Jon Rimer – Employee of the Quarter


Every quarter Wauna Credit Union celebrates one employee who exemplifies our mission to “Provide opportunities for our members to build their financial well-being,” and our vision to be “the financial institution that members choose first, use the most, and grow with throughout their lives.” For January through March that person is Jon Rimer.

Jon has been at WCU for almost a year, serving as the Maintenance Supervisor after a long career at the Kern County California Roads Engineering Department. Along with his team, Jon makes sure that all eight of Wauna CU’s branches are running smoothly. In addition to managing the day-to-day oversight of all of our branches, training center and company cars, Jon also serves as a foreman when things need to beJon Rimer is Wauna Credit Union's employee of the quarter built. He calls the remodel of the flagship Clatskanie branch as his favorite project at the credit union; although at times the demanding work made it the most challenging thing he’s tackled at the credit union as well. Jon points out the people as the best thing about working for Wauna Credit Union, and looks forward to helping people every day.

When not at work Jon enjoys spending time with his family either watching Los Angeles Dodgers games, perhaps that’s why his favorite color is blue, reading Hemming’s Motor News, or watching movies like The Way.

Whatever he’s doing, Jon has more than earned his favorite food, a rib-eye steak. Thanks again for all your hard work Jon from all your teammates at WCU.

Wauna Credit Union Announces New Board of Directors

Every year Wauna Credit Union celebrates our members, and the community formed when people are the main focus of a financial institution.

This year was extra special for us, as it was the 50th time Wauna CU has met in such a way. While 50 years is definitely an accomplishment, and something we are proud of, the highlight of the meeting was announcing the results of the elections for our board of directors. This year three members of our community were elected to the board. We’re lucky enough to have two returning board members Bill DeJager and Lester Kahr, who have already done so much to help Wauna Credit Union continue to serve the residents of Clatsop County, Columbia County and Western County in Oregon and Pacific County in Washington. We are also very excited to announce one new member of the board Erick Holsey. The 2016 Board of Directors poses

About the Elected Members

  • William “Bill” DeJager
    Bill has served on the WCU board for five years. He is a lifelong resident of Oregon. He attended Clackamas High School, Oregon State University and earned a PHD in Economics from Portland State University. He is married to Sheila, a high school classmate, and has two daughters and three granddaughters. He is retired from the Air Force and Air National Guard. Sheila is a retired CPA, and both enjoying retirement, tending their farm and active in volunteer activities. He currently serves on the Columbia County Planning Commission, and previously served on the Mist-Birkenfeld Rural Fire Protection District Board, the Upper Nehalem Watershed Council Board and the Columbia Soil and Water Conservation District Board.
  • Lester Kahr
    Lester has been on the Wauna Federal Credit Union Board for 12 years, acting as 1st Vice Chair, 2nd Vice Chair and the following committees: Policy, CEO Evaluation, Finance, Security, Buildings and Nominating. He has completed 30 Credit Union National Association (CUNA Volunteer Achievement Program modules and attended Credit Union Association of Oregon Educational Conferences. He previously served as AWPPW Local #153 Shop Steward, Executive Board member, Trustee, Vice President and Bargaining Board.
  • Erick Holsey
    Erick is a longtime resident of Clatskanie, a graduate of Clatskanie High School, US Army veteran and currently employed at Clatskanie Fire District. He has a Bachelor of Science in Fire Service Administration with a minor in chemistry from Western Oregon University and A.A.S degrees in Fire Suppression, Emergency Medical Technology Paramedic, and Oregon Transfer Degree from Chemeketa Community College. I have been awarded approximately $900,000 dollars in federal grants to include a new fire engine for our community. He has served on the Clatskanie School Board as a director and on the budget committee, a member of the Clatsop County Advisory Board for Fire suppression and EMS programs, the Columbia County Fire Investigation Team, and the Lower Columbia Regional Training Association. He is a member of the Veterans of Foreign Wars and American Legion.

We also celebrated a bit of our past. In attendance was Roland Ray Triplett, one of the seven founding members of Wauna Credit Union Roland Ray Triplett and our first employee Eileen Cheuvront. While we are always looking towards the future – making sure our feet are always planted in the present – Wauna CU would not be where we are today without the contributions from these (and other) important people.

What Are The Cocoa Nights Of Winter?

Wauna Credit Union is offering great loans, collectible mugs, and even cocoa to warm you up!

