June Anniversaries

Wauna Credit Union has been serving members of the towns and cities surrounding the Columbia River for 51 years. We’re continuing to grow (if you want to join us check out our careers page). Those who are into astrology say that people born in June are friendly, conscientious, full of great ideas, and always trying to do their best. We’re not sure if that is supposed to hold true for the people who celebrate Anniversaries in June as well, but we think so.

Jeannie Byrum – 2 years
What is your current position?
I’m an MC in the Clatskanie Branch. I grew up here, so it’s really rewarding to help my friends and neighbors, whether it’s something small like cashing a check, or something big like helping them get started buying a car, house, or starting a business. Jeannie being fancy and her fiance

What is something that working at WCU has taught you?
WCU has taught me so much, but one of the great things is that being yourself is really important. We’re taught to have real conversations with our members, and really listen to them to make sure we are helping in every way we can. Sometimes I go to other places and it’s like a robot is helping me. By being myself, I’m not only having fun, but providing great member service.

If you could choose one new hobby what would it be?
Well right now I’m planning a wedding, so maybe being a wedding planner like J. Lo! Really though, I love doing things like floating down the Deschutes, hiking and camping. I’d make a great explorer.

Hugo Potts – 1 year
What is your current position?
I am a Lending Support Specialist, I assist our internal members with any questions they may have about vehicle, Personal, or Lifestyle loans. I also, help our mortgage department.

What is something that working at WCU has taught you?
At Wauna we participate in a program called The Member Advantage. It’s our approach to service that ensures we are listening to our members to learn what financial products will help them realize their financial dreams. These guidelines to listening well are tactics I use not only at work, but in my personal life too.

If you could choose one new hobby what would it be?
I would travel more and see the world! The first place I would visit is Japan.

Autumn Crawford – 1 year
What is your current position?
I am the intern for the operations team, I make sure that the mail gets done and help people in operations with whatever they need. I have been able to meet with all of the different areas(IT, accounting, HR, Lending, MC’s) in the company over the past year and I have learned so much about what each area of the bank does.

What is something that working at WCU has taught you?
This is my first job and I also did my senior project here, so what haven’t I learned. I think the biggest thing that I learned is teamwork. Everybody works together to get things done, nobody is ever too busy to answer a question you have or help someone else out.

If you could choose one new hobby what would it be?
This isn’t really a “new hobby” because I took lessons as a kid but if I had the time I would love to start playing piano again. To me music is really relaxing and I feel that out of the many instruments that I used to play piano is my favorite.

Others

  • Monica Lauber – 14 Years
  • Jacob Humphries – 4 Years
  • kerbie Belknap – 2 Years
  • Caleb Yankus– 1 Year

May Anniversaries

Wauna Credit Union has been serving members of the towns and cities surrounding the Columbia River for 51 years. We’re continuing to grow (if you want to join us check out our careers page). May I introduce you to the employees who celebrated anniversaries in May?

And if you haven’t had a chance to read about Debi Smiley, who has been with the credit union for 30 years. Read that post here

Laura Wells – 6 years
What is your current position?
I’m an Accountant.. Much of my job is to review and balance the activity that our members and employees did the day before.  I also monitor Wauna’s own corporate account daily to ensure we always have sufficient cash on hand.  The credit union recently acquired a couple of ITMs (Interactive Teller Machines) that were installed in our Long Beach and Clatskanie branches.  This new technology is innovative and exciting, but the balancing side of them is quite different from our normal ATMs, so figuring out all their quirks and the best ways to balance their GLs was one of the big projects I spent time working on over the past year.

What is something that working at WCU has taught you?
Working at Wauna has taught me a lot about teamwork.  The credit union isn’t just comprised of a bunch of different departments and branches who never talk to each other, and in order for things to run smoothly and efficiently, everybody works together to make that happen!Laura Up high

If you could choose one new hobby what would it be?
If I had all the time in the world I can think of a lot of things I’d like to get into or pick back up, but with the weather turning beautiful again one thing I would love to get into gardening…without killing everything I touch!

