Wauna Credit Union Exhibiting at the Shore Style Wedding Faire

This Saturday, January 28, Wauna Credit Union will be attending the annual Shore Style Wedding Faire in Astoria. The event hosts vendors from all over the North Coast, from DJs to caterers, all helping couples decide how their wedding will look and feel. We will be there to let people know about our Lifestyle Loans, affordable loans to support specific or unexpected needs that require financial support. The loans cover many different things, including medical bills, household improvement or auto repairs. The Lifestyle Loan is a great option for somebody looking for a little extra money for a wedding ceremony, reception, rings, honeymoon, or even the little miscellaneous costs that always seem to pop up.

In addition to Lifestyle Loans, we offer other solutions for people looking to pay for an upcoming wedding (or other event). For example, a parent with home can use the equity in their home to take out a home equity line of credit, which provides a revolving credit line to use on any life expenses. For those looking for a way to have access to funds instantly a HELOC is a great way to go. You pay interest only on funds used, and they can be used for anything at all.

Another great option is a credit card. Wauna offers both VISA Rewards and VISA Platinum credit cards for our members with established credit, and we also have a First Time VISA to help younger members establish credit.

Stop by the Wauna Credit Union table to get more information. We’ll have somebody there taking applications, and also answering questions on how we can help you finance your reception, honeymoon, or any other expense surrounding your wedding. We’ll also be hosting a raffle in which three lucky entrants will win $50.

We look forward to seeing you there.

Meet Monica Lauber Vice President of Mortgage

Wauna has many talented and amazing people who work for us, including Monica Lauber who recently was promoted to the Vice President of our Mortgage Department. The Wonderful World Of Wauna caught up with Monica to talk about her time here, and find out more about what she does, and what motivates her.

How long have you been at Wauna? I’ve been at Wauna for 13 incredible years. I started in the Warrenton Branch as an MCR and moved over to the Lending Department in 2005.

What is your new position at WCU? I am the now the VP of Mortgage. I’ve been managing the Mortgage department since 2013, and have seen us grow to continue to meet the needs of our members.

What do you like most about your new job? There are so many things I like love about my job. I have an amazing team that I have built over the years. Most of which have been promoted from within. We all believe in Wauna’s mission and vision statements and strive to deliver positive experiences to our members every day. I look forward to continuing to build on that success for the department and the credit union as a whole. We are growing more and more every day!

What do you think makes Wauna Credit Union special? Our Leadership Team and Board of Directors listen to the needs of our members and the communities we serve. They allow me to create and structure products unlike a bank or mortgage broker. The mortgage industry changes every day,

Monica poses with her team at the Wauna CU Mortgage Origination Office groundbreaking last August. Cookies from Pink Poppy Bakery.

and I strive to be ahead of the game for the benefit of our membership. We are not for profit and we truly care about our membership and their financial well being.

What is your favorite memory of working with a member? You saved the best for last. However that’s a very tough question! I have had the pleasure of working in all of our branches over the years and I continue to travel them weekly.

There have been so many memories that I have gained over the years.

I’ve helped our members from buying their first home and then worked with them again to remodel that home to meet their growing needs. I look at each interaction with our members and strive for them to choose us for all their financial needs, not just for a mortgage..

We live by Wauna’s mission statement Wauna Credit Union will be the financial institution that members choose first, use the most, and grow with throughout their lives.  It is important for us to live by those words, because that gives us lots more membership memories. It’s what makes me love what I do, every day!

2016 Anniversaries

There are a lot of great things about Wauna Credit Union’s employees. One of them is that they are all members too. Another, is that they like working here so much they stay a long time. We caught up with some of the people who had anniversaries in 2016 to find out who they are, and what they like to do.

10 Years

Brianna Malcom

What is your position at WCU? I am a communications center representative III. We answer phones, give balances, help with online banking, take loan applications, take payments, do transfers, help you find the closest shared branching to members, process the returned mail, process verifications for businesses regarding our members accounts, and much more. I started out as a teller, then went to vault teller, then head teller, then new account specialist, then I moved in to the communication center which by far has been my favorite position of all since we do a little bit of everything so every day is different and you never know what to expect.