These are the Cocoa Nights of Winter! But, what are “Cocoa Nights”? Much like the Dog Days of summer when the high temperatures seem way more oppressive that they were in June and July, these final nights of winter, though often warmer than the evenings of December and January somehow seem colder. Have you noticed this?Cocoa nights of winter image

In homes all over the Northwest, people keep turning the thermostat up in the evenings, even though it’s actually in the 40s most nights now, and despite the fact that some rhododendrons are already blooming. For some reason, the cold seems so much colder. No one is quite sure why this happens at the end of winter and the end of summer, but it does. Perhaps it is our bodies preparing for the warmer or cooler temperatures ahead, much like our dogs’ shedding?

Maybe it’s our homes? Do you have old, drafty windows? A furnace that needs a repair? Do you need a new roof, or perhaps a new house altogether? Maybe it’s just time for a refi? After all, a better rate or lower monthly payment will help warm anyone up!The cocoa nights of winter mugs

From now until the end of winter (or while supplies last), everyone who gets a new Home Loan, Refinance, or Home Equity Line of Credit (HELOC) from Wauna Credit Union will receive a pair of beautiful, limited edition, 3-color print mugs and cocoa!

Sitting around the fireplace, or in front of the television or computer, with a beautiful mug full of warm chocolatey goodness is guaranteed to make everyone’s night better, and keep us warm until spring officially arrives! Come in today – before all the mugs and cocoa are gone!

Come in to any Wauna CU branch, apply online, or by phone, and take advantage of this offer.

https://waunafcu.org/loans/home.shtml

Get a pair of Limited Edition, 3-color Wauna Credit Union mugs and cocoa with any Home Loan, or home related loan – Now until Spring! While supplies last.

Working for Wauna-Current Job Openings

Ian and Liz attend the recent Clatsop County Career & Job Fair
Ian and Liz attend the recent Clatsop County Career & Job Fair

Working at Wauna Credit Union is a great experience. Everybody who works here really believes in the benefits of credit unions, that means we have a family environment where everybody cares about each other and cares about doing the best job we can. WCU has seven branches now serving Clatsop County, Columbia County, Western Washington County in Oregon, and Pacific County in Washington. That growth is a direct testament to the members first attitude from our employees – who are members themselves – it makes us incredibly proud.

Ian and Liz attend the recent Clatsop County Career & Job Fair
We like to have fun at WCU. Anna celebrates becoming the new fire chief in the Astoria branch.

One of the things that WCU believes in is rewarding good work. There are always opportunities to learn new skills, and grow your career. With the credit union’s growth and true commitment to our employees’ careers we now have several job openings that we are actively looking to fill.

All of our jobs are listed on the Wauna Credit Union Careers Page https://waunafcu.org/about/careers.shtml. We are looking for people who thrive on helping others, who care about our members, our community, our environment and each other. People who work at Wauna Credit Union:

  • Embrace the philosophy of People Helping People
  • Serve their community
  • Like working in a FUN environment
  • Take Member satisfaction seriously
  • Believe that integrity matters
  • Want to belong to a thriving organization with a lot of gumption

If you, or somebody you know, fits the bill and is looking for a career doing any of the following apply today.

  • Lending Support Specialist – Clatskanie
  • Lending Support Specialist – Astoria
  • Member Consultant – Peak Hour – Astoria
  • Member Consultant, Peak Hour (20 per week) – Warrenton
  • Virtual Teller – Astoria

March Statement Insert

Put 1% In Your Pocket!
Move Your Loan To Wauna CU
Get Cash Back & 60 Days No Payments!
On any Auto Loan, RV Loan, or Unsecured Debt of $5k or more.
https://waunafcu.org/loans/current-loan-promotion.shtml

Special Financing Terms:  Refinance a qualifying loan (Auto, Truck, SUV, Van, Hybrid, Electric; or, Recreational Vehicle; or, a Closed-end, Unsecured), currently financed elsewhere, to Wauna CU and receive: 1. An immediate Cash Rebate equal to 1% of the loan value; and, 2. 60-Days No Payments (interest will continue to accrue during the 60-day period). Wauna CU will also pay the title transfer fee up to $77 (member is responsible to pay any additional amount).  Minimum loan amount to qualify for special terms: $5,000; Maximum rebate allowed is $500 per loan. These special financing terms end at close of business May 13, 2017. Rates & financing are offered based on applicant’s credit worthiness and term of the loan. Membership with Wauna CU required to qualify for this special offer.

