Anytime, Anywhere Account Access

No matter where you are, no matter what time it is, you can always count on WAUNA Federal Credit Union to give you secure and quick account access by Internet computer.

Manage your money online safely and securely for free. Take control of your finances by monitoring your transactions and see a complete history of all your deposits, withdrawals, transfers, purchases, ATM activity, and more. Transfer funds, view real-time balances and transactions, view E-Statements, apply for loans, pay bills, see if checks have cleared, and more. Whether you're using it at home, work, school, or when traveling, Wauna Online Banking gives you the convenience you've always needed.

Online Banking Login

 

Features

Online Banking Lets You Perform Transactions Like These:

Safe & Secure 24/7 Access to Your Accounts

  • Access your accounts safely from any Internet computer in the world.
  • Communicate with us using E-mail.
  • Check current loan and savings rates.
  • Request a check mailed to your residence.
  • Change your Personal Identification Number (PIN).
  • Obtain annual dividend and interest information.

Manage Accounts

  • Review account balances and transactions.
  • Transfer Funds between accounts.
  • Verify the date and amount of your transactions, including deposits, withdrawals, transfers and payments.
  • Open secondary savings and certificate accounts.
  • Export account info into popular software programs such as Money or Quicken.
  • Manage Loan Accounts
  • Make loan payments from funds in your accounts.
  • Review account information on loans (such as payoff amounts, due dates, finance charges, and interest rates).
  • Calculate loan payments for different amounts, rates and terms.

Apply for a Loan

Apply for a loan online.

 

Requirements

  • Connection to the internet, such as through an Internet Service Provider (ISP).
  • Operating System: Windows 98 or newer.
  • Frame-capable Internet browser software. Although other browsers may work, only current versions of Microsoft Internet Explorer or Netscape Navigator are supported by Online Banking.
  • The browser must use 128-bit encryption. (Check the encryption level, from the Help menu, choose Help About &..and look for a cipher strength or high-grade security  indicating 128- bit strength.)
  • Cookies must be turned on to use Online Banking.
  • Remember that as security requirements and the Internet world changes, so will these requirements. If you have trouble accessing Online Banking features, the fi rst step is always to upgrade your browser software.

Privacy and Security

The Wauna Federal Credit Union website is a secure site. Click the lock image located at the bottom right panel of your Internet browser to verify this site's security.

Wauna Federal Credit Union Privacy Policy

At Wauna Federal Credit Union the basis for each member relationship, many of which span generations, is trust.  When you provide personal information to process your transaction, you fully expect your data to be used only for its intended purposes and to be kept confidential. Read More... 


Usage Tips

To Log In

As a member, you are already signed up for Online Banking. Simply enter your member number in as your user ID and the last four digits of your SSN and click enter. The system will prompt you to change your password once you log in.

Here are a couple of items to note:

  • 3 incorrect access codes attempts will lock you out of the account.
  • You cannot change your Access Code/PIN online. This must be done via the PS Line (phone numbers listed above) by entering the following; your member number, current access code, service code 66# and follow the instructions.
  • DO NOT use your Debit Card PIN. It is not affiliated with the phone and Internet Access Code.
  • Use a 128-bit encryption level browser. Make sure that your browser is either Netscape Navigator 4.04 through 4.76 (free download) or Microsoft Internet Explorer 3.02 or higher (free download). In either case, make sure all patches (security fixes) are applied. Netscape 6.0 has known bugs. If you have Netscape 6.0, you may need to downgrade to an earlier version of Netscape.
  • DO NOT send confidential information via e-mail.

Technical Support

What do I need to connect to Online Banking?

All You Need To Use Online Banking is the following:

  • Connection to the internet, such as through an Internet Service Provider (ISP).
  • Operating System: Windows 98 or newer.
  • Frame-capable Internet browser software. Although other browsers may work, only current versions of Microsoft Internet Explorer or Netscape Navigator are supported by Online Banking.
  • The browser must use 128-bit encryption. (Check the encryption level, from the Help menu, choose Help About &..and look for a cipher strength or high-grade security indicating 128-bit strength.)
  • Cookies must be turned on to use Online Banking.

Remember that as security requirements and the Internet world changes, so will these requirements. If you have trouble accessing Online Banking features, the first step is always to upgrade your browser software.

How do I Log In?