What do you like most about your job at WCU? How Wauna credit union employees are like family. We are a close knit group of individuals who all love our job. I also love being able to help our community with their personal/business financial institution needs.

What is your favorite memory or testimonial of providing great service to a member? We have a few regular members that call in at least once a day if not more. I have a few instances that I love… I don’t really have one that just stands out to me. We help them with Transfers, getting their balances, inquiries regarding transactions on the account, and some of them just like to chat with us. See how everything is going, how our day is, how the weather is, what plans we have this weekend. I have one specific member who loves to talk to me and she will call in and ask to only speak with me.

5 Years

Kailynn Fischer

What is your current position? I am the Operation Specialist for the Credit Union. As the Operation Specialist, I offer support to all of our front line staff when they have questions or need help. I manage our escrow accounts, audit new accounts, process garnishments, subpoenas and levies and assist with projects such as conversions and rolling out new products and services. I also give second approval for the EFT Clerk and back up Card Services.

What do you like most about your job? The thing I enjoy most about my job at Wauna CU is the sense of accomplishment I feel when I go home at the end of the day. I enjoy taking the lead on projects and seeing them through to completion. And I love being able to help our front line staff offer exceptional member service.

What is your favorite memory of working at WCU? One of my favorite memories from the past five years is helping an elderly gentleman who was a long-time member get a loan for a new battery for his scooter. He was unable to get around without the use of a scooter and had become house bound, and being on a fixed income he was unable to pay cash for a new one. The member’s ratios did not fit our lending guidelines, but after hearing our member’s story Norm, our VP of Consumer Lending, made the exception to approve the loan without hesitation. I drove to the member’s apartment to have him sign the paperwork and after getting the loan disbursed I went and picked up the battery and delivered it to his home to be installed. He was back on the road and was so appreciative of what Wauna had done for him.

Michael Woods

What is your current position? My current position is Lending Support Specialist I (LSSI). Some of my primary duties are underwriting loans, working and maintaining relationships with the dealerships,  assisting the mortgage department, funding loan packets, assisting the branches with their loans and occasionally assisting collections.

What do you like most about your job? I most like the learning that I have experience.  I have learned so much and I believe it has developed me into being a more complete employee. The position I am in has a lot of variety and each situation is unique so it keeps things very interesting.

What is your favorite memory of working at WCU? I enjoy helping any member, anytime, anyplace, but I do have a favorite. There was a member who was having a rough time. He was expecting his seventh child and he had just purchased a van from California. The seller misled him about licensing and title work and he needed to get the issue resolved quickly. I was currently working on an Auto Answers deal and was going to be visiting the that day. I called my contact at the DMV and explained the situation and she told me everything I needed to do to help the member. After getting the necessary documents prepared I called the member and told him to meet me at DMV. After a long wait at the DMV he got everything he needed and left. He then called the communication center and asked to speak with the manager. He explained everything I did and asked that the message be passed on to my supervisor. I still see him around town and he always thanks me and shakes my hand.

Sara Kulp

What is your current position? My current position here at Wauna is the training Manager. I just recently made the switch over from the MSM position. I’m looking forward to my new adventures after spending some time in the branches.

What do you like most about your job? For the MSM I loved the fact that each day was different and crazy busy. I loved the challenges of the day, helping the members grow and work alongside an amazing team.

What is your favorite memory of working at WCU? My favorite memory of great service happened to be with a long member. He came in and was inquiring about some charges on his account. The charges were from Paypal and he wasn’t familiar with them. I pulled him aside and helped him call Paypal. At the time he was in his late 80’s and hard of hearing so he was very appreciative that I was willing to call for him. I was able to get a representative on the phone for him and it seemed that someone had been using his accounts for some time to pull a check out of his Paypal account, which was coming from his checking account. We were able to dispute the charges and receive most of his funds back. He was so appreciative and such a kind and wonderful gentlemen. He passed away this last February and it completely broke my heart. I was glad to have the opportunity to get know him and give him the trust and respect that he deserved.

Others

  • Jeff Parker – 10 Years
  • Teresa Wemmer – 10 Years
  • Mark Silva – 5 years