 

Elizabeth Ziegler – 1 year
What is your current position?
I am a Member Consultant in the Scappoose Branch. My job is to assist members in every aspect of their banking like applying for loans, completing every day account transactions, setting up their online banking, and in general making sure everybody is have a great time being a WCU member!Elizabeth helping a member

What is something that working at WCU has taught you?
Working at Wauna has taught me to be diligent and a good communicator. Good communication is so important to how we relate to one another.

If you could choose one new hobby what would it be?
If I could choose one new hobby I would be a professional traveler. I’d love to explore the world. My goal would be to visit a new country every month. I’ve been to over 15 different countries so far.

Others

  • Loren Ames – 9 Years
  • Jennifer Clark – 2 Years
  • Devyn Osborne – 1 Year
  • Ashlee Gilbertson – 1 Year

Free Financial Education Webinars

Whether it’s helping you save for a house, make sure you have money for retirement, or just assisting in helping you meet your daily needs, Wauna Credit Union is here to serve our members, and ensure your financial well-being. One of the ways we do this is through financial education.

We have teamed with BALANCE Financial Education to offer our members six free webinars on a variety of topics to help you realize your dreams.  Even if you can’t attend one of the free webinars, we have many financial education resources on our website, including;

Balance Financial Education for Adults BALANCE Education for adults

Elements of Money - Financial Ed for Teens Elements of Money for teenagers

M3 Money Club For Kids M3 Money Club for younger kids

JUNE — BASICS OF PERSONAL FINANCE
From managing daily expenses to investing for retirement, this webinar helps participants set personal finance goals, learn the basics of smart money management, and build a solid financial foundation for the future

Session 1: Tuesday, June 5, 2018
Time: 10:30 a.m. – 11:30 a.m. (PST)
Sign Up: https://register.gotowebinar.com/rt/730424653146013955

Session 2: Thursday, June 14, 2018
Time: 5:30 p.m. – 6:30 p.m. (PST)
Sign Up: https://register.gotowebinar.com/rt/730424653146013955

 

JULY — USING CREDIT CARDS WISELY
A credit card can be a valuable financial tool. However, before racking up big charges on multiple cards, participants should learn smart ways to handle their credit cards and take a disciplined approach.

Session 1: Tuesday, July 10, 2018
Time: 10:30 a.m. – 11:30 a.m. (PST)
Sign Up: https://register.gotowebinar.com/rt/9063245048060404227

Session 2: Thursday, July 19, 2018
Time: 5:30 p.m. – 6:30 p.m. (PST)
Sign Up: https://register.gotowebinar.com/rt/9063245048060404227

 

AUGUST — DRIVE AWAY HAPPY: CAR-BUYING DECISIONS
Getting a car can be overwhelming and stressful with all the decisions to make: new or used; buy or lease; zero percent financing or rebate (not to mention what color to pick). Participants will learn tips and tricks to have the best car shopping experience possible, while also making wise financing decisions.

Session 1: Tuesday, August 7, 2018
Time: 10:30 a.m. – 11:30 a.m. (PST)
Sign Up: https://register.gotowebinar.com/rt/3263578497262937603

Session 2: Thursday, August 16, 2018
Time: 5:30 p.m. – 6:30 p.m. (PST)
Sign Up: https://register.gotowebinar.com/rt/3263578497262937603

June Statement Insert – Auto Loans, Go Places With VISA Strong Mortgages

Apply for an auto loan 24/7

It’s 1 a.m., and you just got approved
for an auto loan over the phone. Boom!
You’ll be car shopping in the morning.
At Wauna Credit Union, this is what we do!
24/7 Loan applications by phone!
800-773-3236
Federally Insured by NCUA
Equal Housing Opportunity

Strong Mortgages and Go Places With VISA

Strong Mortgages
From Wauna Credit Union
Apply 24/7
800-773-3236
waunafcu.org
Equal Housing Opportunity

Go Places w/VISA
For the best rates, rewards,
convenience & security, take our
Wauna Credit Union VISA Credit
Card everywhere you go!

