As many members have experienced, our phone system has not been providing the standard of service we hold ourselves to as an organization. We began noticing issues at the beginning of the pandemic. Attempts were made to rebuild the infrastructure of the phone system without installing a new system from the ground up.
That did not solve the problem, which has led to the unacceptable situation you experienced. Fortunately, our Board of Directors approved the purchase and implementation of an entirely new phone system. Our team worked hard behind the scenes implementing this new system, which is designed to serve the needs of our members for years to come.
The new phone system is now complete. We hope it meets your needs, and thank you again for being a member.