To access online banking, click on the "login ID" button on the upper left side of the homepage.
Note: Your Member Number is located on the top right hand corner of your monthly statement.

How do I sign up?

Starting October 1, 2006 - The first time you log on, use the last four digits of your Social Security number as your password (PIN) to enter Online Banking. After you enter the system, you will be prompted to change your PIN for security purposes. Your Member Number is located on the top right hand corner of your monthly statement.

Pesonal Identification Number

Starting October 1, 2006 - The first time you log on, use the last four digits of your Social Security number as your password (PIN) in order to enter Online Banking. After you enter the system, you will be prompted to change your password for security purposes. Your Account Number is located on the top right hand corner of your monthly statement.

Password

If you forget your password, contact the credit union for reactivation.

If you would like to change your password, log in to Online Banking, click Personal Preferences  then click Change PIN/Password.  Follow screen instructions.

If you experience difficulty establishing your PIN/Access Code, please email us, phone or stop by the branch closest to you. We will be more than happy to assist you.

Upgrade Your Browser

Wauna Online Banking requires a Web Browser that is either Microsoft Internet Explorer 3.02 or higher or Netscape 4.04 or higher. Click the links below to upgrade your browser to get the best performance out of Online Banking. Choose a browser below based on your type of computer.

Internet Explorer for Windows
Internet Explorer for Macintosh
Netscape for Windows
Netscape for Macintosh
Safari for Macintosh

Security Encryption

The Internet browser you are using must have at least 128-bit encryption. To determine if your browser supports 128-bit encryption, do the following:

For all versions of Microsoft Internet Explorer, go to Help and About or About Internet Explorer and you will see a line titled "Cipher Strength." On this line will be the type of encryption supported.

For Netscape 6.X go to Help and About Netscape and you will see a line listing the encryption supported. Earlier versions of Netscape can only tell you by going to Netscape's WEB site, which has a file to tell you how to find the encryption strength.

You may be asked to accept a security certificate to your system. You MUST accept the security certificate to use online banking. It is recommended that you accept a permanent security certificate to your system so you only see this message once. When you have completed this process, you will be at the Online Banking start page.

I'm not sure how to do something. What do I do?

Go to the Options drop-down and click on "Help." The Help screen has a help option for each transaction offered. Just click on the appropriate transaction and follow the instructions provided. If you still have questions, please feel free to phone or stop by the branch for further assistance.

Is it important to Log Out?

Logging out is a good habit to get into. Individuals with constant Internet connection (DSL) should always "Log Out." If you use a modem, the connection would automatically be disconnected when you shut down your computer. However, Logging Out will end your connection to the secured web site immediately.

I did a transfer and my balances didn't change.

Your account balances are updated when you request them to be refreshed or you go back to the balance screen. Be sure to click the "Refresh balance" link on the Successfully Transferred page. This will take you back to the Balance page where you will see the updated balances. This can also be done by returning to the "Balances" page.

Is there anything I can do to help with the security of my online banking transactions?

Yes, there are three things you can do:

Make sure that your Windows operating system has the latest critical updates installed. You can do this by going to your START button, clicking on the PROGRAMS, and then WINDOWS UPDATE. If the Windows Update is not there, go to Microsoft's WEB site at WWW.MICROSOFT.COM and select Windows Products and then find your version of Windows and follow the links to the appropriate update site. Make sure that all critical updates (critical updates also include security updates to the Windows Operating system), have been downloaded and installed on your system. Check the Windows Update site for your version of Windows frequently to insure that you have all the latest critical updates.

Using the latest version of Netscape or Internet Explorer will increase your security. Both Microsoft and Netscape put the latest security technology into their most current version.

Be aware that even though you have the latest version of Netscape and Internet Explorer, that both Microsoft and Netscape release security patches frequently. Check their WEB sites for their browsers on a regular basis. If there is a new security update download and install by their instructions. Following these steps will help increase the security of your online banking transactions.

Miscellaneous items to note

  • Help Screens are available for each transaction.
  • Several incorrect access codes attempts will lock you out of the account.
  • DO NOT use your Debit Card PIN. It is not affiliated with the phone and Internet Access Code.
  • DO NOT send confidential information via e-mail.
  • Online Banking site may be temporarily unavailable during month end processing.

Service Agreement

By using Wauna Online Banking you acknowledge that you have read and agree to the:
Online Banking Service Agreement and Disclosure.
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