The U-Banking Revolution

We’re one week into our new U-Banking platform, and have begun to hear great feedback from out members about the new ways it is letting them stay on top of their finances, and manage their money from their mobile devices. We’re incredibly pleased to see that the work we put into developing the platform and choosing the right partners is paying off for our members. U-Banking is still new, so there are still people getting up to speed on all that it can do.

U-Banking Logo
U-Banking is all about you

We’ve highlighted a few areas that people really seem to like. We really mean it when we say U-Banking is all about you though. It’s jam-packed with new things, so the below are just a morsel of what it has to offer.

New mobile app. It’s no secret that the U-Banking app is a huge step up in terms of both form and functionality. Our app is now truly an extension of our website, you can transfer money to other accounts, pay your bills on the go, stay on top of your finances with our all-encompassing money management tool MX, and even deposit your checks without ever leaving your couch. Download the app today at the Apple App Store or on Google Play.

Bill Pay is now integrated into our app, and is right there on your U-Banking internet banking page. If you haven’t given Bill Pay a try, it’s super easy to get started. Bill Pay lets you easily track which bills are due and how much you paid last time. You can even schedule — or cancel — payments with the click of a button. No more worrying about when bills are due, whether you paid them or not, or what your password is to pay online.

Account Management is so much more customizable and easy to use. Do you want to add another person to your account? Maybe you want to transfer money to a non-WCU account, or even pay your WCU credit card directly. With U-Banking you can do all of that. Not to mention with MX you can import all of your accounts into U-Banking and stay on top of your finances in one place.

What’s your favorite thing about U-Banking? We love to hear from our members, so let us know.

Fraudsters and skimmers, oh my!

Related imageSkimmers are sneaky little devices, which fraudsters affix to ATMs or other machines that accept credit or debit card transactions. The skimmer then secretly swipes your card information whenever you slip your card into the affected machine. These pesky gadgets have been around for years. But thieves are continually improving them and their usage doesn’t seem to stop!

Recently, a credit union in Washington reported an increase in card fraud because of a skimmer thought to be located at a nearby gas station. Wauna Credit Union can take steps to prevent and detect skimmers placed on our own ATMs and ITMs. But it is impossible for us to protect all of our members from skimmers elsewhere.

However, we won’t let you face the skimmers of the world unarmed. So, here are some tips and tricks on how you can take extra precaution when using your card at an ATM or other machine and avoid these irksome skimming devices:

  • When you can, use ATMs, ITMs, and gas pumps that are familiar. The more routine the visit to the machine is, the more likely someone has been checking regularly to detect potential issues.Image result for skimming device
  • Look for evidence of tampering! For example, some gas pumps will place a security seal over the portion of the gas pump that controls the card reader. A broken seal a strong indication that the card reader has been tampered with.
  • Is the gas station unfamiliar to you? try comparing the card reader at your pump with card readers at other pumps. If there is a discrepancy, pay inside, use a different pump, or find a different gas station. An extra minute or two could save you a huge headache.
  • When possible, run the transaction as a credit transaction instead of a PIN transaction.
  • If using an ATM that is located inside of a convenience or grocery store, look for evidence of tampering. Ways to detect a skimmer include lightly pulling on the card reader and pin pad to ensure neither easily detach from the machine and by paying attention to colors and graphics on the machine that appear to be different than what should be expected.
  • Pay attention to anyone who appears to be loitering or otherwise hanging around a machine with no visible purpose. If this is the case, use a different machine. Report the suspicious person to the business. Always ensure you are covering the PIN pad when typing in your PIN number.
  • Regularly monitor credit card and account statements and look for discrepancies. By keeping an eye on your statements and creating alerts in online banking for unusual activity, you proactively fighting fraud. Contact us right away if something seems out of the ordinary.