Warm up with a Home Loan from Wauna Credit Union
It’s the Cocoa Nights of Winter!

Come to Wauna Credit Union for any Home Loan, Refi, or HELOC, and get a pair of Limited Edition Wauna CU mugs – with Hot Cocoa! While supplies last.

Wauna CU Members enjoy Discounts on all TurboTax products!
Get your biggest refund ever!
Use it right from our website
https://waunafcu.org/services/turbo-tax.shtml

Wauna Credit Union
Waunafcu.org
800-773-3236

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The Importance of Financial Education

One of the things that makes Wauna Credit Union special is our Mission to provide opportunities for our members to build their financial well-being. If you live, work, attend school or worship in Clatsop County, Columbia County, Western Washington County, or Pacific County Washington, we want to help you realize your financial goals. Sometimes, that is very hands by providing personal loans, mortgages or credit cards to help you grow. We pride ourselves on is our commitment to helping provide financial education to all our members. Sometimes this takes the form of our credit enhancement program, where we sit down with a member whose credit isn’t quite where they want it to be, and go over their credit report and help them make a plan to improve it. But financial education isn’t only us telling members what they need to do, one of the features we offer is BALANCE, which offers a ton of ways for members to take control of their finances.

What is BALANCE

BALANCE gives members the training they need to take control of their finances

BALANCE offers amazing personal budgeting tools to help our members improve their money management skills. Some of the things it offers are housing counseling, assistance making a debt repayment plan, a credit report review, and a toll-free information line, all free to Wauna Credit Union members. BALANCE also offers educational modules on a variety of subjects related to money, saving and spending goals. Read the modules or listen to many of them on podcasts and improve your relationship with money forever.

MoneyDesktop and MoneyMobile

MoneyDesktop can give members a snapshot of how their money is spent

MoneyDesktop is available directly from Online Banking. It gives members an easy and secure way to track finances and budget. You can add any account you want, whether it’s with us, or somebody else to get a full view of how you spend your money. Members can also download the free MoneyMobile app and take all of that information with you wherever you go.MoneyDesktop & MoneyMobile allow members to visualizes their spending as well. They both are great ways to offer help you take control of your finances.

We really hope that members can take advantage of these great free programs Wauna CU offers.

 

February Anniversaries

Wauna Credit Union is growing fast (if you want to join us check out our careers page). The main reason for that is the great service we provide our members. The reason for that great service is our amazing employees. We caught up with a few who are having their anniversary this month.

Paige Tischer
What is your current position? I am a Real Estate Loan Officer in the Astoria Branch. My job is to help our members with their real estate needs such as, buying their first home, refinancing, home equity line of credit to fund updates to their home!

Paige feeds her pet fish Nickel

What is your favorite WCU memory? I’ve been at Wauna for 5 years now, so I have so many great memories. One of my favorites was recently when a member told me “you have no idea how happy you just made son helping him purchase his first home.”

What is something you like to do when you’re not at work? I love cooking! I make a delish chicken pasta with home-made pesto sauce.

Christina Sickler
What is your current position? I am a member consultant 2 in the Scappoose Branch. My job is to assist members in opening and closing accounts, taking consumer loan applications, counseling members on how to build and maintain or build a good credit score. I also get to help out on the teller line still when we’re extra busy to make sure no member has to wait.

This last year Christina visited Disneyland for the first time

What is your favorite WCU memory? One year for Halloween the whole Scappoose branch decided to all dress up as Wizard of Oz characters. Amy Grubb, Amanda Leader, and myself dressed up as the Lollipop guild and Shayla Frahm was Glinda the good witch! The expressions on members’ faces when they came in was great!

What is something you like to do when you’re not at work? My family is super important to me. I love to spend as much time as possible with them. My grandma and I like to have regular shopping and lunch dates.

Kira Zavortink
What is your current position? I am a MC I in the Warrenton branch, I get to assist members with their finances on a daily basis, as well as resolve any issues they might have. As a Member Consultant I also am continuing to expand my knowledge, to better assist our members and identify opportunities for their financial growth.

Kira makes sure she has the nicest looking desk in the office

What is your favorite WCU memory? Recently I was able to take a $10,000.00 personal loan application and complete the entire process (with a little help), including getting the loan approved and funded for our member.

