Prizes & Snacks!

Find Your New Car and Make Your Summer Grand!

MAPS Auto Center
http://mapsautocenter.com/
51801 S Columbia River Hwy
Scappoose, OR 97056
503-987-1250

St Helens Auto Center
http://www.sthelensautocenter.com/
St. Helens Auto Center
57895 S Columbia River Hwy
Warren, OR 97053
(800) 246-5454

Here’s the link to the Facebook event too: https://business.facebook.com/events/1743505432560596/

UPDATE! Clatskanie Branch Remodel In Words & Pictures

DSC02826This is a very exciting time for Wauna Credit Union and the Clatskanie community as we watch our Clatskanie branch morph into a modern Financial Center! Our Clatskanie branch was built back in 1988, and has looked basically the same for all these years! Today, with financial services changing, we wanted to create a new style of branch that serves our member needs now.DSC02823

Aside from the amazing physical changes shown in these photos, the entire way our branch works will also change! Very soon when you come to our Clatskanie branch you’ll be greeted by our Member Consultants. No longer will members have to speak to different staff for loans or for transactions, they will all be able to serve in every capacity. We will also be introducing “hip to hip” banking, so instead of being across the counter, you will see exactly what out staff is doing on the computer screen! DSC02820DSC02819

We are also expanding our administrative area on the second floor to better serve our growing organization. Currently, our back office staff is getting rather crowded together, and the time has come to redesign our floor space to better serve our departments.DSC02869

We are very excited about these changes, and we welcome the community to join us on June 20th. We will unveil the first phase of our remodeled branch and then take on the other side and finish the second floor. Stay tuned for more details to come…

Check out the event on Facebook!

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June 2016 STATEMENT INSERT: EMV Credit Card Upgrade

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Important Announcement For Our VISA Credit Card Users!

New! EMV Chip-Secured VISA Credit Cards Coming Soon!

If you have a VISA Credit Card from Wauna CU, please make note of this important announcement:

Our VISA credit card users will soon be issued a new credit card that offers the added protection of EMV chip-secured technology!

Important:

  • Your new VISA Credit Card will include a NEW card account number.
  • The EZ Card online account system will  be permanently discontinued June 24th.
  • VISA cardholders will access their VISA credit card account using the Wauna CU Online Banking service (beginning  Monday, June 27th).

To learn more about how to use EMV chip-secured technology, and to access VISA accounts using Online Banking, please visit waunafcu.org or contact us during business hours.

 

PRESS: Wauna Credit Union Honored For New Website Design

From the Daily Astorian, May 20, 2016

press capture - spectrum awards

Wauna Credit Union was recently recognized by the Northwest Credit Union Association (NWCUA) for its website update, and received an honorable mention trophy for excellence in marketing and communications during an awards ceremony and dinner April 7 held at Hotel Monaco in Portland.

The full website rebuild, which took the financial cooperative much of 2015 to create, was called bold, fresh, and modern by the judges. It features easy navigation and a responsive design, and is much more streamlined than the one it replaced.

The development team consisted of COO Debi Smiley, Stephanie Sievers, Carli Lyon, Cameron Willets, Jacob Humphries, and was led by Wauna CU Marketing Coordinator Amy Stocky, with oversight from Marketing Vice President Mike Chapman. The group worked with the Portland web developer Avtec Media.

The award was presented by NWCUA CEO Troy Stang at the gala event that honored more than 30 Northwest credit unions for their outstanding marketing achievements in 2015.

“The positive member feedback that Wauna Credit Union has received about the website since its launch has been a prize in itself for the growing credit union,” Amy Stocky said, “and now they have a trophy to prove it.”

See the article on the Daily Astorian’s website here: http://www.dailyastorian.com/community/20160520/wauna-credit-union-honored-for-new-website-design 

Clatskanie Landmark Getting A Makeover

sign removal clatskanieSMWauna Credit Union Clatskanie Branch Remodel Update

One of the more recognizable landmarks along Highway 30 through Clatskanie has been temporarily removed from its base along the roadside as part of the remodel project at the Clatskanie Branch of Wauna Credit Union. The popular time & temperature logo sign is now headed for re-manufacturing at Garrett Signs, Vancouver, Washington. When the re-purposed sign returns in several weeks, it will include an updated time & temperature module and display the newer logo of Wauna Credit Union, which features a beautiful bald eagle. The new sign is scheduled for installation in late June or early July.