Making sure that you are aware of how to detect skimming devices can go a long way towards keeping you and your finances safe.

Three Decades of Awesome – Chief Marketing Officer, Debi Smiley

In 1988, Microsoft released Windows 2.1. George HW Bush beat out Michael Dukakis for the presidency. 1988 was the year of RainmanComing to AmericaDie HardBeetlejuice, and A Fish Called Wanda. The Redskins won Super Bowl XXII and Bobby McFerrin told us, “Don’t Worry, Be Happy.” This was a special year for many reasons, but more-so to us because it’s also when Debi Smiley came to work for Wauna Credit Union in Clatskanie, OR.

“Clatskanie” comes from the Native American word, Tlatskani, which was given to a point in the Nehalem River, reached via the Columbia by way of the Clatskanie River…or so the story goes.

Many of Clatskanie’s 1,800 residents are of Nordic heritage, which includes Debi’s family, who immigrated to Clatskanie from Finland. Debi is a 4th generation Quincy-area resident (just outside of Clatskanie).

And today we celebrate 30 years with Debi in our ranks. She’s done it all, from teller to chief. So, with a few questions, let’s take a deeper into who Debi is, who her heroes are, and how we can grow to be as successful as she.

First, the pedigree information that makes you YOU:

  • Husband, Greg (together 20 years, married 18 years this July)
  • Daughter, Liz (Elizabeth, but goes by ‘Liz’)
  • Son-in-law, Chris Cowen, Oregon State Police Officer
  • Grandson – Brayden, 14 and step-granddaughter, Alexa who is 11
  • 1 cat, PV (piss & vinegar) – and we recently were adopted by another cat – ‘Kitty Girl’ is what I have been calling her
  • Oldest of 4 – two sisters and one brother)

There is no question you have learned many lessons, had thousands of great ideas, and made countless friends in your time here with Wauna Credit Union. Through everything you have experienced, what is one thing you have come to truly love about the Credit Union?

I still truly love that we continue to be people helping people. After 30 years, that mission remains the same, solid force that it was when the credit union started.  This is why I have continued to work hard to do what ‘I’ can to serve the members of the credit union and community in as many capacities as doable.

As Chief Marketing Officer, you are constantly coming up with  new and creative ways to showcase Wauna Credit Union. What is one piece of marketing advice you would give to new businesses that are just getting started in the area?

Join the Chamber, Kiwanais, Turning Point, Keep it Local, etc.  You learn a lot about the community you are serving. This allows you to market your business as well as evolve it to meeting the needs of the residents you serve.

A lot of people look up to you here at Wauna. But is there someone you look up to? Do you have a role model and if so who is it and why?

I have had a number of role models throughout my years. They have come in the form of sports coaches, teachers, supervisors, etc.  Each of them taught me life lessons, provided growth, and guided me to a better me. It is difficult to choose only one. Though the one I served under the longest was retired CEO Eileen Cheuvront. Under her leadership, I learned to “stay focused, work hard, and have fun”. That was her motto and she shared it often. Eileen led by example. She was a compassionate leader that believed in the credit union, what we stood for and the high quality of service we were to render. She was a caring and supportive leader and I feel privileged to have worked under her leadership and guidance.

  1. You are already pretty super, but if you could have one superpower, what would it be and why?

I would like to have Super Speed to get things done quicker so I can have more family time and healing Power to help those who desperately need it.

There you have it.

Wauna Credit Union has waxed and waned in many different directions since its charter way back in 1967. But while our look and our products and services may change, our values and beliefs will not. Because it is an undying commitment to our members that sets us apart from other financial institutions. This is the eternal flame that keeps us bright. And it is employees like Debi Smiley that keep that fire burning.

Thank you for 30 years, Debi and we look forward to many more to come!

Wauna Credit Union Awards Clatsop and Columbia County Students Over $11k in Scholarships

To wrap up the 2017/2018 school year we awarded $11,500 in scholarships to student members in Columbia and Clatsop counties. 2018 marks well over $300,000 that WCU has awarded in scholarships over the years.

