For nearly a year, Wauna Credit Union staffers have been hard at work collaborating with our core processor to put our BillPay service right inside our Online Banking. It sounds simple when you say it, sure, and with all the big “fintech”, aka financial technology, advances we hear about almost daily in the news, a Single Sign-On BillPay seems like small potatoes, but really, it’s not!
BillPay is an amazing service that allows users to pay bills automatically, but not just to say regular monthly bills, one time payments can use bill pay, users can pay a co-worker for lunch, or send money to a broke nephew on a road trip.
For a long time, members of Wauna Credit Union would log-in to Online Banking, and then to utilize BillPay they would have to log-in to their BillPay account. To allow BillPay to be right inside Online Banking took months of updates, negotiations, programming, and a little bit of luck. It finally launched in Mid-November – without a hitch!
Now that we have it, and we know it works, The Wonderful World Of Wauna turned to two of our BillPay experts Debi Smiley, Chief Marketing Officer, and Jennifer Kenney, Operations Support Manager, to get some answers about the service, how it has changed, and its benefits.
Would you explain the benefit of the single sign on?
Debi Smiley: The Single Sign-On (SSO) provides two benefits, convenience and security. It allows for a member to log into various services with the convenience of one log in. This mitigates the need to manage a large number of passwords. It is also a much simpler process which adds a layer of convenience to the user. It also reduces exposure to the risks of data loss. Users can trust going through the WCU web site.
What has changed within the new Billpay?
Jennifer Kenney: A member with who had a bill pay profile before, will have the same profile – just the access is different. Members will no longer need a second login for bill pay, the Bill Pay link will remain the same and will now open a window within the Online banking system with bill pay screens that the members will recognize.
Members will no longer need to go through the same enrollment process. In Online banking, they will click the Bill Pay link and they will be verified and be taken to the screen to set up their payments.
What are your favorite things about using billpay?
Debi Smiley: Again, it is all about time and cost savings. It only takes seconds to send off a bill where it would take much more time to do it the old traditional way of writing a check, filling out the envelope, putting all the information needed in the envelope, putting the stamp on it, and placing it in the mail. With Bill Pay, you find the company you want to pay, enter the dollar amount, click submit, verify, and you’re done. It is quite easy and fast. The top reasons I like Bill Pay is:
- Convenience & Time Savings
- I control the who, how much, and when
- It keeps track of everything. The history is right there to look things up quickly when/if I need it.
What’s an interesting feature of Billpay that users may not be aware of?
Jennifer Kenney: Billpay payments can be processed from a members account electronically (ACH) or via Check. (That means if a check needs to be mailed, Billpay does it for you!)
Now that Single Sign-On is available for Billpay, and maybe you learned a bit more about the service, consider signing up. Try one or two bills to start, and if you like it, add a few more each month. Soon you’ll wonder how you ever got along without Billpay!