What is something you like to do when you’re not at work? I enjoy spending time with my husband and our two dogs, Max, a 7-year-old German Shepherd/Husky mix and Cricket, a 6-month-old Corgi puppy.

Others

  • Karissa Temple – 3 years
  • Mike McTague – 3 years
  • Amber Seely – 1 year

What is Auto Answers?

Wauna Credit Union owns several small businesses that offer additional useful services to our members. These kinds of businesses are called CUSOs, or Credit Union Service Organizations. You can learn more about CUSOs here.

One of our CUSOs is Auto Answers, which assists people in finding quality used cars. The service goes so far as to finds the car, take care of all the paperwork and deliver it to the member’s door! It’s most vital service is the expertise of Auto Answers chief car buyer, our VP of Consumer Lending and a full-fledged Black Belt, Norm Dufton.

The Wonderful World of Wauna caught up with Norm to learn more about Auto Answers, and find out how it serves Wauna CU members and the public.

Would you explain what Auto Answers is? Auto Answers is a Credit Union Service Organization. It’s a dealership, and its wholly owned by Wauna Credit Union. We are just a bit different than a traditional used car dealership. We normally carry 1 to 3 cars, normally newer lower mile cars. We also broker, or negotiate on your behalf for a $495 fee (no fee on Auto Answers owned cars).  I have a network of dealers I work with to get a good price on some new and used cars.

This 2010 Chevy Tahoe is currently available

What makes you such an expert on pre-owned cars? How do you find quality used cars? What do you look for? I have been an auto dealer and credit union advocate for more than 10 years. I frequently go to auctions both in person and online. This keeps me current on market conditions.

When a dealer goes to auction there are 3 categories of cars – Green light: Cars that can be bought subject to a wholesale frame and major mechanical inspection. Red light: Bought as is. And once in a while, Yellow light: With a frame-only inspection.

I buy green light cars with very few exceptions. Then, I know if they have had a major accident, and that the motor and transmission are solid. The car may still have maintenance due or dings or paint touch up, but nothing major.

I also buy 1-year-old rental cars. These usually have less than 40k miles, and often have some warranty left. Almost every care I buy is pre-inspected. There are too many cars sold with issues.

Nowadays, many shoppers go to Craigslist and look for the cheapest cars. These are often red light cars that don’t get all the love they need prior to selling, and end up being a bad buy.

What can a person expect if they buy an Auto Answers car? If someone buys one of our cars, it is safe, dependable and a good value. I don’t mind paying a premium for a good car, and I won’t sell a car I wouldn’t put family in.

Norm loves helping members in Clatsop, Columbia, Pacific and Washington Counties buy a car.

Mostly I buy cars $10k and above. The reason is so it will last a long time and have the proper maintenance done. In over 10 years, I have only had 1 car come back with issues and it was a cheap under $5k car with high miles.

How does financing work with auto answers cars? We love to finance cars and sell extra service contracts. You can pay cash, or we even had a car sold that was financed at another financial institution.

What advice can you give someone looking for a quality used car at a reasonable price, no matter where they shop? Shopping for a used car is tough. Don’t look for the best deal, look for the best car. Run a CarFax, it will spot many accidents, but not all. Deal with new car stores, as they normally buy cream of the crop used cars.

If you buy private party have the car inspected by a shop. If you buy at an independent, pay for a new car store to inspect it. I have almost all cars inspected and I do this often. Buy in Oregon, our Attorney General is pro-consumer.

Thanks for the words of wisdom Norm!

Meet Danea Passmore Senior Vice President of Strategic Implementations

Wauna has many talented and amazing people who work for us, including Danea Passmore who recently was promoted to the Senior Vice President of Strategic Implementations. The Wonderful World of Wauna caught up with Danea to talk about her time here, and find out more about what she does, and what motivates her.

How long have you been at Wauna? I have been employed at Wauna for 11 ½ wonderful years!

What is your new position at WCU? My current position is SVP, Strategic Implementations. My vision is to lead and build a strategic team that improves our products & services; implements innovative technology, and ensures that members hear about all the ways we can help them achieve their financial opportunities.