WCU’s 2018 scholarship recipients were selected based on a variety of factors, including GPA, community involvement, and their need for financial assistance.

“This was not an easy decision as we had a huge amount of wonderful applicants this year,” said WCU CEO Robert Blumberg. “We take that to heart, because we believe not just in our communities and our schools, but in our future. And who better to make that future brighter than our children,” said Blumberg.

Eighteen students from seven area high schools and two universities are recipients of this year’s WCU Scholarships, which range from $500 to $1,500 each. This years recipients include:

  • Alaina Schartz – Clatksanie MS/HS
  • Autumn Crawford – Clatksanie MS/HS
  • Bethany Stockwell – Vernonia HS
  • Chloe Davidson – Clatksanie MS/HS
  • Grace Travis – Warrenton HS
  • Hannah Mather – Astoria HS
  • Jaden Miethe – Knappa HS
  • Jordan Kenney – Clatksanie MS/HS
  • Kaitlyn Bakkensen – Scappoose HS
  • Madeline Moravec – Clatksanie MS/HS
  • Madelynn Hall – Scappoose HS
  • Maisy Horness – Oregon State University
  • Megan Clark – Rainier HS
  • Nada Jones – Clatksanie MS/HS
  • Odessa-May Roberts – Vernonia HS
  • Payton Wolf – Oregon State University
  • Rebekah Barnes – Vernonia HS
  • Sierra Bechdoldt – Clatksanie MS/HS

“Congratulations to Wauna Credit Union members and all others graduating from schools, colleges and universities this year,” said Blumberg before adding, “You are opening doors to paths that lead to your futures – don’t stop learning.”

April Anniversaries

Wauna Credit Union has been serving members of the towns and cities surrounding the Columbia River for 51 years. We’re continuing to grow (if you want to join us check out our careers page). No foolin, today we highlight employees who celebrated anniversaries in April.

Heather Dixson – 5 years
What is your current position?
I just started as a Real Estate Loan Processor. I work with our RELOs (Real Estate Loan Officers) to gather all the information we need to get our members their mortgages, and get the loans Good to Go! – assist the Real Estate Loan Officers with processing mortgage loans.

What is something that working at WCU has taught you?
Working here taught me to under promise and over deliver. Not only is this something I do during the day at the credit union, but something I’ve implemented into my daily life.

If you could choose one new hobby what would it be? 
Heather as Darth Vadar
Heather always brings fun to work

I’d love to start making stained glass. I like creating things, I think it would be cool to have the resources to add a unique characteristic to a home or building.

What brought you to WCU?
I was new to the area from Alaska, and was looking for an experience that would help me build a career. I found Wauna Credit Union, and I couldn’t be more happy.

What is your favorite thing about working here?
My favorite thing about the credit union is my Wauna family! I’ve met so many amazing people in my five years here, and I know I’m going to meet so many more over the next 5 years.

Christmas Card
Heather has made life-long friends at WCU

Have you ever done anything embarrassing at work?
When saying goodbye to a member I told him that I loved him. Since then, every time he comes into the branch he greets me with “hi honey!”

Ashleigh Sibley – 2 years
What is your current position?
My current title is Communication Center Member Consultant II. My role has changed recently as I have jumped into the world of loans. If a member calls, chats, or emails in about anything I will be one of the lucky ones to assist them.

Ashleigh and her family
Family Comes First for Ashleigh

What is something that working at WCU has taught you?
Wauna has taught me to venture out of my comfort zone. I have learned to dig deeper and uncover needs that may not have been vocalized. Wauna has allowed me to embrace the true meaning of people helping people and offer intuitive service to our fabulous members.

If you could choose one new hobby what would it be?
I could choose a new hobby it would definitely be travel. I moved from the East Coast to the West Coast but there is still so much I have yet to see!