Resource Page: EMV For Credit Cards

Electronic payment concept

7-5-16 UPDATE: Our Credit Card upgrade is complete. All Credit Card users should have their new EMV-chip VISA credit card in use.

**Please Note: We are experiencing a few issues in regard to error messages when making Credit Card payments in online banking. Please disregard the error, we are receiving your payment. We are working to resolve this problem, and apologize for any inconvenience this may cause.

EZ Card Users: EZ Card has been discontinued, Credit Card transactions are now in Online Banking. If you have not set up online banking please stop in any Wauna CU branch or call our Communications Center at 800-773-3236.

To access your Credit Card statement online, simply log into online banking and click the grey credit card icon in the loans section next to the number. **Please make sure pop-ups are enabled for our site to display credit card transactions.

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Here’s what our VISA Credit Card users need to know:

Important Dates:

  • May 20, 2016 – Notifications Begin to inform Credit Card users of the card changeover.
  • May 20, 2016 – EZ Card users will receive this E-Z Card Discontinuation Letter via mail or email about the brief interruption in service from June 24-27th.
  • Credit Card Users will also have the opportunity to migrate their automatic payments, hassle free, using this Wauna CU VISA Set-up form.
  • June 14 – 20, 2016 – New cards will begin arriving to cardholders. (There will be some changes to your card, please read below to learn more*).
  • June 24, 2016 EZ Card online services will no longer be accessible to users. (IMPORTANT: Be sure to save/download any account history from EZ Card that you may need for your records BEFORE this date. It will be gone after June 24th).
  • June 24 – 27 EZ Card will be unavailable, and Credit Card transactions will not yet be available in Online Banking.
  • June 27, 2016 – VISA cardholders may activate their new cards, and access Wauna CU’s Online Banking to see their Credit Card Activity.

Important Details:

  • Do NOT attempt to use your new card (Or destroy the old one) until June 27th. The new cards will not work until then.
  • You may activate the new Credit Card on June 27th.
  • Use your current Credit Card throughout the day on June 26th, later in the evening it will no longer work and may then be destroyed.
  • We are taking every precaution to ensure the change from your current Credit Card to the new EMV Chip Card is seamless. If issues do arise, please contact us for assistance at 800-773-3236 and follow the prompts for VISA Credit Card support.
  • Card holders are welcome to stop in their local branch, call 800-773-3236, email us, or chat live on our website, if you have questions or issues with your Credit Card.

* Important Changes & Improvements:

  • Your new VISA Credit Card will have a different card number than your current card.
  • If you have a joint account, you will notice the cards now have different numbers. This is an advantage in case one card is compromised, the other cardholder’s card will not be.
  • Instead of accessing EZ Card, now your Credit Card transactions will be available in our Wauna CU online banking.
  • Rewards Card Members will NOT lose accrued points, and you’ll still be able to redeem them through Scorecard just as before.
  • If you have automatic payments set up to or from your VISA Credit Card they will need to be redone. Use this fillable form and we will migrate those payments over for you, or you will be required to do it yourself when you switch to the new EMV Chip Card.
  • New Phone Numbers! If your Credit Card is lost, stolen or compromised, the numbers to call have changed:
  • Activate new EMV-Chip Credit Card: 844-267-2739
  • Customer Service Number: 844-267-2739
  • Start a Disputes: 844-202-5067 / Existing Disputes: 844-202-5070
  • Lost/Stolen Credit Card: 955-202-5056
  • International Number: 540-707-4039
  • General Correspondence Address: PO BOX 182477 Columbus, OH 43272-4935

Mailers:

Sure, that sounds like a lot, but we feel certain with the added protection and improvements, our members will be thrilled with our new VISA Platinum and Rewards Credit Cards upgrades!