What do you like most about your new job? I am looking forward to rolling up my sleeves and figuring out what we can do to help our borrowers in Clatsop, Columbia, Washington and Pacific Counties. While banks worry about products that make money, we get to think about ways to help people. The credit union believes in Integrity Coaching and The Member Advantage (TMA), which help us communicate effectively with members, and really listen to them.  For the past two years, I was certified in Integrity Coaching and TMA and provided training to all staff.   Through the strategic implementation process, I hope to lead with integrity, collaboration, cooperation, and build team synergy.

What do you think makes WCU special? Wauna Credit Union is special because of our people. We are people that have vision, passion, and purpose. We are proud of the fact that we make a difference every day when we show up with purpose. Another thing that is so special about Wauna is that we truly care about

Danea with Rex Johnson at the University of Lending

our employees, community and our members. Each day, we seek to provide opportunities to take members from where they are to where they want to be. We are people helping people!

What is your favorite memory or testimonial of working with a member?

One of my favorite examples of this was during my time as the Operations Manager in the Clatskanie branch. We had a member that was overseas having trouble purchasing train tickets.  His train was getting ready to leave without him…….We were literally running up and down the stairs trying to sort out the issue with Visa, keeping the member on the phone until finally the charge was approved.  He made the train by minutes. We’ll never quit on a member and will do everything we can to help because we care.

Since I’ve done so much with The Member Advantage, I get to work with our internal members (i.e. employees) too! I recently had somebody that put me to

You can often find Danea out on the river.

tears unexpectedly during a TMA homework call.  Validate Yourself, Your Credit Union, and Your Products and Services a key section of the process.  This person gave a list of positive traits about her teammates on the call.  She had only met these people once and so the words she chose were even more special:   kind-hearted, true problem-solver, caring, takes charge, responsible for well-being,

charismatic, well organized, researcher, serve our members, understands the needs, validating spirit, understands why we do what we do, making members feel secure, dedication, great insight, building trust, problems are followed up on and fixed, patient, reassuring, listens, and loves the Wauna family really hit me. Putting me to tears is difficult, but sometimes every once in a while, someone touches your heart and you react.

Ribbon Cutting Ceremony Held at Mortgage Origination Office

LONG BEACH, WA – Wauna Credit Union (WCU) officials held a ribbon cutting ceremony for the Mortgage Origination Office (MOO) at 910 Pacific Avenue in Long Beach, Washington on January 18, 2017. The office opened on November 15th, 2016 and has one employee, Jeff Parker, who serves as the Real Estate Relationship Officer.

Long Beach and Wauna CU dignitaries celebrate the opening of the MOO.  (from L to R) Debi Smiley, WCU Chief Marketing Officer, Monica Lauber WCU VP Mortgage, Steven Linhart, Long Beach City Councilor and Mayor Pro-tem, Jeff Parker, WCU Real Estate Relationship Officer, Robert Blumberg, WCU CEO and President, Natalie Hanson, Long Beach City Councilor, McKenzie Wilson, WCU Real Estate Loan Officer, Paige Tischer, WCU Real Estate Loan Officer
Long Beach and Wauna CU dignitaries celebrate the opening of the MOO.
(from L to R) Debi Smiley, WCU Chief Marketing Officer, Monica Lauber WCU VP Mortgage, Steven Linhart, Long Beach City Councilor and Mayor Pro-tem, Jeff Parker, WCU Real Estate Relationship Officer, Robert Blumberg, WCU CEO and President, Natalie Hanson, Long Beach City Councilor, McKenzie Wilson, WCU Real Estate Loan Officer, Paige Tischer, WCU Real Estate Loan Officer

The new office provides local, affordable Real Estate services to the Credit Union’s growing membership in Pacific County. All residents, businesses, and organizations throughout Pacific County are eligible for membership with Wauna Credit Union.

A new ATM machine was installed in December, 2016 at the MOO and is now fully operational. It is a CO-OP network ATM, which offers surcharge-free ATM access nationwide to participating credit union members.

The ATM machine is slated to become an Interactive Teller Machine (ITM) in mid, June of 2017. ITM’s are interactive, with a screen that connects to a Virtual Member Service Specialist person in the WCU Communications Center. The Communication Center Specialists can answer questions and assist members with their transactions.

WCU CEO and President Robert Blumberg talked about the new ITM at the Ribbon Cutting and explained, “This branch office is the branch of the future using a smaller footprint with more technology.” WCU embraces technology, offering online and mobile banking to all its members.