 

Others

  • Jeff Parker – 12 Years
  • Marci Szlavich – 2 Years
  • Charles Dennis – 1 Year

U-Banking: What you need to know

Dear Valued Member,

In our efforts to bring you the best possible online banking experience, Wauna Credit Union is upgrading our online and mobile banking solutions. The new system, U-Banking, will be available on Monday, May 14th.

With this enhancement comes more flexibility, reliability, and control for you, but it also comes with important changes that will temporarily affect the way you use online and mobile banking. We’ve summarized these key points below and suggest that you keep this summary on-hand for quick future reference.

So, what can I expect?

  • The upgrade means that Online and Mobile Banking access will be unavailable starting at 6:00 am PST on Friday, May 11th until service is restored by 9:00 am on Monday, May 14th. The WaunaCU mobile app will be available in Apple and Google Play app stores same day.
    • On May 14th, you will need to download a new mobile app, which can be found by searching “WaunaCU” in your app store.
  • Bill Pay will be unavailable May 10th through May 14th. Not to worry! Your payees will transfer over and we will ensure all scheduled payments are paid during the conversion.
  • If you use the Account Alerts feature, this will need to be set up in U-Banking. These alerts might include: balance updates; scheduled transactions; large deposit; low balance; large withdrawal; check cleared; loan payment due reminders; loan payment overdue reminders; personal messages; or maturity date reminders.
    • Any notices (delinquent loan, overdraft, or certificate of deposit maturity) that you were receiving in online banking will now be mailed.
  • When you first log in to the new U-Banking service, you will no longer use your current password. You will initially enter your Account Number as the login ID, and then the last 4 numbers of the primary account holder’s Social Security Number as the password. Once you complete this initial login, you will be prompted to create a new login ID and password.

NOTE: If you have trouble logging in to online banking with the information provided and have also not logged in to online banking within the last six (6) months, you will need to contact us at (800) 773-3236 to receive login information.

NOTE: If you are the primary user and have a joint owner on your account who would like to use U-Banking, we recommend the following: After the primary member is set up and you are inside U-Banking, there is a new feature under “Additional Services” called “Share Access with Others”. The primary can permission the joint owner to use U-Banking, which will send an email to the joint owner with a temporary username and password. The joint owner may then log in to U-Banking with their temporary username and password where they will be prompted to change their username, password, and multifactor authentication credentials.

  • If you already have pre-scheduled transfers/payments prior to May 10, these will continue to transfer as usual. You will not see these items within online banking, though they will continue to transfer to our core processing system. Once U-Banking is live on the 14th, all future scheduled transfers and payments will need to be set up in U-Banking.
    • If you would like to see and manage your scheduled transfers in U-Banking, contact our Virtual Branch at (800) 773-3236.
  • Quicken® and QuickBooks® download history will be turned off and no longer available starting May 10th by 7:00 am. You will receive a separate letter with instructions on how to connect Quicken® or QuickBooks® to U-Banking.
  • The “memo” option for transfers will be unavailable – although we may continue this service in the future.
  • If you are a Money Desktop (MX) user, all information stored in MX will not convert during this upgrade and you will need to start over in U-Banking.

What actions should I take prior to May 14th?

  • Ensure that we have your current contact information on file so you do not miss any important reminders or notifications.
  • If you have bills due while Bill Pay is unavailable from May 10th to May 13th, be sure to schedule those bills for payment prior to May 10th to help ensure that they are paid on schedule. However, rest assured that we have systems in place to confirm any bill payments you have pre-scheduled to post during this timeframe will be paid on schedule.
  • Visit waunafcu.org/about/u-banking.shtml to troubleshoot and learn more about U-Banking.

While we are confident that this new service will greatly enhance your overall online banking experience, we apologize for any short-term inconvenience the upgrade may cause you. We are here to answer any questions, so please contact us at (800) 773-3236.

Sincerely,

Robert Blumberg Signature

Robert Blumberg, President & CEO
Wauna Credit Union